Total 718 Information Technology job vacancies in east melbourne

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Meets commitments and provides excellent customer service at all times with internal and external clients.
• Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensures issues resulting in customer outage is escalated appropriately through TSG management.
• Assists application groups with design development that meet current and future business requirements:
• Participates in logical design process of strategic projects and responsible for the physical design/implementation.
• Provides specific direction on infrastructure design to support applications.
• Participates as a member of development support team on projects.
• Follows and meets project timelines and deadlines.
• Provides maintenance of physical database:
• Creates physical database objectives following established standards and processes employed by database team.
• Enforces database standards and follows up on inconsistencies.
• Performs routine reviews of databases and systems to ensure acceptable levels of performance.
• Reports problem performance areas and recommendations for improvement.
• Follows up on recommendations and actively pushes for implementation as appropriate.
• Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.
• Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.
• Provides 24/7 support of production database environments.
• As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.
• Implements backup/recovery procedures to protect integrity of data in database environment.
• Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.
• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• 2 to 5 years of experience in Oracle database administration and Shell Scripting is a must
• Working knowledge of at least one database management system in PostreSQL, MongoDB or MYSQL or a proven ability to learn new technologies and use that knowledge effectively.
• Hands-on experience or knowledge in Exadata, OEM, Dataguard and patching will be ideal
• Basic knowledge of operating systems and systems administration concepts
• Personal commitment to stay current with latest technology concepts
• Good problem solving, analytical and critical thinking skills

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required