Total 5,692 hotel manager job vacancies in Others category in Australia

Your new team

Real Therapy Solutions is a supportive multidisciplinary team of Occupational Therapists, Psychologists, Speech Pathologists and Behaviour Support Practitioners providing a holistic therapy service across multiple clinics.

We are committed to providing high-quality, person-centered therapeutic supports to the Disability sector and we are looking for a strong leader to support our team of therapists. 

Imagine being part of our executive management team focusing on quality and strategic planning to ensure that the 2000 plus clients of our service receive the best possible outcomes.

Rest assured knowing that you will receive ongoing and consistent mentoring, training and support from our management team, including our CEO, the Clinic Support Manager, Therapy Manager, and Strategy Manager. 

Focus on your team’s wellbeing and supporting them as you coach and mentor them to achieve their career goals and develop in their skills. Organise the fun theme days with your team to bring everyone together regularly and attend our company conferences. Be instrumental in building your team as you oversee recruitment and the induction of new team members to your team

Be excited about the opportunities that lay ahead for you at Real Therapy Solutions as we continue to grow and innovate in the therapy Sector

The Escalation Operations Manager ensures that patient concerns are handled efficiently and effectively  by leading three key functions of the department: the back-of-house operations, subject matter experts and complaints case management specialists. The role is critical in enhancing our operational workflows, improving patient satisfaction, and driving continuous improvement initiatives.

Key Responsibilities

Escalation Management

• Oversee the roll out and operations of the escalation process framework.
• Identify trends and work on root cause analysis of issues, advocating for solutions.
• Partner with leaders on ensuring coaching and development plans in place on identified trends.

Process design

• Identify quick wins in the processes the team are managing.
• Oversee a repository of documentation related to all processes across Patient Experience.
• Collaborate with teams to significantly improve the processes and turn around times.
• Put in place standard operating procedures.

Reporting and insights

• Analyse feedback and trends to identify areas for improvement and to share with relevant stakeholders.
• Create and distribute daily and weekly reports relating to areas of operation.
• Develop systems and frameworks for monitoring, tracking and reporting team performance, including tracking of KPIs.

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
• Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Continuous Improvement, Safety and Compliance

• Continuously learn from successes and failures to refine and enhance improvement strategies.
• Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.
• Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.
• Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).
• Participate in the planning, development and maintenance of organisational systems, governance structures and quality and safety improvement activities. 
• Enforce safety protocols, procedures, and guidelines to create a secure working environment for all employees. 
• Promote a positive safety culture by contributing to health and safety consultation and communication.
• Stay up-to-date with requirements and industry best practices to ensure compliance with relevant regulations impacting your department/team.
• Additional duties as required

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

• Increase the speed to resolution and turn around times of escalations
• Monitor individual performance and output
• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

We are seeking a dedicated Resident Manager to oversee all aspects of Village Services within our client contract. This role ensures the highest quality of work across all village services, meets budget constraints, and fulfills all contractual obligations and Key Performance Indicators. The Resident Manager will manage Heads of Department for services such as Accommodation and Food & Beverage, ensuring seamless operations and client satisfaction.

Key Responsibilities:

• Review performance with clients and management
• Communicate operational goals, OHS, and business developments
• Implement procedures to improve customer satisfaction
• Collect and review user satisfaction data
• Lead incident investigations and audits
• Report to Head Office with site summaries and operational reports
• Provide technical troubleshooting and support
• Ensure equipment meets specifications
• Manage staffing and workplace inspections
• Deliver on-site training and promote diversity
• Manage employee engagement surveys
• Implement cost minimization measures
• Oversee cash transactions and perform financial analysis
• Conduct OHS Toolbox Talks and monitor material consumption
• Develop new environmental, safety, and training programs
• Foster strong staff relationships and ensure compliance with HSEQ plans
• Assist with injury management and ensure service agreement compliance
• Maintain high standards in kitchen and cleaning processes
• Ensure staff training and address issues promptly
• Conduct business reviews and plan future events

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals.

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs.