Total 195 job vacancies by AccorHotel

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations/ Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

We are seeking a Casual Commis/Cook Chef to join the dynamic and professional team. Reporting directly to the the Brewery Venue Manager, you will be responsible for the support of the operation of the Brewery kitchen. 

If you enjoy variety in your day and are passionate about food preparation and presentation - then this is a role for you! 

Essential duties for the role include, but are not limited to the following:

• Prepare mis-en- place for all relevant menus
• Assist with ordering necessary food items accordingly to business needs and demands
• Comply with all WHS, food safety legislation
• Work with and coordinate with other chefs in the preparation and production of food as required
• Ensure strict stock rotation and minimum wastage
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned
• Report any maintenance, hygiene and hazard issues
• Awareness departmental targets and strive to achieve them as part of the team
• Assist other departments wherever necessary and maintain good work relationships

Swissôtel Sydney is looking to welcome Room Attendants (Part-time & Casual) to join our Housekeeping team.

A night in the life of our Night Auditor consists of: 

• Providing exceptional guest service at all times
• Assisting with all overnight operations of the hotel, including; reception, switchboard, reservations and room service
• Conducting auditing of all payment transactions, daily revenue and postings throughout the hotel, and making any necessary adjustments to ensure accuracy
• Preparation and distribution of relevant reports
• Assisting with the management of hotel security and emergency procedures
• Ensure necessary handover of information is passed on to the oncoming shift.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

What will you be doing?

• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures

We are looking for a savvy, resilient, motivated and highly energetic Executive Housekeeper, who has ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining with an optimistic outlook.

You will be a Housekeeping professional with a passion for empowering, developing and motivating your team to succeed. We are seeking someone with a strong customer focus and a meticulous eye for detail to lead a newly formed team.

You will be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the Novotel and ibis Sydney Olympic park consisting of 327 rooms.

Key to the success of this role:

• Knows how to drive results, has unwavering standards of cleanliness, quality & efficiency
• Expert in the use of OPERA and HubOS
• Highly analytical and has good understanding of rostering, productivity, and timekeeping
• Highly developed customer service skills and keen attention to detail
• Demonstrated inspirational leadership skills
• Full working rights for Australia (Australian Permanent Residency or Citizenship)

What does the successful applicant look like?

• The successful candidate will have an eye for opportunities to improve the service standard, increase revenue and reduce costs
• Highly adaptable, with proven leadership and strong initiative 
• Engages collaborative, positive relationships 

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Oversee the accounts payable process for 17 hotels.

Collaborate with various General Managers and team members across multiple properties whilst gaining a unique observation of ownership relationship and management.

What You Will Be Doing:

• Review all vendor invoices submitted in Purchase Plus to ensure they have been accurately recorded and matched to purchase orders.
• Process verified invoices into Sun System and timely payments to vendors.
• Assist with all enquiries related to the accounts payable.
• Liaise with the hotels key personnel with respect to invoice processing and general requests.

Be in the heart of it all by joining our Front Office team of our Pullman Hotel! 

Reporting to the Front Office Manager, our Front Office All Rounder are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.

What does an All Rounder's role entail?

• Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay. 
• Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
• Attend to incoming calls via the switchboard in a professional and polite manner.
• Maintain strict security procedures, ensuring Guest confidentiality and safety.

Reporting to Director of Operations, you will have the ability to pro-actively position and drive the business to stay ahead of the industry trends. 

What you will be doing:

• Building and leading an opening team capable of executing our full offering to the highest standard to a discerning international clientele. 
• Implementation and upholding of BOH, FOH and hotel systems to ensure consistency and quality
• Develop a culture of quality through training, leadership and presence
• Work closely with Director of Hotel Operations, Executive Chef and wider Hotel Management team to achieve hotel goals
• This role requires the availability to work late evenings, weekdays, weekend and public holidays. 

Please note that the required working hours for this role is 11pm - 7am

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Be aware of group activity and crew movements, liaising closely with the Front Desk Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. 
• Have extensive knowledge of the Opera Front Desk system with respect to reservations, check in, cashiering and check out.
• Be fully versed in the Front Desk cashiering system, balancing each shift and resolving outstanding items.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Reporting directly to a dedicated and experienced Portfolio General Manager, you will have the opportunity to steer and direct the highly engaged F&B, Front Office, Reservations & Engineering teams to success.

You will be supported by an experienced ExCom team from T&C, Sales & Marketing, Finance and Revenue and have direct access to the hotel asset management team, working collaboratively to ensure optimisation of revenue generation and ultimate guest satisfaction.

Primary responsibilities include but are not limited to;

• Provide operational and strategic direction to hotel management team, and support manager’s in their individual roles to ensure the best possible outcomes
• Prepare end of month reporting and attend owners meetings with the Portfolio General Manager to best represent the operations of the hotel
• Promote the Hotel’s ongoing ESG commitments, ensuring green choices are made in line with our roadmap to carbon and energy reduction and bringing to life our social elevator philosophy
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards
• Engage with our loyal guests, seeking feedback and setting strategies for increased customer satisfaction and RPS across our rooms and F&B offerings

For more information, a confidential discussion or to apply, please reach out to [email protected]

Curious and colourful, just like our Birdie, you will have experience and will be passionate about joining the team to deliver exceptional food with an authentic and welcoming style.
Experience in a venue and or hotel environment is desirable and leadership experience essential. 

