- Undertaking general waiting duties including cleaning trolleys, taking orders and serving guests.
- Receipt of monies and cash up of service periods.
- Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- Perform tasks within a timely manner.
- Assist with implementation and maintenance of Sofitel Brand Standards.
- Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
- Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.
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