Total 6,059 customer service manager job vacancies in Others category in Australia

How about the chance to work for one of the world’s most recognizable brands. A company that provides the support and training to help you realize your ambitions on all fronts: Professionally, personally, financially. To grow by tapping into a network that spans across the globe. If that sounds compelling to you, then we’d love to hear from you.

YOU.

You understand that service isn’t just a transaction. It’s about making a connection. You don’t lead by rules, you lead by example. You have high expectations and consistently raise the bar for not only yourself, but also your team. When confronted with a situation you’re able to assess and problem solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.

YOUR OPPORTUNITY.

Instilling a sense of pride within your co-workers.

• Inspiring a team and to create a culture that helps deliver the world’s best QSR experience.
• Participating in local events that positively impact your community
• Upholding our renowned cleanliness methodology.
• Building sales and profits, which in turn build your value, professionally and financially.

Key Tasks and Responsibilities
- Coach and empower your crew to deliver on exceptional results
- Take accountability and responsibility for critical food safety and sanitation standards and ensuring they are maintained at all times
- Engage with the customer to identify areas of strength and opportunity and make recommendations for improvement
- Identify the changing needs of the customer and leads innovative results to improve the business
- Supervise and verify correct crew procedures especially in the areas of service and quality
- Comply with restaurant safety standards and action plans
- Ongoing monitor all areas of the restaurant to provide coaching and development to crew and ensure the shift is running smoothly and at the acceptable standards
- Proactively self-develop to maintain a high standard of knowledge in all policies and procedures and be an operational expert
- Role model procedures and codes of conduct at all times
- Cooperatively and collaboratively works with the team to achieve overall objectives within the restaurant
- Actively seek to understand restaurant targets and monitor progress 
- Allocate targets and responsibilities to the crew every shift and monitor progress and re-direct focus as required
- Support the Management team by leading the strategy and business plan to achieve success

Full Time and Part Time positions available

NRMA Ocean Beach Holiday Resort, will become your new home-away-from-home, nestled between the bush and the absolute beachfront.  Ocean Beach Holiday Resort is located just 90 minutes North of Sydney but is a world away, on the picturesque Central Coast at Umina Beach.

Our extensive Resort offers a large range of camp/caravan sites and diverse accommodation options, from beachfront townhouses, to safari tents and our stylish glamtainers!  Nestled right on the beach we offer a multitude of facilities for the young and young at heart; resort style pools, a splash park, year rounds kids club including the Bear Grylls Survival Academy, tennis and an onsite café.  This is a pet friendly park.

What you will do:

Reporting to the Regional Director Operations, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident and absolute 'all round' resort leader, as this varied role will see you, build and maintain successful relationships and continue driving a positive culture amongst the team to enhance guests and key stakeholder relationships.  You will provide a versatile approach in leadership and support and in all areas of park operations, from group bookings, to daily strategic and operational leadership.

What You’ll do

• Oversee and take accountability for the smooth running of the Resorts day to day operations
• Ensure an amazing, guest experience, immaculate product and continue to drive the customer journey
• Maintain appropriate levels of employees in all areas of the Resorts operations and ensure the Resort is structured effectively in order to exceed guest service
• Oversee asset management focusing on the protection and preventive maintenance of key assets and buildings
• Manage financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establish, monitor and manage key business performance indicators
• Monitor and maintain a high standard of safety of all guests, visitors and employees
• Manage and develop employees of all levels

What you will bring:

• Previously managed or held an extensive senior role in a holiday park, resort, hotel, or similar tourism related role
• Proven experience in leading successful teams through building and maintaining a positive culture
• Previous engagement with first nations communities and stakeholders 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential
• Previous oversight in managing properties with food concepts, or events will be highly regarded
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational leadership team who are hands on, confident and have a passion for delivering outstanding guest relations
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability
• You walk the talk and can communicate to and manage teams at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations people, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

The 9Optimum Performance Campaign Manager is a crucial role within the Operations Team, providing the foundation for programmatic success for our clients. You are responsible for all aspects of performance campaign implementation, monitoring pacing and campaign reporting.

You will work closely with your Team Lead to produce best-in-class solutions, offer unparalleled service, and deliver against targets. In addition, you will be highly analytic and have acute attention to details enabling you to analyse campaign trends and use audience and insights to formulate strategic recommendations future briefs.

Finally, the 9Optimum Performance Campaign Manager drives assurances in maintaining Brand Safety initiatives by monitoring Third Party partners and internal site lists.

Responsibilities will include, but not limited to:

• Manage a portfolio of clients, taking responsibility for implementation, troubleshooting and optimisation strategies to help improve campaign pacing and performance
• Provide campaign reporting in a timely and accurate manner
• Consistently achieve desired outcomes for clients across all programmatic products, demonstrating proactivity to find solutions to challenges as they arise
• Use new and innovative capabilities (both internal and 3rd party) to improve operational efficiency and reduce non-value add work
• Ensure 100% accuracy within all systems when managing financial information including, but not limited to, reporting, Booking tools, reconciliations, and forecasts
• Run weekly WIP meetings with key stakeholders to ensure all campaigns are hitting their delivery and performance goals
• Deliver campaigns across the Nine network, as well as trade competitively across premium third-party inventory, ensuring the management of margin
• Create and implement pixels to effectively track user behaviour
• Deliver campaigns across the Nine network, as well as trade competitively across premium third-party inventory, ensuring the management of margin

Trinny London is coming to Brisbane!!!!

