At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Key responsibilities:
Provide support to the Surgical Sales team in relation to the IOL consignment management process, ensuring that scheduled counts are completed on time and customer inventory is fully reconciled for billing and traceability purposes.
Provide support to the Surgical Sales team in relation to the IOL consignment management process, ensuring that scheduled counts are completed on time and customer inventory is fully reconciled for billing and traceability purposes.
- Maintain and review Consignment Agreements for AU and NZ, act as point of contact between internal sales team and Legal, guarantee the internal approvals and create new agreements, if required
- Manage the consignment agreement register to ensure consignment holding are held in facilities with valid agreements in place
- Create new consignment agreements for new and existing customers
- Manage contract storage in accordance with legal and compliance guidelines
- Work with regional consignment on roll out of new technology and in field consignment managing tools to ensure compliance with ANZ processes
- Attend tender review meetings for tender agreements requiring consignment holdings and draft required documentation for tender submission relating to consignment
- Attend key account review meetings to align consignment holdings in accordance with the consignment agreements.
- Facilite customer review meetings with Legal and Compliance when required to align customer specific consignment agreements with Alcon global requirements
- Complete monthly reconciliation of in field audit findings and investigate discrepancies (missing and additional items) utilising 3PL ERP system
- Manage the removal of any excess, short-dated or expired inventory for return to 3PL warehouse
- Monthly report on metrics associated with consignment management process (e.g. on time completion of counts, percentage accuracy of counts) to management team
- Generate and update reports to track movements and status of consigned goods
- Liase with external (3PL) and internal (customer service, sales team) customers to resolve discrepancies
- Facilite monthly consignment review meetings with senior management to review consignment KPI’s and stock holdings in field
- Facilite quarterly consignment governance review meetings with senior and regional management to align Customer Operations and Commercial requirements for consignment
- Manage and present Consignment Dashboards with internal stakeholders
- Regional monthly presentations showing consignment reduction progress and overall performance.
- Work with marketing on product launches and key projects relating to consignment
- Work with customer services team and logistics to resolve any consignment related issues
- Evaluate requests related to Top Up approvals
- Monitor consignment levels and collaborate with sales team to ensure stock availability
- Maintain accurate and up-to-date records of consigned inventory and audits.
- Engage and assets risks related to projects and meet deadlines
- AFCM controls to review audit completion and accuracy
- Monthly write off evaluation and process
- Data review to ensure compliance with SAP and MA360
- Visit customer facilities to perform audits of IOl consignment inventory
- Complete initial investigation of any count discrepances while on site (e.g. missing items that may have been implanted)
- Provide training to infield and internal parties on changes to consignment
Education: Matric or relevant tertiary degree
Languages: English
Skills and Experiences:
- Leadership & influencing skills
- Strategic Thinker – understanding the business and the impact of decisions on the organization
- Internal as well as external customer operations driven attitude
- Strong analytical skills
- Results orientated
- Resource allocation experience
- Self starter with good communication skills
- Understanding of financial reporting to be able to assist with reports
- Advanced understanding of Excel in order to manage reports
- Ability to work together with the team to achieve the desired results
- Ability to make sound decisions on the spur of the moment without any impact to the customer
- Confident and resourceful
- Problem solver and ability to resolve issues in SAP
- Ability to present stats at LT level
How You Can Thrive at Alcon:
- Opportunity to work with a leading global medical device company.
- Collaborate with a diverse and talented team in a supportive work environment.
- Competitive compensation package and comprehensive benefits.
- Continuous learning and development opportunities.
Alcon Careers
See your impact at alcon.com/careers
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