Total 8 help desk specialist job vacancies in Others category in bowen hills queensland

The Internal Communications Specialist at GYG will play a key role in helping to keep our stakeholders – including our crew, franchisees, and Hola Central staff well informed and connected. This role will assist in implementing our communications strategy, ensuring that the right information reaches the right people at the right time. They will collaborate with various departments to facilitate effective and meaningful communication throughout GYG.

This role is perfect for someone eager to contribute to building and optimising communications.

What you can expect in the role:

• Assist in drafting, editing, and proofreading internal communications such as newsletters, announcements and updates.
• Collaborate with operations team to ensure all communications are clear, actionable, and aligned with organisational goals.
• Manage and regularly update content on internal communication platforms.
• Ensure all communications are clear, engaging, and distributed through appropriate channels.
• Coordinate with teams to ensure effective communication across functions.
• Compile reports on the effectiveness of communication strategies, identify gaps, and recommend improvements.
• Ensure all internal communication materials adhere to company brandings, tone of voice and style guidelines.
• Provide project support to internal communications team.
• Assist in the development and communication of internal processes, procedures, and guidelines to ensure operational efficiency and support a seamless guest experience.

You will enjoy this role if you have:

• Experience in communications, public relations or a related field.
• Basic knowledge of internal communication best practice.
• Experience or familiarity with internal communication tools and platforms is a plus.
• Some experience or familiarity with graphic design software (e.g canva, adobe, creative suite).
• Strong written and verbal communication skills, with an ability to draft clear and engaging content.

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Flexible work environment - 1 day WFH p/week
• Up to 5 weeks annual leave as part of 'Love Ya Leave' policy
• Phone Allowance - up to $100 p/month
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Annual bonus scheme
• Generous long term incentive scheme
• Paid parental leave
• GYG gift voucher

Ready to join the team? Apply now to start the conversation

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

Position:  Senior Cloud Platform Specialist

Datacom Location:  Melbourne, Perth, Brisbane and Canberra

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (Your Why)

The Senior Cloud Platform Specialist is primarily responsible for the management of the Datacom Cloud with a relentless focus on continuous improvement of cloud operations and associated delivery leveraging agile methodologies. The role will deliver a professional technical engineer with responsibilities across a broad range of technologies. They maintain knowledge of the technologies deployed as well as up to date professional certifications to ensure the delivery of an exceptional service.

Our offices are based in Melbourne, Perth, Brisbane and Canberra and we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

** Please note that to be successful in this role you will need to be an Australian Citizen to be eligible for Baseline/ NV1 Security Clearance **

What You’ll Do

As the Senior Cloud Platform Specialist you will be focused on:

• The support of the various technologies that are deployed to deliver the Datacom Cloud. These technologies cover compute, storage, data protection, networking and automation
• Collaborate with stakeholders across Datacom to produce a single cloud vision and value proposition
• Demonstrating proactive ownership of identified issues as well as effective communication for suggested resolution efforts
• Proactive engagement with customers to ensure their requirements are continually being met with positive outcomes
• Compliance with all Datacom Cloud Operational and Information Security Management policies, procedures and processes to ensure an exceptional level of quality
• Maintaining awareness and knowledge of current market and industry developments and providing suitable interpretation to Management and relevant staff within the organisation
• Proactive support and management of the Datacom Cloud platform devices and applications
• Participation in 24x7 on-call support roster

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What You’ll Bring

• High-level knowledge of the various technologies underpinning the Datacom Private Cloud
• Experience working in a multi-tenanted Cloud environment
• Experience in networking. Cisco switching and routing. SDN, ACI and VMware NSX-T
• Practical experience working with Virtualised environments running on VMware, Hyper-V or other hypervisors – VMWare experience is a must have
• Practical experience working with Enterprise Storage platforms (EMC preferred), fibre channel switching infrastructure (Cisco preferred) and associated Management platforms
• Practical experience working with Enterprise Backup Management Platforms such as NetBackup (Preferred), Veeam or TSM
• Experience with automation languages, practices and toolsets

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Be uniquely you, come as you are 
• Bring your insights and analytics experience to support our Merchandise category teams.