About our client:

We are proud to be working with our client partner, Trinny London! Portable, stackable, and perfect for application on the go, the entirely cream-based makeup range uses only the highest quality ingredients and pigments, challenging people all over the world to rethink their routines.

Trinny London has generated millions of sales by developing accessible and innovative products, acquired hundreds of thousands of supporters and customers all over the world, and more importantly, built a talented and motivated team to support fantastic growth.

The Role:

We are looking for a Full-time Manager for our kiosk in Westfield Chermside.  

Tasks and Responsibilities:

• Supporting the Business Manager in achieving all business objectives and targets relevant to counter retail
• Assisting the Business Manager in conducting monthly reviews to communicate objectives, set goals and measure progress in addition to daily feedback and monthly team meetings
• Motivating and driving your team to achieve performance targets
• Proactively manage poor performance, addressing attendance or conduct issues in line with business expectations, utilising the appropriate procedures and support
• Working closely with the Business Manager and the training team to ensure team members can accurately carry out all aspects of their roles and have up-to-date product knowledge to deliver exceptional customer experiences
• Assisting in executing visual displays, merchandising, inventory stocktake, ringing sales, identifying potential loss prevention issues, following safety and emergency procedures, and other tasks as required

Requirements

• Qualified Makeup Artist or relevant experience
• Experience in a managing a retail team in luxury beauty
• Excellent leadership and communication skills
• Excellent teamwork skills, the ability to collaborate and inspire
• Willingness to put in necessary work that is required to fulfil all the needs of the business
• Ability to operate in a fast-paced environment and to adapt

Benefits

• Competitive total salary package between $70,000 - $75,000
• Company discount for yourself, friends, and family
• The chance to work with a market leader in the luxury beauty sector
• Great company culture that supports equal opportunities and provides development opportunities

If this sounds like you then APPLY NOW!!

The role is responsible for leading a team that delivers end-to-end remediations as a result of risk related incidents along with supporting
projects across the business as a result of remediation incidents.

You will work closely with key stakeholders to ensure remediation
incidents are progressing with appropriate input and oversight. You will ensure that remediations are managed in a timely manner aligning
with TAL’s Customer philosophies within the risk management framework and Enterprise Remediation Guiding Principles.

In this role you will: 

• Ensuring delivery of remediation incidents in line with TAL’s Enterprise Remediation Guiding principles and risk framework.
• Defining roadmap of Remediation activities in consultation with impacted teams and stakeholders which requires effective prioritisation, resourcing requirements and understanding of customer impact.
• Building strong relationships with leaders across the business to ensure that support can be provided when required.
• Developing and leading Remediation direct reports.
• Ensuring root cause analysis of incidents is completed effectively and appropriate strategic and tactical solutions are implemented with key stakeholders.
• Working with Line 1 Risk team to ensure adequate visibility of all items identified requiring remediation and due dates for any assigned actions met.

Trinny London is coming to Brisbane!!

About our client

We are proud to be working with our client partner, Trinny London! Portable, stackable, and perfect for application on the go, the entirely cream-based makeup range uses only the highest quality ingredients and pigments, challenging people all over the world to rethink their routines.

Trinny London has generated millions of sales by developing accessible and innovative products, acquired hundreds of thousands of supporters and customers all over the world, and more importantly, built a talented and motivated team to support fantastic growth.

About you

We are looking for Full-time Assistant Kiosk Manager to join the team at Westfield Chermside. 

The role

• Support the Store Manager in achieving all business objectives and targets relevant to counter retail
• Assisting the Store Manager in conducting monthly reviews to communicate objectives, set goals and measure progress in addition to daily feedback and monthly team meetings
• Motivate and drive your team to achieve performance targets
• Proactively manage poor performance, addressing attendance or conduct issues in line with business expectations, utilising the appropriate procedures and support
• Assist in executing visual displays, merchandising, inventory stocktake, ringing sales, identifying potential loss prevention issues, following safety and emergency procedures, and other tasks as required

Requirements

• Qualified Makeup Artist or relevant experience
• Excellent customer service, communication, and organisation skills
• Experience in managing a retail team
• Excellent teamwork skills, the ability to collaborate and inspire 
• Ability to multi-task and build relationships
• Open flexibility to work during peak times including evenings, weekends, and holidays.

Benefits

• An attractive total salary package (including superannuation) between $65,000-$70,000 is on offer.
• Company discounts for yourself, friends, and family
• The chance to work with a market leader in the luxury beauty sector
• Great company culture that supports equal opportunities and provides development opportunities.

APPLY NOW!

• Do it differently and leave your mark! 
• Join an authentic culture and inspire our awesome Australia wide BWS team
• 7 Month Parental Leave cover

The Internal Communications Manager will will be responsible for developing and implementing communication strategies that engage, motivate and inform the BWS team to support the overall business strategy. This role is central to fostering a positive culture, and promoting a sense of community and connection amongst our team! 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Developing and executing comprehensive internal communication strategies that aligns with the BWS overall business objectives.
• Working closely with the Leadership Team to deliver clear, purposeful messages to team members both in stores, and support roles.
• Lead the delivery of clear, concise and purposeful communications through targeted mediums that support our team's understanding of the business strategy and connect to our brand.
• Plan and deliver key annual activations including Strategy Roadshows and events that connect our teams across the business to the BWS and Endeavour Group strategies. 
• Develop cohesive communications plans and work with the business teams for key events, change initiatives, product launches and other projects
• Help our team in stores to understand business objectives and how they contribute to our overall results.
• Lead and develop a Communications Specialist. 
• Monitor and evaluate the impact of internal communications, making recommendations and improvements to enhance the effectiveness of all communications.