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritize and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
• Record meter readings and liaise with the General/Hotel Manager regarding options to improve energy management and conservation in keeping with Gaia2.0 Commitments.
• Be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the General/Hotel Manager and Regional Engineer regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odor.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for full power failure, evacuation fire system re-set and/or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with Front Desk and Housekeeping regarding out of service rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are maintained in line with Company brand standards.
• Research, recommend and liaise with the General/Hotel Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the General/Hotel Manager and Regional Engineer.
• Ensure all staff are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues, which may be discussed formally or informally.
• Prepare monthly Maintenance reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• At all times you will monitor, identify and where possible eliminate work place hazards and risks. This will be in line with the policies established under the guidelines within InterREACT (The primary objective of the InterREACT program is to protect Accor and its employees by ensuring that all Accor locations are identifying and managing their operational risks, both effectively and efficiently, by implementing a pre-determined and standardized set of procedures, augmented by specific State requirements where required.)
• As a member of the Emergency Planning Committee (EPC) you will attend scheduled meetings and actively participate in activities to support the Accor / Sofitel Risk Management program.
• Any other duties assigned by your manager.

We are currently seeking an experienced Chef de Partie to join the professional and dynamic kitchen team in Pullman Hotel. This role will report to the Executive Chef & Executive Sous Chef, with responsibilities including leading the smooth day-to day breakfast operation within the kitchen.

Key responsibilities include but are not limited to:

• Manage breakfast service and lead breakfast team, ensuring adequate supplies are available for service.
• Prepare and present breakfast menu items, demonstrating variety and flair.
• Train and develop a team in quality preparation and presentation.
• Ensure stock rotation and minimum wastage.
• Mentor and co-ordinate the work of junior chefs.
• Assist with the implementation of programs to ensure high standards of cleanliness and organisation within the kitchen.
• Lead employees by setting a positive example.

• Knowledge of all basic pastry techniques.
• Maintain good communication level with Senior Chefs and other Managers from different Department, following basic guidelines and manners.
• Assist in setting up station for breakfast, lunch or dinner
• Assist in preparing, cooking, executing plated desserts for different F&B outlets within SSDH, mainly during a la carte service.
• Assist in preparing and setting up buffet for different functions across all F&B outlets in SSDH.
• Ensuring food standards, preparation, presentation and cooking techniques meet Sofitel Brand Standard and are maintained at that level.
• Ensuring the highest possible standard of hygiene is practiced and maintain to meet Work Health & Safety regulations and HACCP food preparation guidelines.
• Accountable for the cleanliness and maintenance of all equipment, counter tops, and shelves.
• Cultivate a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

• Undertaking general waiting duties including cleaning trolleys, taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

• Ability to start work at 4:30am to ensure breakfast pastries and Haute Croissanterie are baked fresh daily to our standards required.
• Knowledge of lamination/technique for Croissant & Danish pastries.
• Ensure production and presentation pastries and cakes for our lobby bar meet standards set.
• Knowledge of all Pastry methods involved in the preparation of viennoiserie.
• Maintain open communication between Pastry Kitchen and other departments within the Hotel.
• Ensuring food standards, preparation, presentation and cooking techniques meet Sofitel Brand Standard and are maintained at that level.
• Ensuring the highest possible standard of hygiene is practiced and maintain to meet Work Health & Safety regulations and HACCP food preparation guidelines.
• Accountable for the cleanliness and maintenance of all equipment, counter tops, and shelves.
• Cultivate and maintain a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Any other duties assigned by your manager.
• Ability to work independently and efficiently at the times required.
• Prepare a range of products, including all laminated dough, pastry, viennoiserie, tarts, and occasion cakes, undertaking all aspects of the process, from weighing to mixing, shaping and baking, to ensure every product is of perfect quality and produced on time to meet daily production requirements.
• Ensure that company recipes and methods are followed at all times to meet established standards and ensure consistency across the production team.
• Work efficiently to meet the production schedule and assist colleagues in other areas as required so the daily orders are completed on time. Report any issues or problems to the Head Chef as soon as possible.
• Liaise with the Executive Pastry Chef on a daily basis, reporting any issues or concerns, clarifying any production order queries, last minute additions, etc.
• Excellent communication, planning and organisational skills, with the ability to multi- task.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Work closely with the Director of Sales to maximise lead generation and conversion of MICE business in line with the hotel targets and strategy.
• Management of business from an agreed segment across certain markets, which could be corporate companies, Government, and / or entertainment.
• Maintain existing client/account base to ensure business is retained and developed where possible.
• Research new business for Sofitel Sydney Darling Harbour for new lead generation.
• Identify new business opportunities through any means.
• Conduct research to uncover opportunities focusing particularly on “desirable business” and/or “need periods”.
• Know competitor accounts and target businesses.
• Adequate follow up and follow through on all opportunities to win business for Sofitel Sydney Darling Harbour.
• Ensure adequate sales time is spent on communicating with clients.
• Providing market intelligence on a regular basis and understanding of competitor strengths weaknesses.
• Submit reports on sales activities, competitor information market trends and any new opportunities as required.
• Have a complete understanding of Sofitel Sydney Darling Harbour's sales and service vision, its products, services, presentation of brand, and rate structure to fulfil business objectives.
• Liaise with other Hotel Departments and within the Reservations, Conference and Events Department effectively.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.