Total 1,178 Information Technology job vacancies in VIC - Melbourne - Bayside & Peninsula Suburbs

As a member of the global Network Operations team, you will manage, monitor, and control one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels. Your responsibilities will include managing network traffic and performing critical network operations to maintain seamless connectivity.

Responsibilities: In this Technical Assurance role, you will provide 12/7 follow-the-sun support, proactively maintaining network performance by monitoring and managing network elements. You’ll utilize network management and incident ticket systems to address service assurance incidents, ensuring service levels are consistently met. Key duties include responding to Quality of Service breaches through alarms or customer tickets, adjusting call routing to cost-effective alternatives, and collaborating with vendors and carriers to restore performance to benchmark standards.

This role also involves engaging and communicating effectively with Symbio’s Domestic, International, and Southeast Asia customers, as well as working closely with third-party suppliers and carriers.

Impact of this Role: As the key contact for incident and outage management, you will uphold the Symbio brand reputation by handling incidents from start to finish in line with ITIL best practices and service level agreements. Your work will play a vital role in delivering an exceptional customer experience, acting as a single point of support to minimize service downtime.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Meets commitments and provides excellent customer service at all times with internal and external clients.
• Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensures issues resulting in customer outage is escalated appropriately through TSG management.
• Assists application groups with design development that meet current and future business requirements:
• Participates in logical design process of strategic projects and responsible for the physical design/implementation.
• Provides specific direction on infrastructure design to support applications.
• Participates as a member of development support team on projects.
• Follows and meets project timelines and deadlines.
• Provides maintenance of physical database:
• Creates physical database objectives following established standards and processes employed by database team.
• Enforces database standards and follows up on inconsistencies.
• Performs routine reviews of databases and systems to ensure acceptable levels of performance.
• Reports problem performance areas and recommendations for improvement.
• Follows up on recommendations and actively pushes for implementation as appropriate.
• Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.
• Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.
• Provides 24/7 support of production database environments.
• As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.
• Implements backup/recovery procedures to protect integrity of data in database environment.
• Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.
• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• 2 to 5 years of experience in Oracle database administration and Shell Scripting is a must
• Working knowledge of at least one database management system in PostreSQL, MongoDB or MYSQL or a proven ability to learn new technologies and use that knowledge effectively.
• Hands-on experience or knowledge in Exadata, OEM, Dataguard and patching will be ideal
• Basic knowledge of operating systems and systems administration concepts
• Personal commitment to stay current with latest technology concepts
• Good problem solving, analytical and critical thinking skills

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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