Total 234 Information Technology job vacancies in Mile End South

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

THE ROLE

Exciting career opportunity for a technically strong Level 1 / Level 1.5 Service Desk Engineer looking to take the next step in their career as a IT Technical Support Lead to train and develop our growing team. To be successful in this role you will be someone who is passionate about delivering exceptional support to our customers whilst overseeing the day-to-day operations of our high-performing L1 Support Team. You will be an autonomous operator who takes pride in delighting our customers with your quality service, but who also inspires and can lead a team by example to a shared goal. You will oversee the day-to-day operations for the team including ticket management, technical escalations, advising on client processes & procedures and direction for the team as needed. The role will start as a full-time in-office position and after 3 months, can take one work day from home.

KEY RESPONSIBILITIES

1. Support Excellence

• Ensure customer Service Level Agreements (SLA) are met.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in completing technical work, resolving incidents and reducing backlogs.
• Focus on first-call resolution and ensure ticket hygiene is being maintained.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively take ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets weekly ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Leadership

• Provide mentoring, feedback and direction to the team whilst demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Foster trust with the team and build positive working relationships.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.

• Minimum 5 years’ professional work experience

• Minimum 5 years’ IT industry experience
• Minimum 2 years’ MSP / Cloud provider experience
• Technical Experience in:

o    Microsoft 365, User management including security and email support

o    Networking, server and VPN

o    Desktop apps and Microsoft suite

o    PC hardware; network printers and other devices

o    ITSM Tools; process and technical mindset

o    Incident Management

o    Problem Management

• HSC or Equivalent
• Must have industry certifications
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

OceanaGold are seeking a highly professional and motivated System Analyst – Success Factors to join our Digital Technology Team. Based in either our Melbourne or Brisbane offices and reporting to the Senior System Analyst – IT, you will partner with cross-functional business stakeholders to ensure design, implementation and support of end-to-end business application solution SAP Payroll. Your ability to gather technical documentation as well as build and deploy business models, in addition to providing ongoing daily support and payroll bug fixes, will ensure your success in this challenging and rewarding appointment. 

Key tasks and responsibilities:

• Lead the functional delivery of SAP Payroll system upgrades and enhancements.
• Ensure all business requirements and functional designs are understood and delivered.
• Interpret systems specifications to develop, maintain and support reporting solutions.
• Create & manage functional documentation as well as perform unit testing and sign-off on system integration testing.
• Perform user training and interface with business application users at all levels to ensure all customer requirements are captured and understood.
• Manage the change and release management of Payroll developments, patch updates and upgrades.
• Respond to and address user requests via ticketing process preferable to have experience in Service now.
• Develop long term partnerships with business partners and vendors.

Who are we?  

Humanforce provides the market leading, employee-centered, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

Who you are?  

This team is a feature enablement team. You will work on features that span across multiple domains and hard problems that often otherwise fall through the gaps. Think architecture upgrades, API modularisation, data modelling and layer changes! You'll work closely with our Principal Engineer and Engineering Manager, alongside our newly formed team.

If you are passionate about solving problems that aren't (as such) features but more so developer tooling and experiences that improve the overall scalability of our products, then this could be a perfect role for you!

What you’ll do?

• Full Stack Development: Write high-quality quality maintainable and readable code across our services. Contributing to the team's incremental feature delivery in an Agile environment.
• Pair and Learn: Program side by side with team members on tough problems, and clarify understanding with insightful code reviews.
• Tackle Tech Debt: Dedicate time to uplift legacy areas of the codebase, keep on top of configuration and stop dependencies from going stale.
• Performance Tuning: Monitoring and responding to solve scaling, security, and performance issues as the system evolves to meet its changing needs
• Code Quality Enhancement: Elevate our codebase's quality by crafting Unit, Module, and Functional automated tests.
• Bug Resolution: Identify and resolve bugs and defects to maintain a seamless user experience.
• Scrum Involvement: Attend scrum ceremonies and actively participate in shaping our technical Roadmap
• Promote Best Practice: Provide recommendations for process improvement and technical innovation.
• Documentation and Workshops: Create documentation and deliver workshops to share knowledge on delivered features

What you’ll need?

