Total 2,018 Information Technology job vacancies in Sydney/Melbourne, New South Wales

As a Technical Consultant, you will be the primary point of contact for customers and internal team members. The role will require a strong technical ability as well as strong client facing skills. Some projects will require you to lead standard solution implementations, managing what has been planned, as well as handling issues, changes, and identifying and mitigating risks for successful project implementations.

You will lead the documentation of program scope and requirements, and work alongside a project manager to development a project plan and timeline for the program. Throughout the implementation you establish and manage customer and internal expectations and coordinate project activities and resources to deliver customer programs on time and in-scope. You will also be responsible for the technical design, solution development, and postimplementation consulting and administration of solutions and programs on the Forsta platforms.

When necessary, you will work with the Solution Architects and Product Management teams for solutions that require development of custom components.

You’ll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users,  and conducting platform training sessions.

This role will require and challenge you to:

• Collaborate with customer and internal team to collect and document the program requirements.
• Assist in the development of the project plan and schedule; may work under the guidance of senior team members.
• Provide project governance; control the project plan and manage the change request process.
• Identify project risks and develop mitigation plans; may work under the guidance of senior team members.
• Lead collaboration efforts to resolve program issues as they arise
• Maintain up to date project documentation.
• Act as the technical point of contact with the customer and other Forsta project team members.
• Develop technical specifications.
• Lead the development and deployment process working with the program management team.
• Adhere to Forsta and customer’s processes in place for project governance and delivery.
• Work with clients to integrate Forsta technologies into their business applications.
• Manage and conduct solutions QA.
• Assist with client UAT.
• Describe solutions to clients on how to integrate Forsta into their business.
• Provide Forsta platform training and knowledge transfer.
• Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.
• Report to Director or Senior Director, Technical Delivery.
• For project development activities report to the assigned Program/Project Manager.
• Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you.
• Travel approximately 20% of the time.

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role:

As a Senior Systems Support Analyst you will provide support for assigned production-related systems for major banking and payments clients. This role could be based in Sydney or Melbourne and will see you working within the local Application Support Group and collaborating with global colleagues you will also:

• Provide on-call support for HP Non-Stop Systems and proprietary applications

• Develop and execute scripts and test plans

• Conduct software analysis related to debugging, resolving issues and modifications

• Liaise with internal clients, vendors and global colleagues to resolve issues and deliver results

• Providing rostered on-call 24/7 support to clients (around 1 week per month)

What You Will Need:

• HP Non Stop systems experience is essential for this role

• Previous experience in a Systems Support role with sound experience in programming languages and application development methodologies

• Ability to understand in-house applications

• Knowledge and experience with primary database engines with demonstrated ability to write complex queries for data validation and troubleshooting

• Experience with a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

Bonus if You Have:

• Experience in the banking or Financial Services sector

What We Offer You:

At FIS, you have the opportunity to make your mark in the Fintech industry and work with industry leaders. Our benefits include:

• Flexible, hybrid work model

• Diverse and collaborative atmosphere with personal and professional development opportunities

• Great remuneration package with medical insurance and employee share scheme

#LI-TC

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

What we’re all about. 

We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa – together. Our business is data, but our culture is collective. We’re about growth – but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn’t stop us from collaborating. We’re connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

At Q, we’re looking for people who share that vision. People like you. 

The opportunity. 

What you’ll be doing.

• Advising on the power of data, you’ll understand the power of the customer's data and how the Quantexa solution can drive insights and actions from it.
• You will understand key deployment options and decisions and steer customers and internal teams to deliver the right solution for the problem
• You'll advise the customer on the direction of the Quantexa platform and how it can enable sustained and added business value.
• You’ll work closely with sales and the customer to define the future-looking roadmap and vision for decision intelligence.
• You will work closely with product and delivery at Quantexa to ensure adherence to Blueprints, expected value realisation through project and proving stages, scoping and setting up projects for success
• You will make sure that the Quantexa platform is adopted operationally.
• You will drive and own governance and relationships through strong quarterly business reviews.
• You will ensure customers renew their relationship with Quantexa.

What you’ll bring. 

• Customer Focus: Your dedication to understanding customer needs is paramount. You consistently align with the core problems at hand, ensuring you grasp both the broader picture and the intricate details. You communicate effectively with senior level business and technology customers and convey confidence in sharing your perspectives.  You are adept at helping customers define a strategic roadmap that enables them to realize the value of their Quantexa products.

• Technology Expertise: You will understand data or specialise in one of our solution domains, including data management, financial crime, risk management, fraud detection or customer intelligence. You have platform implementation experience and understand the challenges faced by customers.
• Relationship Management: You have experience working with clients and an aptitude for fostering and nurturing professional relationships. Customers should feel assured of your dedication, viewing you as their primary point of contact and trusted advisor
• Consultative Approach: With an analytical mindset, you evaluate challenges from various perspectives. Collaborative in nature, you work alongside customers and internal teams to delineate and implement the most effective solutions. You have experience in a consulting role and are comfortable working with internal teams and customers to bring value.   
• You’ll be a team player internally across Quantexa teams and externally, building strong relationships is core as we are better as a team. 

Minimum Qualifications.

• Significant experience in a Client Partner role or similar consulting services or sales experience.
• Enterprise software/services selling and implementation/delivery skills.
• Demonstrated credible product, technology or industry expertise within your assigned industry segment.
• Ability to develop and maintain relationships at the executive level.
• Ability to travel as needed.

Our perks and quirks

What makes you Q will help you to realise your full potential, flourish and enjoy what you do, while being recognised and rewarded with our broad range of benefits.

We offer

• Competitive salary