Total 11 beverage manager job vacancies in Mascot, New South Wales

Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests, managing guest table allocations, coordinating with staff, and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guest's experience from the moment they arrive until they are seated.

• Greet and Welcome Guests:

  • Warmly greet guests upon arrival, ensuring they feel welcome and comfortable.
  • Escort guests to their tables and provide menus.

• Manage Reservations:

  • Handle guest reservations and coordinate the seating plan to optimize table occupancy.
  • Monitor the dining area to anticipate guest needs and manage seating efficiently.

• Coordinate with Service Staff:

  • Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
  • Notify servers of any special guest needs, such as dietary restrictions or celebrations.

• Customer Service:

  • Answer guest inquiries regarding the menu, services, or special offers.
  • Address guest concerns or complaints in a professional and timely manner.

• Maintain Front-of-House Cleanliness:

  • Keep the reception and waiting areas clean and organized.
  • Monitor the cleanliness of the dining area and inform the cleaning staff as needed.

• Assist with Guest Payments (if required):

  • Help process payments when necessary or ensure that guest checks are handled promptly by the service team.

• Support Daily Operations:

  • Assist in preparing the dining area for service, including setting tables and ensuring everything is in place.
  • Perform other duties as assigned by the Restaurant Manager or Supervisor.

Applicants must be able to work a rotational roster including evenings, weekends and public holidays.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

• Assisting in the smooth operation of the Food & Beverage department 
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business

This is a newly created position which will support a Sydney Lounges stores teams with managing the deliveries and stocks received, and not limited to other responsibilities listed below;

• Ensure correct documentation is completed for all goods entering and leaving the stores
• Ensure that all goods are correctly received in accordance with the quantities and quality stated in the purchase orders and specifications are accounted for and properly stored
• Coordinate the monthly stock take with appropriate Department Managers
• Perform monthly stock counts of inventory in stores and enter details into Inventory System.
• Produce monthly stock reports including usage and stock on hand
•  Maintain Inventory System Files
•  Responsible for the periodic review of stock levels and initiation of purchase requisitions following departments policies and procedures.
•  Responsible for the prompt distribution of goods to sub-stores or user departments.
• Responsible for the cleanliness and neat arrangement of stores and proper storage of goods
• Responsible for the maintenance and security of all storage areas to prevent losses through environmental damage and pilfering
• Ensure all goods returned to suppliers are properly authorised and accounted for
• Adhere to purchasing procedures as detailed in the department’s policies and procedures manual

Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests, managing guest table allocations, coordinating with staff, and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guest's experience from the moment they arrive until they are seated.

• Greet and Welcome Guests:

  • Warmly greet guests upon arrival, ensuring they feel welcome and comfortable.
  • Escort guests to their tables and provide menus.

• Manage Reservations:

  • Handle guest reservations and coordinate the seating plan to optimize table occupancy.
  • Monitor the dining area to anticipate guest needs and manage seating efficiently.

• Coordinate with Service Staff:

  • Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
  • Notify servers of any special guest needs, such as dietary restrictions or celebrations.

• Customer Service:

  • Answer guest inquiries regarding the menu, services, or special offers.
  • Address guest concerns or complaints in a professional and timely manner.

• Maintain Front-of-House Cleanliness:

  • Keep the reception and waiting areas clean and organized.
  • Monitor the cleanliness of the dining area and inform the cleaning staff as needed.

• Assist with Guest Payments (if required):

  • Help process payments when necessary or ensure that guest checks are handled promptly by the service team.

• Support Daily Operations:

  • Assist in preparing the dining area for service, including setting tables and ensuring everything is in place.
  • Perform other duties as assigned by the Restaurant Manager or Supervisor.

Applicants must be able to work a rotational roster including evenings, weekends and public holidays. 

What you will be doing: 

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

Essential duties of this role include, but are not limited to, the following:

• Ensure accuracy whilst ordering and delivering food and beverage orders.
• Clear and reset tables and ensure service areas are clean and tidy.
• Maintain hygiene standards for food handling and presentation in line with expected outcomes.
• Explain the menu to guests, assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
• Prior experience in the food and beverage industry would be beneficial.
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

Essential duties of this role include, but are not limited to, the following:

• Ensure accuracy whilst ordering and delivering food and beverage orders.
• Clear and reset tables and ensure service areas are clean and tidy.
• Maintain hygiene standards for food handling and presentation in line with expected outcomes.
• Explain the menu to guests, assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
• Prior experience in the food and beverage industry would be beneficial.
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

Essential duties of this role include, but are not limited to, the following:

• Ensure accuracy whilst ordering and delivering food and beverage orders.
• Clear and reset tables and ensure service areas are clean and tidy.
• Maintain hygiene standards for food handling and presentation in line with expected outcomes.
• Explain the menu to guests, assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
• Prior experience in the food and beverage industry would be beneficial.
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

Are you in an operational leadership role and looking for your next challenge?

Are you a highly organised self-starter with the ability to manage priorities effectively?

Do you love a high energy working environment and have a passion for performance and guest satisfaction?

As our next Operations Manager, you will:

• Be responsible for the overall operational management, efficiency and forward planning for all departments (front office, engineering, housekeeping and food & beverage)

• Ensure the profitable operation of the front office and food and beverage department whiles improving and maintaining the operational and guest service standard

• Possess an authentic, personable service style that always blows guests away and a management style that empowers your staff to succeed

• Working directly with the General Manager will provide a high standard of training to help with ongoing employment opportunities.

As the Multi-Hotel Reservations Manager, you will play a pivotal role in overseeing the reservations operations for the two of our hotels:

• Novotel Melbourne South Wharf
• Ibis Melbourne Glen Waverley

Based at Novotel Melbourne South Wharf, you will be responsible for managing a team of reservation specialists, optimizing occupancy rates, and ensuring a seamless booking process for our guests. The ideal candidate will have a strong background in hotel reservations management, exceptional organizational skills, and a passion for delivering exceptional customer service.

What you will be doing:

• Lead and inspire Reservations team to achieve performance targets and provide excellent customer service
• Develop and implement strategies to maximise room occupancy
• Oversee the Opera reservation system, ensuring accurate and up-to-date information
• Foster a guest-centric culture, ensuring that the team provide friendly, efficient and personalised service to guests
• Generate and analyse reservation reports to identify trends, opportunities and areas for improvement
• Conduct training sessions for the team to enhance their skills and keep them informed about latest industry trends and best practice