• A deep understanding of .NET, covering both Framework and Core, showcasing your expertise.
• A strong command of Entity Framework, ensuring efficient data interactions.
• An affinity for Angular Version 13 and beyond
• A keen grasp of SQL Server, Version 2019 and newer, for effective data management.
• An adventurous spirit ready to navigate the world of Amazon Web Services (AWS) fearlessly.
• A curiosity for application toolchains, experience with package managers, especially upgrade processes desirable.
• A process-driven approach capable of creating workflows and automation with your DevOps skills.
• An eye for testing using your prowess in automation tools like PyTest and Selenium, to turn time-consuming manual tests into automated release confidence.

Our values  

• We are bold  
• We are all in  
• We are customer-obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to IntelliHR learning
• Perks and rewards through Bonusly and Thrive 
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

About Us:

Client is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. Client helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

Client has made few major acquisitions last few years as a part of strategic business transformations. Global Business Operations is a corporate team that oversees and manages company-wide processes for sales enablement, operations and compensations. Major business units have their own Business Operations who work closely with Global Business Operations.

About The Client

The client provides financial crime prevention, compliance and risk management products and services to the financial services industry and is a Market Leader in these areas.

Main Responsibilities and Deliverables:

·        Develop/Configure software feature(s) according to design document & enterprise software standards.

·        Work in multi-disciplinary environment with Architects and Business Analysts using waterfall and agile project methodologies

·        Planning and Performing Unit and functionality testing to ensure fit to design.

·        Customer interaction for any technical queries and discussions

·        Supporting client in performing user acceptance testing

·        Provide suggestions to address client requirements while staying within product framework

·        Interface independently with various R&D and PS Groups and with Customer Support.

·        May occasionally need to work on client site And/Or in different time zone

Experience: 4 to 7 Years 

Qualifications / Education:     

·        BE/B.Tech with Practical relevant experience/knowledge

·        High level English (verbal & written)

·        Proven experience in operating within a global environment

·        Experience working in a complex matrix environment

 Professional Capabilities            

·        Proven and Hands on experience in PL/SQL, SQL and Databases (MS-SQL, MySQL, Oracle, etc.)

·        Hands on experience Unix commands and shell scripting.

·        Experience of working in AWS environment will be an advantage

·        Financial market compliance domain experience will be an added advantage   

·        Actimize (AIS/RCM/UDM) knowledge/Development experience is a plus

·        Experience in web applications: J2EE, web & application servers will be an advantage,

·        Experience in HTML, JavaScript & CSS will be an advantage

·        Analyzes information and deduces conclusions within the wider professional space

·        Familiar with coding concepts for ensuring high scalability, multi-user, secured coding

·        Experience in Financial Market Compliance / Communication Surveillance Solution would be an advantage

 Personal Leadership     

·        Good verbal and written communication skills

·        Ability to work independently & complete complex tasks.

·        Problem solving skills, analytical mind with high ability for self-learning are essential

·        Actively seeks information, and shares knowledge with others

·        Actively engages others in work done, to expand and broaden professional domain knowledge and know-how

·        Has high-attention to details and works well in a dynamic and stressful environment

·        Mentors junior members of the team

·        Performs code reviews

Business Impact

·        Holds full domain responsibility

·        Displays conceptual thinking and professional discretion in area of responsibility

·        Applies independent judgment

·        Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

The Team

The Humanforce Integrations team is a development team that looks after the 3rd party integrations with MYOB, PayrollMetrics, Xero. We are an essential and collaborative team that often works on greenfield projects with focus on research & development and is critical to the ongoing success of the Humanforce business and its customers.

Who you are?  

You'll join our integrations squad as a Software Engineer, playing an important role to continue building key integrations for our customers. You'll work closely with senior engineers on building best practices across the team to ensure we continue to build seamless integrations across our multiple product suites and third-party integrations.

This role has a direct business and customer impact, ensuring every customer can seamlessly interact with our entire product suite. You are someone who is passionate about building greenfield projects, enjoys discovery work and thrives on collaborative working, across multiple business groups. You will have the opportunity to work with internal stakeholders for integration changes and releases. This includes the product, security and DevOps teams. As well as liaising with other engineering teams.

Join us at Humanforce, where your expertise will redefine work and workforce management!

What you will do?

• Full Stack Development: Write high-quality quality maintainable and readable code across our services. Contributing to the team's incremental feature delivery in an Agile environment.
• System Design: Build designs and architectural approaches on how to integrate with our complex product suites.
• Pair and teach: Program side by side with team members on tough problems, and clarify understanding with insightful code reviews.
• Tackle Tech Debt: Dedicate time to uplift legacy areas of the codebase, keep on top of configuration and stop dependencies from going stale.
• Code Quality Enhancement: Elevate our codebase's quality by crafting Unit, Module, and Functional automated tests.
• Documentation and Workshops: Support junior developers on best practices when creating documentation.
• Cross-functional collaboration: Partner with Product Managers to understand requirements and execute a strategy that aligns with the product roadmap.

• 4+ years of commercial software engineering experience
• Essential tech experience - C#, .Net Framework and experience Cloud Development tooling, preferably AWS
• Experience working on 3rd party integrations
• Managing production issues and troubleshooting in a distributed computing environment
• Experience in managing complex releases to multiple environments in the cloud

Nice to have skills?

• Experience working across integrations with MYOB, Xero or other key accounting softwares
• Experience working with HCM, WFM or Payroll platforms

Our values  

• We are bold  
• We are all in  

• We are customer-obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to responding to every applicant. 

We are seeking Senior Software Engineer/s with a focus on the backend (Ideally with solid AWS experience) who are excited to help us expand our product offerings. You will be given the opportunity to work on some Greenfield projects and modern technology.

You will also work collaboratively with some great engineers in other areas such as our Platform and SRE teams to make sure our DXP services perform and scale well.

What do I need?

• Commercial experience building and maintaining Typescript/JavaScript applications
• Experience working with JS frameworks like React and NodeJS
• Exposure to building or using either dedicated-backend or public APIs
• Experience working with relational databases would be highly beneficial
• Experience working with CI/CD or at-least exposure to and a desire to gain more experience

Nice to have

• Experience with AWS (CDK, CloudFormation) would be beneficial or IAC concepts

Location

• This position is open to candidates in the eastern states of Australia with full working rights (we are unable to sponsor for this position)

The Squiz product team is expanding as it works to deliver a cloud-based digital experience platform (DXP). Squiz DXP (Digital Experience Platform) is a software solution that helps businesses to create and manage digital experiences for their customers. It provides a wide range of tools and features that can be used to build and maintain websites, mobile apps, and other digital channels.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

We are seeking an experienced, passionate Mobile Physiotherapist to join a busy team in Sydney.

This role will be focused on providing physiotherapy services to NDIS participants in various locations across Sydney. The ideal candidate will have a strong background in providing evidence-based physiotherapy interventions, with a particular focus on improving mobility, strength, and function in individuals with disabilities.

Key Responsibilities:

• Conduct comprehensive assessments to identify the needs and goals of NDIS participants.
• Develop individualised treatment plans that are client-centered and evidence-based.
• Implement a range of physiotherapy interventions, including manual therapy, exercise prescription, and assistive technology.
• Provide education and support to clients, their families, and support workers.
• Maintain accurate documentation and communicate effectively with the multidisciplinary team.
• Participate in ongoing professional development and clinical supervision.

• Bachelor's degree (or higher) in Physiotherapy.
• Registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Experience working with individuals with disabilities, preferably in the NDIS sector.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Current driver's license and access to a reliable vehicle.

• Competitive salary package and benefits.
• Opportunity for professional growth and development.
• Supportive team environment.
• Diverse and rewarding caseload.
• Flexibility to work in multiple locations across Sydney.

