Total 6,511 stakeholder management manager job vacancies in Others category in Australia

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures.

About the Role (your why)  

The Experience Manager is a pivotal role responsible for orchestrating the delivery and continuous enhancement of customer and employee experiences. This role acts as a strategic liaison between customers, business leaders, and internal teams, ensuring that customer insights are translated into actionable strategies that drive service excellence and business growth.

Our offices are based in Melbourne, Canberra and Adelaide - We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. This is a Hybrid role where you will be in the office 2 to 3 times per week.

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do   

As the Experience Manager, your responsibilities will include, but not be limited to:

• Develop and implement comprehensive strategies for customer and employee experience, ensuring they contribute to the organisation’s growth and customer satisfaction
• Act as a bridge between customers and business leaders to ensure customer perspectives are integrated into business decisions, leading to enhanced product and service delivery
• Direct the Program of Work, including key initiatives and transformation projects, while focusing on critical success metrics such as service optimisation, cost reduction, and quality improvement
• Lead the adoption of new processes and technologies, facilitating large-scale digital transformations to enhance operational efficiency and customer satisfaction
• Provide executive-level insights to influence strategic decisions and drive service improvements, ensuring alignment with our vision and goals
• Oversee knowledge management and Shift Left strategies, promoting a culture of knowledge sharing and proactive problem-solving
• Engage with senior stakeholders across functions to support the rollout of new products, features, and services, ensuring a seamless customer and employee experience.
• Implementing a principle-driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.
• Taking reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reporting all incidents, hazards, or unsafe work practices as per Datacom policy.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Strong knowledge of business strategy, sales, and customer experience principles in a Service Desk environment
• Strong business acumen with the ability to deep dive into data to find root cause issues and find solutions that improve the Customer Experience.
• Previous experience as an Experience in Chief Experience Officer or General Manager – Customer Experience or similar role driving the large-scale transformation (200+ seats) in a geographically diverse environment
• Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions
• Ability to run executive meetings and presentations internally and externally. You will also need to negotiate with cross-functional teams to deliver on projects that will improve the Customer Experience.
• High-level strategic thinking and problem-solving skills
• Ability to communicate technical concepts and align them with client business goals and objectives
• Ability to work in large, collaborative teams and gain the cooperation of others
• Excellent customer relationship-building and management skills
• Excellent attention to detail

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

The Occupier Services business provides end to end property services for corporate occupiers. Services range from managing lease terms and expiries for entire property portfolios, to disposing redundant assets, new site selection and acquisition, tenant advisory, workplace strategy, design & architecture, project management, technology services, and six-star concierge and workplace services.

Our Government Property Services team is currently looking for motivated property professionals to fill the roles of Senior Leasing Manager and Leasing Manager in the team that delivers the above leasing services across multiple jurisdictions.

The key responsibilities of the role/s will include:

• Negotiation of lease requirements for the client.
• Leading quality service outcomes for stakeholders
• Ongoing client liaison and relationship development.
• Assisting with advice to clients on strategic property solutions.
• Managing critical Lease dates and processing Lease renewals, options and rent reviews.
• Database management.
• Preparation of detailed monthly reports.
• Attend internal and external meetings as required.
• Assisting in review and implementation of policies and procedures to ensure adherence to best practice and compliance.
• Additional support to wider team.
• Work closely with the Director – Government Property services to assist and mentor other team members.

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Located in beautiful Coffs Harbour is our St Josephs Residential Aged Care home (112 beds) and we are seeking a Residential Manager to manage the day-to-day operations of the home.  

Your Key Focus areas:

• Maintain the quality-of-service provision to residents in line with the Aged Care Quality Standards.
• Collaborate with residents and their families to ensure high levels of satisfaction, proactively resolving issues, and facilitating case conferences where required.
• Manage the financial performance of the home, through the careful management of resident occupancy levels, AN-ACC funding, purchases and expenditure, and team rostering and labour costs in line with the master roster.
• Provide leadership and coaching to the clinical, personal care, lifestyle, pastoral care, and catering teams.
• Maintain a safe working environment (including fire, medical, emergency and security) through risk management, and more.

Your Skills and Experience:

• Completion of tertiary qualifications in nursing, healthcare, or similar (Bachelor of Nursing).
• Current Registered Nurse registration with AHPRA.
• Thorough understanding of the Aged Care Legislation & Aged Care Quality Standards.
• Demonstrated understanding of the AN-ACC assessment process.
• Demonstrated change management skills.
• Good understanding of the financial drivers of a business – revenue, costs, investments, and the ability to interpret and use a P&L.
• Strong leadership and management skills.
• Customer centric approach.
• IT savvy.

Benefits & Culture:

• Generous salary package + not for profit salary packing + meal entertainment benefits.
• Relocation assistance + 3 months accommodation.
• Leadership role with supportive management.
• Make a meaningful impact on the lives of our residents.
• Discounted gym membership through Fitness Passport.
• Access to CHL’s Healthy Body and Mind Hub for you and your loved ones.

Reporting to the Operations Manager, this role leads the housekeeping function of ibis Styles Brisbane Elizabeth St. 

