Total 951 Others job vacancies in Sydney/Melbourne, New South Wales

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern. There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests

About the Role 

Reporting to the Executive General Manager, this position will be at the heart of the operations to deliver a culinary vision highlighting the finest, native Australian ingredients throughout our rail journeys and provide our guests with an experience that will ‘go beyond’.

• Ability to multitask between creative and 'hands-on', partner with stakeholders and lead our experienced brigade of Chefs to encourage growth.
• Responsible for creating a strong, positive team environment and relationships with the team, where standards are not simply met, but exceeded. 
• Able to enhance financial performance and ensure employee satisfaction is exceeded to drive revenue growth  

• Focus on exceptional customer service excellence for our guests and cultivate an experience where this is the standard and this is evidenced through consistent NPS scores.   
• Menu design and implementation.
• Supporting the warehouse department through leadership and management of full train provisioning.

About You 

• Dynamic and visionary leader. You must be dynamic with a real creative flair.
• It is essential that you are a chef by trade with culinary qualifications - from time to time you will 'jump' onboard the train to immerse yourself with the team.

• Ability to deliver culinary experiences that ‘go beyond’ our guest's expectations 

• Approachable, energetic and able to inspire your team. You will love an 'out of the box' idea.

• Foster relationships with internal and external stakeholders to ensure exceptional produce is sourced and enhances the guest’s experiences onboard our train journeys.  

• You will be a natural mentor with the ability to enhance your team’s potential and inspire your team.

• Open to a challenge and ability to problem solve effectively when faced with high-pressure situations 

• Effective communication to ensure positive relationships across the Rail leadership team.

What We Offer

• General discounts on Journey Beyond travel and experiences
• An attractive salary
• Study Assistance Policy
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Parental Leave Program
• Purchased Leave Policy

How to Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!

Apply now. Join us!

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the general insurance industry are satisfied with the resolution.

In this role, you will have the opportunity to:

• Review and investigate complaints from consumers and small businesses
• Gather information and understand the core issues of the complaints
• Determine key issues and gather further information from complainants and third parties
• Apply AFCA complaint resolution criteria and relevant legal principles to resolve complaints fairly and efficiently
• Mentor and provide guidance to staff members in complaint resolution and casework management, ensuring consistent high-quality service.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

We are building and scaling Australia’s best disability service provider that delivers its people a great place to work and obsesses over the quality of care delivered to our participants. Are you ready to work with a serial entrepreneur to build and scale the business, taking your career to new heights?  

Be part of the Incluso Services journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services. 

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for an experienced, passionate and ambitious General Manager - Operations and Growth.

The Role

We are seeking an exceptional and energetic person with a strong understanding of the NDIS to play a pivotal role in shaping our organisation's future, driving strategic initiatives, and ensuring operational excellence. As our General Manager - Operations and Growth you will have strong leadership skills, be a confident decision-maker, helping our team develop and be successful, whilst being involved in the business growth and expansion of business offerings. You will be mentored by one of Australia’s most highly regarded serial entrepreneurs and have the opportunity to work up towards an equity position. 

What you’ll be doing:

• Collaborate with the team to refine strategies for business growth.

• Maintain budgets and optimise expenses.

• Create and review policies and procedures.

• Ensure employees work productively and develop professionally.

• Evaluate and improve operations and financial performance.

• Prepare regular reports for our Founder.

• Assist with business growth by building strong relationships with external stakeholders to attract new referrals for our services.

• Ensuring the business maintains a high level of compliance in alignment with the NDIS.

What you’ll bring:

• Strong communication and interpersonal skills to effectively interact with individuals. 

• Extensive experience in the NDIS and disability sector as a Lead or similar role.

• Existing, robust connections within the sector, capable of opening doors and creating new opportunities for business growth.

• Demonstrated experience in planning, setting, and managing financial budgets and financial targets.
• Excellent negotiation skills and ability to problem solve.
• Knowledge of business process and functions within the different areas of the business to ensure they can meet requirements of the business. 
• Capability in leading a team to deliver exceptional care to our participants.
• Successful track record of generating growth and new business by understanding the market demands.
• Demonstrated ability to work effectively with a range of stakeholders, other government agencies and specialist support services, both internal and external.

What we would like you to have:

• Valid Driver License.
• Experience in a leadership position.
• A track record of growth.
• An understanding of the NDIS, disability, and community services sector.
• Ability to actively navigate and adapt to change.
• Working with Children Check.
• NDIS Worker Screening Check.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. 

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

What we offer:

• An attractive salary with long term incentives that see you obtain an equity position in the business. 

• The opportunity to work with one of Australia’s most esteemed serial entrepreneurs.

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.

• We offer an Employee Assistance Program for support and because time out is so important.

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.