Total 798 purchasing lead job vacancies in Others category in Australia

• 2 Full time permanent positions available
• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Making holiday memories, to ensure our guests have all the creature comforts and feel at home

What you’ll do:

Reporting to the Housekeeping Manager. You will ensure the highest possible standards in the Housekeeping Department. You will be hands-on and assist in providing daily coordination to housekeeping and task allocation. You will complete a range of tasks relating to park housekeeping, including:

• Ensure accommodation and venue areas are cleaned and serviced to NRMA Housekeeping Standards.
• Organising, supervision, training and recruitment of staff (when required).
• Planning of daily room requirements, servicing, pre-arrival checks.
• Observation of the park cleanliness and facilities.
• Maintain good communication with other departments and your housekeeping Team.
• Maintain adequate stock levels and ordering in collaboration with the Park Manager
• Be receptive and proactive in solutions to guest feedback

What you’ll bring:  

• Experience as a Housekeeper in a busy hospitality environment is preferred, however candidates with the right skills and attitude will also be considered;
• Passionate and team-oriented with a "lead from the front" mentality
• Outstanding customer service skills
• A suitable level of fitness with a flexible approach to workloads and a can do attitude
• Ability to work in a team or autonomously;
• Demonstrated flexibility and reliability as the role will be working across a 7 day rotating roster that includes weekends;

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

This role leads a dedicated team of escalation/complaint case specialists, accountable for delivering a high-performance, patient-centred complaints resolution. It works closely with cross-functional teams to manage and resolve cases, ensuring compliance with regulatory standards and policies. Key responsibilities include analysing complaint trends to identify systemic improvements, coaching team members to meet and exceed performance metrics, and implementing best practices that enhance the overall patient experience.

Key Responsibilities

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Complaint Case Management & Reporting

• Act as a hands-on leader in the complaint resolution process, working closely with the team to ensure patient concerns are managed in an efficient, effective, and empathetic manner.
• Develop and oversee a robust system for tracking and reporting complaint trends and root cause analysis to drive continuous improvement.
• Create and deliver regular operational reports on case management metrics, team performance, and emerging complaint trends, using data to inform decision-making and optimise team and service performance.

Community Guidelines Investigation

• Oversee and support the investigation of breaches of community guidelines, determining when patient behaviour warrants potential service denial, and ensuring actions are documented and compliant with internal policies and external regulations.
• Ensure that all guideline breaches are handled consistently, fairly, and in alignment with organisational standards.

Collaboration & Resolution Framework

• Establish routines with cross-functional teams to support proactive problem-solving, innovative solutions, and efficient resolution of patient concerns.
• Build and continuously refine frameworks for handling patient complaints, ensuring these frameworks are responsive to emerging trends, patient feedback, and regulatory requirements.
• Act as the escalation point for extreme or complex calls, providing hands-on support and leadership to the team to resolve challenging situations.