You will be responsible for:

• Rostering
• Ordering Inventory
• Lost property
• Productivity
• Cleanliness standards of rooms
• Work allocations
• training and onboarding of new team members
• Guest complaints
• Laundry

We are currently seeking an experienced, self-motivated and reliable Maintenance and Facility Manager to join our friendly and successful team at our Oaks Melbourne on Market Hotel.

You will be responsible for the following:

• Implement and drive the preventative maintenance program.
• Perform the role in a hands-on manner by undertaking any repairs and maintenance as required.
• Supervision of (but not limited to) electrical, mechanical, pest control, cleaning, fire protection, security control systems, hydraulic services and approved contractor works.
• Property maintenance including painting, plastering, and carpentry
• Ensure WHS best practice at all times.
• Stock control, supplier management.
• Quoting, scheduling and managing of Capex Requests
• Recruitment

Approved Sponsor – Oaks Hotels & Resorts Suites

Annual salary range: $70,000 - $80,000 (excluding superannuation)

Expected hours: 38 per week

Location: 60 Market St, Melbourne VIC 3000

Our Growth team is at the interface of partnership management, product innovation, and strategic growth, dedicated to delivering an exceptional experience for both partners and customers. As a pivotal element of our team, the Growth Ops Manager will manage multifaceted challenges, orchestrate strategies with diverse stakeholders, and execute plans that fortify and expand our partner relationships for sustained success. This role demands a high-calibre professional with the agility to navigate complex scenarios and drive impactful projects with precision and vision.

Initially responsible for overseeing a key large partner or a portfolio of medium-sized partners, this position offers significant growth potential, with ample scope to shape the trajectory of their career and the evolution of the role.

About Open

Say hello to insurance that works wonders. At Open, we’re on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle, we also deliver insurance through white label partnerships that are digital end-to-end, from quote to claim, with experiences that can be embedded by partners in minutes. By winning major partnerships with category leaders such as Bupa, Telstra, Polestar and ahm, we’ve proven this model in Australia and New Zealand.

But the best is yet to come – we plan on doubling growth again while expanding to theUK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company and as a partner of 1% for the Planet, we donate at least 1% of our revenue every year to charity.

Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100,who recognised us as Australia’s 7th fastest growing company in 2022.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers.Join us and let’s build the future of insurance together.

About the role

As the Growth Ops Manager at Open, you will play a critical role in the evolution and success of our Partner Success team. Your primary responsibility will be to seamlessly blend partnership management, product strategy, and growth initiatives to deliver an unparalleled experience to our partners and their customers.

You will report directly to the GM of Growth and interact with executives across the business regularly, playing a crucial role in advancing our operational success and strategic objectives.

Our team is split across both Melbourne and Sydney so are open to the right candidate in either city.

What you'll be doing:

• Navigate and lead sophisticated, high-impact projects to elevate our partnerships and enhance customer journeys.
• Work hand-in-hand with our tech teams, ensuring our product innovations meet partner demands and keep us ahead in the insurance technology market.
• Develop and implement strategic plans that cultivate deep, enduring relationships with our partners.
• Monitor and report on performance metrics to measure the success of our projects, campaigns, promos and other activities to adapt our strategies accordingly.
• Embrace agility and forward-thinking, strengthening ties that align with our mission to transform the insurance industry and enable our partners.
• Oversee and steer the development of a diverse partner portfolio, setting the direction for mutual growth.

This position promises a platform for significant impact, starting with responsibility for a major partner or multiple mid-sized partners, and offers a pathway to leadership roles as part of Open's ambitious growth plans.

• Strategic Agility: Tackle and unravel complex challenges with a strategic mindset and actionable insights.

• Communicative Clarity: Distil and deliver concise insights, engaging stakeholders with precision and purpose.
• Integrity: Uphold transparency, challenge constructively, and embrace accountability.
• Driven: Fuel progress autonomously and strive for excellent outcomes.
• Composure: Navigate high-stakes environments with poise, maintaining effectiveness under pressure.
• Prioritisation: Zero in on critical outcomes, adeptly navigating through a landscape of competing demands.
• Results-Oriented: A proven track record of achieving exceptional outcomes and fostering growth.

You’ll be expected to work autonomously and with teams. You will be expected to get things done, and be able to point to your impact.

Experience:

The ideal candidate for the Strategic Growth Lead role will have one or more of the following experience profiles:

• Direct Experience in Strategic Growth: 3-5 years in role(s) specifically within strategic growth, business development, or partnership management, preferably in the fintech or insurtech space.
• High-Growth Startup Experience: Significant experience in a strategic or leadership capacity at a high-growth startup, with a proven record of scaling operations and driving business expansion.
• Strategic Role(s): Strong foundation in strategic or consulting roles from a reputable firm, demonstrating a history of tackling complex problems, developing strategic solutions, and managing diverse stakeholders.
• Industry-Specific Knowledge: Experience in the insurance industry or a closely related field where you've managed large-scale projects, spearheaded innovation initiatives, or driven business transformation.
• Problem-Solving and Stakeholder Management: A track record in a generalist role that required analytical problem-solving, decision-making, and advanced stakeholder management skills, applicable to strategic growth and development.

Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short.Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership,professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.