Total 1,193 Information Technology job vacancies in sydney east metro locations

We are looking for a Technology Risk Manager to join our dynamic technology Risk team and to, champion our risk uplift and support the business.

What is this role about?

The Manager, Technology Risk is responsible for embedding technology risk management frameworks (including cross-divisional monitoring) and day-to-day risk management across Cuscal and within the Technology (ETS) function. 

The role is essential for ensuring technology risks are effectively identified, assessed, managed and monitored within ETS but also across Cuscal.  

Here’s more of what you’ll work on:

• Develop and Enhance Risk Frameworks: Contribute to the creation and continuous improvement of Cuscal-wide technology risk frameworks, policies, and procedures. 
• Embed Risk Practices: Work collaboratively with product domains and corporate functions to embed technology risk management practices into everyday activities, embed controls, and monitor/report on issues.  
• Risk Reporting & Analytics: Prepare and present regular risk reports to senior management and the board, highlighting key risk areas and recommendations. 
• Focus on AI and Emerging Technologies: Stay informed about the latest developments in AI and other emerging technologies to proactively identify potential risks. Support Cuscal teams in rapidly adopting new technologies in a safe and controlled manner.  
• Controls Automation: Drive initiatives to automate technology risk & controls monitoring processes using advanced tools and technologies. 
• Innovation Advocacy: Promote a culture of innovation in risk management practices, encouraging the adoption of new approaches and technologies. 

We are looking for a Software Engineer to join our Connect division. The Symbio Connect division works with the world’s leading software platforms and communication providers, with customers including Google, Microsoft, and Cisco.

Reporting to the Lead Software Engineer, this role is responsible for designing, maintaining, and supporting our next generation platforms.  This is a full stack, hands-on role that will be developing new features for our customers which meet the needs of our business. Your role will involve building with best practices and resiliency in mind, adhering to agile processes and dealing with business and technology stakeholders.

There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms.

What you'll do as a Software Engineer:

• Solution, develop, deploy and support well architected code in our microservice based rating platform
• Ensure code is adequately tested
• Ensure appropriate consideration is given to testing, security, stability, reliability, and monitoring of code
• Drive technical decisions and directions within the team and across platforms
• Own end to end delivery of teams products/platforms
• Work in a team environment; collaborate with internal stakeholders and customers
• Invest time in learning new technologies

What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

Whiskey & Wealth Club

Salary: $73,150 + Super

Job Type: Full-time

Location: Sydney, Australia

The successful candidate's duties and responsibilities will include, but are not limited to:

• Build and promote strong, long-lasting customer relationships by partnering
• with them and understanding their needs
• Identify emerging markets and market shifts while being fully aware of new
• products and competition status
• Be role model to account executives and help new account executives ease in to
• the team
• Compile prospective client businesses using directories and other sources
• Demonstrate strong whiskey knowledge to present to prospect clients in a
• professional manner
• Compliant with FCA regulations
• Work with different teams within the business to identify new opportunities to
• develop sales pitches
• Understand and demonstrate the art of whiskey tasting and showcase to clients

Key skills and competencies:

• Relevant BSC degree (other qualifications may require additional experience
• referred to below)
• At least 1 year previous experience as a sales representative
• At least 5 years previous experience as a sales representative if the candidate
• holds qualifications not deemed as relevant
• Demonstrated ability to communicate, present and influence credibly and
• effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise

We are currently looking for an experienced Senior Project Manager to join our Experian Software Solutions team.

What you'll need to bring to the role & Experian

• Experience in program/project planning/PMO processes
• 5+ years of experience with project delivery in large and complex organisations with extensive Project Management experience, including knowledge of managing major, cross divisional projects
• 5+ years of experience managing multiple stakeholder groups ranging from senior business and technology stakeholders to product owners / delivery leads

Work that matters - What you'll be doing- Reporting to the Program Director

• Leading Experian Software Solutions Projects to deliver real change for clients

o Delivering and managing large Software Solutions programs/projects in line with Experian the project management methodology

o Day to day management of projects to ensure milestones and key indicators are met; managing project risks and issues, identifying solutions to meet productivity, quality and customer goals

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

What you get to do in this role

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the ServiceNow Platform. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.   As part of this team, you will be expected to learn our product suite as it continues to grow so you can best understand and support how our customers make use of our platform.

Specifically, the Technical Support Engineer will be involved in 

• Customer Advocate providing support to users/administrators of our platform.
• Contributing to the growth of best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
• Managing customers' expectations and experience in a way that results in high customer satisfaction.
• Maintaining technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Suggesting and implementing improvements to internal processes and work on technical and non-technical projects.
• Communicating with customers and our teams through case, phone and other digital methods.
• Creating knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintaining impeccable case hygiene and customer related files and records.
• Handling incoming phone calls for existing and new customer issues.

Who You’ll Work With

Working in Engineering Productivity (EngProd), you will collaborate and work with other engineers to design, build, scale, and operate the systems that the rest of Arista’s development teams use. The EngProd team uses industry-standard systems like Ansible, Jenkins, Kubernetes, Grafana, Spinnaker, MySQL, ElasticSearch, Google Cloud, and Varnish and also internal systems that we’ve built from the ground-up to automate CI/CD, testing, analysis, and visualization. We believe observability is one of the cornerstones of a stable system, and endeavor to make sure we can monitor and visualize all aspects of our tooling and infrastructure.

Arista Software Engineering roles demand a strong and broad software engineering background. While the primary focus area for this role is EngProd, the role will not be limited to any single aspect of software development at Arista. It will cover all aspects of software development spanning the addition of new features, debugging problems and fine tuning code for scalability and performance. You will own your projects from definition to deployment and customer interactions, and you will be responsible for the quality of everything you deliver. 

Arista Software Engineering prides itself on a supportive and growth oriented culture. Over time, as your interests change, coupled with evolving business needs you will have the opportunity to switch from EngProd to other areas, if you like.

What You'll Do

• Building, integrating and maintaining tools and infrastructure facilitating internal development and testing.
• Improve maintainability of build system
• Evaluate new tools
• Improve speed of information back to the development team within the build systems and processes
• Troubleshoot and resolve systems and network issues.
• Adherence to infrastructure-as-code principles.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Participate in the design and implementation of new systems and infrastructure projects.