Total 3 job vacancies by AU21 Alcon Laboratories (Australia) Pty Ltd Company

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Key responsibilities:

Provide support to the Surgical Sales team in relation to the IOL consignment management process, ensuring that scheduled counts are completed on time and customer inventory is fully reconciled for billing and traceability purposes.

Provide support to the Surgical Sales team in relation to the IOL consignment management process, ensuring that scheduled counts are completed on time and customer inventory is fully reconciled for billing and traceability purposes.

• Maintain and review Consignment Agreements for AU and NZ, act as point of contact between internal sales team and Legal, guarantee the internal approvals and create new agreements, if required 
• Manage the consignment agreement register to ensure consignment holding are held in facilities with valid agreements in place
• Create new consignment agreements for new and existing customers
• Manage contract storage in accordance with legal and compliance guidelines
• Work with regional consignment on roll out of new technology and in field consignment managing tools to ensure compliance with ANZ processes
• Attend tender review meetings for tender agreements requiring consignment holdings and draft required documentation for tender submission relating to consignment
• Attend key account review meetings to align consignment holdings in accordance with the consignment agreements.
• Facilite customer review meetings with Legal and Compliance when required to align customer specific consignment agreements with Alcon global requirements
• Complete monthly reconciliation of in field audit findings and investigate discrepancies (missing and additional items) utilising 3PL ERP system

• Manage the removal of any excess, short-dated or expired inventory for return to 3PL warehouse
• Monthly report on metrics associated with consignment management process (e.g. on time completion of counts, percentage accuracy of counts) to management team
• Generate and update reports to track movements and status of consigned goods
• Liase with external (3PL) and internal (customer service, sales team) customers to resolve discrepancies
• Facilite monthly consignment review meetings with senior management to review consignment KPI’s and stock holdings in field
• Facilite quarterly consignment governance review meetings with senior and regional management to align Customer Operations and Commercial requirements for consignment
• Manage and present Consignment Dashboards with internal stakeholders
• Regional monthly presentations showing consignment reduction progress and overall performance.
• Work with marketing on product launches and key projects relating to consignment
• Work with customer services team and logistics to resolve any consignment related issues
• Evaluate requests related to Top Up approvals
• Monitor consignment levels and collaborate with sales team to ensure stock availability
• Maintain accurate and up-to-date records of consigned inventory and audits.   
• Engage and assets risks related to projects and meet deadlines
• AFCM controls to review audit completion and accuracy
• Monthly write off evaluation and process
• Data review to ensure compliance with SAP and MA360
• Visit customer facilities to perform audits of IOl consignment inventory
• Complete initial investigation of any count discrepances while on site (e.g. missing items that may have been implanted)
• Provide training to infield and internal parties on changes to consignment

Education: Matric or relevant tertiary degree

Languages: English

Skills and Experiences:        

• Leadership & influencing skills
• Strategic Thinker – understanding the business and the impact of decisions on the organization
• Internal as well as external customer operations driven attitude
• Strong analytical skills
• Results orientated
• Resource allocation experience
• Self starter with good communication skills
• Understanding of financial reporting to be able to assist with reports
• Advanced understanding of Excel in order to manage reports
• Ability to work together with the team to achieve the desired results
• Ability to make sound decisions on the spur of the moment without any impact to the customer
• Confident and resourceful
• Problem solver and ability to resolve issues in SAP
• Ability to present stats at LT level

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with integrity as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

The Brand Manager for Dry Eye and Ocular Health has responsibility for the successful execution of approved marketing plans and through this, the achievement of sales and market share goals for the Dry Eye portfolio.

The Brand Manager is responsible for ensuring annual marketing budgets are adhered to and in ensuring activities are appropriately resourced and costed before implementation and for ensuring internal approval policies are adhered to.    

The Brand Manager is accountable for contributing to the development and implementation of the Company’s marketing plans.  This involves the preparation of a range of analytical information and informative documents and ensuring appropriate internal and external consultations have taken place within the Company. 

Specific activities include:

• Facilitate the development and internal review of promotional and point of sale material for the product portfolio with internal and external stakeholders

• Localisation of Global/International assets and campaigns as well as generate local specific materials

• Develop technical expertise, conduct product training and create promotional materials and sales tools in alignment with global and regional marketing expectations.

• Execution of tactical plans and communication of plans to sales staff via meetings, department meetings and via written and verbal communication.

• Develop and assist in promotions at various trade shows, professional speaking events and customer training programs. Participation in local and national conferences in order to gain insight from customer, competitive insight and execution of marketing requirements.

• Conduct customer surveys and market research to obtain market information about the organisation, department, dry eye products and services offered by the organisation.  Identification of market trends in industry to facilitate the development of promotional and point of sale material comparing the product with key competitors

• Implementation and management of media plans which includes liaising with agencies or publications directly to secure advertisements for publications.  Preparation of advertising, media releases and editorial contribution or a variety of publications and support of customer specific promotions where necessary.

• Monthly review of expenditure reporting and expense management of the product portfolio. 

• Monthly review of materials management forecasts to ensure appropriate inventory management to facilitate customer supply whilst ensuring appropriate financial management.

• Management of a cross functional team to ensure execution of brand initiatives, response to customer needs and communication of needs for the brand across the organisation. 

• Management of the day to day activities of the product portfolio including efficient and effective response to internal and external customer needs and to the needs of suppliers.

• Learn and be able to execute all required Alcon systems and process to enable the support and execution of brand plans and activity

Education

• Bachelor’s degree in Marketing, Commerce or Science

Experience requirements                                         

• >3 years experience in marketing management positions within consumer health / pharmaceutical / med device regulated environment

• Experience in both direct to consumer & healthcare professional marketing.

• Prior experience in product launches.

Preferred:

• Strong technical/clinical understanding of the eye and ideally the ophthalmic Vision Care business.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of Alcon product to customers.  The Customer Service Representative is also responsible for the provision of customer services to Alcon’s customers, internal departments, and consumers. The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon’s core values.

This is a busy high volume role which requires someone to be able to multitask and be able to process a high number of orders along with taking calls.

• Facilitate the correct and timely delivery and invoicing of Alcon products and the processing of RANs and credit notes by entering data accurately within Alcon’s business systems.  This requires a high level of attention to detail and understanding of Alcon’s systems and business relationships and how to extract or enter appropriate information

• Continuously access information sources, communications and training to update knowledge and to ensure information and procedures are current and delivered seamlessly and consistently in the Department and actively participate in the identification and development of service level improvements.

• Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour.

• Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and Prosthesis rebates.

• Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time.
• Important to have high very high Attention to detail and skills to be able to manage high volume of workload.

Skills and Experience

• Accurate and quick data processing skills
• SAP experience 
• Good communication skills
• Attention to detail
• Problem solving
• Customer service experience in the Medical Device or Pharmaceutical industry preferred

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers