Total 518 Quality Assurance / Control job vacancies in sydney east metro locations

• 2 Year Fixed Term Contract
• Linkedin top 5 Places to Work
• Hybrid working as standard 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Primary Purpose

As the QA Practice Manager, reporting into Head of QA, responsible for leading and managing Rest’s Testing and Quality Assurance functions across the assigned team, including people leadership, service support, and quality management. This role ensures the safe, effective, and efficient delivery of strategic and operational risk changes at Rest. 

Responsible for driving initiatives to standardize and enhance QA practices across projects & Stable Teams, implementing best practices, and ensuring consistency and efficiency. This role also involves evaluating and adopting modern testing tools, refining methodologies, and developing robust templates aligned with industry standards, all with the goal of fostering a culture of quality throughout the delivery lifecycle. 

Key Accountabilities/Responsibilities 

• Lead, manage and develop a team of QA professionals, driving engagement, performance and risk management, overseeing service quality and compliance, to enable project delivery that meets our key performance objectives and key stakeholder satisfaction. 
• Provide senior QA services to assigned strategic and operational risk change initiatives applying Rest standard frameworks, Tools and/ or support the Head of QA, providing industry best practice subject matter expertise and supporting the development of QA capability maturity including competency, process, and tool (Automation, Performance etc) development.  
• Contribute towards uplifting and implementing QA Roadmap initiatives cross functional and non-functional streams in collaboration with Head of QA and other QA Practice Managers.  
• Lead collaboration with other members of the Rest Delivery Teams (Investments, Transformation, Member and Services), to understand project/program QA resource requirements and then planning the resources provisioning & onboarding based on project timelines.  
• Lead collaboration with Third Party Vendors who deliver for Rest, to ensure adoptions of the Rest Enterprise QA strategy framework and highlight risks, issues, and dependencies impacting quality of delivery. 
• Collaborating with Project Managers, Business Analysts, Test Leads, and other stakeholders to ensure the accuracy and timeliness of the testing phases and to identify and escalate any issues or gaps 
• Provide Quality Assurance oversight for the Program & Project delivery in DTD PD and manage multiple dependencies and interdependencies, applying agile, waterfall and lean delivery principles as appropriate  
• Manage influential stakeholder relationships, negotiations and leadership across multiple segments and geographies, ensuring alignment and collaboration on test & QA objectives and outcomes 
• Provide guidance and support to QA team members, helping them develop their skills and knowledge in testing practices. Foster a collaborative environment that encourages continuous learning and professional growth. 
• Assess the performance of QA team members, setting clear goals and providing constructive feedback. Create development plans to help individuals achieve their full potential and align their growth with the organization's objectives. 

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.   
  
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Senior Manager, Compliance to enable us to comply with all regulatory requirements, industry standards and internal standards. 

This is a highly visible role in the business and will be responsible for the embedment of compliance frameworks, programs, policies and supporting tools. In addition to regulatory adherence, the purpose of the role is to: 

• Develop, maintain and monitor the implementation of Cuscal’s compliance framework to support Cuscal in complying with legal and regulatory requirements (covering but not limited to Privacy, financial crime and AML/CTF, prudential regulations, and industry standards), including:  

• Implement and embed initiatives to ensure sustainable practices. This includes, but not limited to, providing information, training, advice and tools to the first line of defence to assist them to perform compliance management activities  

• Develop and monitor the implementation of and reporting on Cuscal’s frameworks, policies and standards for managing compliance risks, including financial crime, money laundering, terrorism financing, bribery and corruption, fraud and sanctions (Australia and NZ jurisdictions).  

• Support the AML/CTF Officer to discharge responsibilities including completing and submitting reports to AUSTRAC (as required), using information provided by business units.  

• Support the establishment and embedment of a second line assurance and monitoring program.  

• Oversee and monitor the implementation and effectiveness of the Compliance Management across the organisation. 

• Actively participate and provide input to change initiatives and projects as they relate to compliance management, including APRA CPS 230 initiatives  

• Review and make recommendations for the continuous improvement of the Governance, Risk and Compliance (GRC) system with a strong focus on data quality accuracy, process improvement and validation.   

• Provide input to the development, maintenance and monitoring of the Complaint Resolution Policy & Procedure.    

About You 
To be successful in this position you will have the following skills and experience: 

• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards.    

• Solid understanding of relevant laws and regulations, industry codes, standards, prudential requirements

• Demonstrated experience in building risk and compliance maturity and capability across the first and second lines of defence and experience/exposure to better industry practice   

• Strong inter-personal and communication skills with the ability to build effective workplace relationships.   

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.