As the Category Insights Specialist, build understanding of customer behaviour and needs across Endeavour Group (particularly Merchandising/Buying) through the analysis of data, identification of actionable insights and development of strategy that delivers improved customer experiences and sustainable category growth.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Ensure the customer is at the centre of decision making within Endeavour Group through the provision of compelling data-led insights.
• Collaborate with senior leaders in merchandise and marketing to address customer challenges and stay ahead in the evolving Liquor retail landscape and co-develop category strategy.
• Provide strategic recommendations to stakeholders on optimising customer experience and driving innovation within the Liquor category across range, experience, innovation and other category based initiatives.
• Use data to explain business performance, identify challenges and opportunities and provide recommendations to drive growth.
• Contribute to Monthly and Quarterly Reporting.
• Work with teams outside of Merchandising (e.g. Format Development, EDX, Customer Insights, BWS and Dan Murphy’s, etc) to deliver insights that inform business processes and deliver consistency of insight across the business. (e.g. retail brand reporting, new store insights, trade planning, etc.)
• Understand the impact of macro trends on customer behaviour and predict customer trends in drinks.
• Foster a culture of continual improvement within a high performance team.

• This is just the start, so dream big! 
• Flexible location - hybrid/remote working arrangement available. 
• This is an initial 16 hour a week role, across Saturdays and Sundays, requires availability for weekend work.

RISE is the newly created Reporting and Incident Support @ Endeavour (RISE) team that will provide essential support in managing incidents effectively and ensuring accurate reporting.

As a RISE Incident Reporting Specialist you will assist in the collection and documentation of incident data, conducting detailed analysis to identify trends and patterns in incident reports.

Overall, the role aims to facilitate the smooth operation of the RISE Team, ensuring that incidents are managed efficiently and effectively, and that accurate reporting is maintained to support organisational decision-making and improvement efforts.

Sounds good? Read on.

Here’s a snapshot of the RISE Incident Reporting Specialist responsibilities: 

• Assist in the collection and meticulous documentation of incident data, ensuring accuracy and completeness.
• Conduct detailed analysis to identify trends and patterns in incident reports.
• Collaborate with stakeholders to ensure timely and accurate reporting of incidents.
• Develop and maintain playbook templates and tools to streamline processes.
• Provide support during incident response activities, including communication and coordination efforts.
• Contribute to the continuous improvement of incident management processes and procedures. 
• Provide support as a backup resource for compliance team members, assisting with tasks such as self-exclusion, licensee exclusion, dry zone regulations, and perform mystery shop reporting across all brands.

• Love what you do and leave your mark!
• A great opportunity within our commercial team supporting numerous brands
• A supportive, collaborative team environment

The Category Insights Specialist requires a unique skillset to understand customer behaviour and support our Merchandise/Buying teams through the analysis of data, identifying actionable insights and develop category strategy's that deliver improved customer experiences and sustainable growth for the category.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Using data you'll explain business performance, identify challenges and opportunities and provide recommendations to drive growth.
• Ensure the customer is at the centre of decision making within Endeavour Group through the provision of compelling data-led insights.
• Research customer behaviours using data sources and provide the business with a deeper understanding of customer needs.
• Provide recommendations and guidance to stakeholders on how to best meet customer needs via range, experience, innovation and other category-based initiatives.
• Work with numerous cross-functional teams to deliver insights that inform business processes and deliver consistency of insight across the business.
• Identify cross-category trend leadership opportunities and create business cases for major product innovation initiatives.

About Beam:

Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better rides and make cities flow better for everyone.

Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific. We have established operations in Australia, New Zealand, South Korea, Thailand, Malaysia, Turkey, Japan and Indonesia.

Beam is the largest shared micromobility operator in Australia & New Zealand, with e-scooter and e-bike operations across more than 30 cities including most state and territory capitals.

Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

What we are looking for

We are looking for an Operations Specialist to support our local team and supervise on-the-ground operations. You'll be someone who is willing and able to get hands-on in order to get the job done and grow the business.

What you'll do

●      Drive forward Beam’s operations across multiple operational verticals, including charging infrastructure, fleet management, and warehouse / supply chain management

●      Support Warehouse Operations:

○      Repair vehicles as required and coordinate the workshop priorities

○      Oversee a smooth inflow/outflow process of vehicles from the workshop to the street, so that we can maximise the number of vehicles available to be ridden

○      Ensure that battery charging is conducted in a way that adequately services rider demand

○      Manage inventory in your location ensuring its accurate and up to date

○       Ensure all warehouse safety procedures are followed

●      Support Fleet Operations:

○       Marshal vehicles as required and coordinate marshaling priorities

○       Respond promptly to resolve any vehicle-related complaints received from the council or community

○       Ensure all on-road safety procedures are followed

●      Coordinate and supervise the team of Scooter Marshals and Fleet Techs who support the operations

●      Review key operational metrics and manage a tight ship

●      Innovate constantly on existing processes and products

●      Support City Leads in other ways as required, including running or coordinating Beam’s in-person safety initiatives and providing customer service support

●      Proactive and hands-on attitude - you’ll be doing physical work as required (e.g. driving the van and doing vehicle repairs in the warehouse). Previous mechanic/warehouse experience is viewed favorably

●      Self-starter - you’ll get broad exposure to all aspects of the business so this is a great position to fast track your start-up career

●      Experience with people management and training

●      Passion for solving problems and delivering a great customer experience

●      Familiar with Office or Google Suite of applications (Sheets, Slides etc)

●      Strong written and verbal communication skills

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.
  

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us if you change your mind at any time in relation to the consent you have provided.

Hello and Kia Ora!

Start your game…
At Entain Australia and New Zealand as we're expanding our Personalisation journey and seeking a passionate problem solver, to play a pivotal role in our strategy for Ladbrokes & Neds. As the Personalisation Lead reporting to the Marketing Automation and Personalisation Manager, you'll manage key projects, delivering customer-focused solutions across the entire customer experience.

While experience in Personalisation is advantageous, we recognize it's a relatively new field. If you have a background in Product Management, Direct Marketing, Digital Project Management, or any role where you've acquired relevant, transferable skills, we encourage you to apply. Ultimately, we are seeking an individual with a customer-centric mindset, passionate about contributing to the strategic implementation of initiatives across all customer touchpoints.

Where and how you can work
This role is in Brisbane, Australia, (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day...

• Lead the development and management of an integrated, responsive, and scalable personalisation initiative to ensure we are delivering relevant communications across digital touchpoints.
• Develop plans to test new functionality and identify opportunities to leverage capabilities to meet the unique needs of our audiences.
• Identify and document opportunities, which should include a business case, a path to growth, an execution plan, and stakeholder buy-in.
• Work with the Insights & Analytics team to continually identify customer-focused, data-led opportunities.
• Present data-driven findings clearly and concisely to a variety of audiences, including senior management.
  Work with business stakeholders on the creation of new personalisation capabilities and features to be developed and tested through iterative frameworks, including product ideation & delivery, machine learning & artificial intelligence-driven segmentation and omnichannel message & offer delivery.

What you’ll bring…

• Highly personable and collaborative - you will be responsible for leading, influencing and engaging senior team members across the wider business.
• Highly organised and experienced in managing large-scale projects.
• A genuine passion for delivering the best customer experience possible.
• An ability to communicate across a wide range of topics. You pride yourself on your ability to hold your own in both technical and non-technical conversations.
• Ensures high quality of work, and relevance of the strategic and operational recommendations. You're not afraid to challenge the work in progress and the results and reorientate the approach and solution as needed.
• A keen interest in sport & racing (or at least, the data associated with it!)

Entain Lifestyle

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.