If you are a compassionate and dedicated Physiotherapist with a passion for making a difference in the lives of individuals with disabilities, we would love to hear from you.

To apply, please submit your resume below or contact Anna at [email protected]

BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

We are now looking for a Technical Business Analyst to join our Delivery Team!

The Technical Business Analyst will interact and support the Senior Business Analyst. They will be accountable for breaking down the epic into features, interpreting high level requirements and breaking them down to user stories. They own the definition and implementation of a team’s backlog. This typically involve collaborating with the delivery squad to maximum value is delivered to customer/end user by prioritizing the most important items to start first.

As a Technical Business Analyst at BizCover, you will be reponsible for:

• Conducting the main Agile ceremonies in Team retro, Sprint review, planning & grooming
• Ensuring that user stories are ready to be estimated and worked on by the developers.
• Assisting the developers and the quality assurance team in delivering the agreed user stories (i.e. 3-way handshake) and verify that solutions will meet business requirements.
• Facilitating key meetings including requirement sessions, system demos, user acceptance testing, and end user training.
• Production building /configuration
• Determining Technology Deliverables

Knowledge:

• Development  of story mapping diagrams
• Technical knowledge
• User Flows diagrams 
• Good understanding of the enterprise’s strategy
• Attended Agile training (and is certified)
• Good understanding of Design Thinking/Human Centered Design practices
• Basic working understanding of Jira/Confluence/Miro/Team Retro
• Excellent written and verbal communication skills

Behaviours:

• You will be decisive and will be able to acquire the support of the organisation to make decisions
• Collaborative and can facilitate broad consensus for decisions
• Actively seeks feedback from team and customers
• Strong negotiation skills
• Can make local decisions which are aligned to enterprise objectives
• 2- 3-year experience 

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office
• Learning opportunities and extra package
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

At BizCover we value diversity. We encourage applications from individuals of all backgrounds and experiences. If you are passionate about driving positive change and creating an inclusive workplace, we invite you to apply for this exciting opportunity. Join us in building a diverse and welcoming environment where everyone can thrive and contribute their unique talents.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

We are looking for an experienced Software Licensing Consultant to join our team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney; however, we require this particular role to be Adelaide based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As the Software Licensing Consultant in Adelaide, you will join a national team working on behalf of, and with, our clients to achieve the best possible outcome for our clients.

This is an opportunity to excel within a successful high-performance team who are growing our footprint across enterprise licensing engagements and agreements.

This is a people facing role with expectations around building repour with the client base based on knowledge and subject matter expertise.

We are intending to trust you with our most important clients in Adelaide and expecting your guidance in their success thanks to the use of the Microsoft suite as well as building new opportunities through your market connections.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• History with the Microsoft Enterprise Agreement
• Understanding with the Cloud Solution Provider program
• A good handle on the Microsoft technology and the associated licensing rules
• Solutioning at a business level.
• Solutioning at a technology level.
• An engaging personality and market connections
• A diligence and focus about getting it right for the client.
• Ability to work as part of a team and get involved early in the solutioning

Nice to have:

• Capability with licensing around associated licensing platforms
• A voice internally to share with the local sales teams and lines of business
• A desire for pairing with Datacom subject matter experts to help deliver the best possible outcome for the client.
• Time management skills and a program diligence with clients to drive on-time delivery.
• Strong team-working to establish credibility with peers in client management and software sales

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

KEY RESPONSIBILITIES

1. IT Services Support

• Manage Service Level Agreements (SLA) – identify and prevent SLA breaches before they occur.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in resolving incidents and reduce backlogs.
• Maintenance of ticket hygiene ensuring ticket status is accurate, up-to-date and contains all information.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively taking ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Proactively track and complete all action items assigned to level 2 without additional prompts.
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Lead

• Provide guidance while demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Build positive working relationships and drive inter team collaboration with a client centric outcome.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.
• Contribute towards continuous improvements

• Minimum 7 years IT industry experience
• Minimum 3 years MSP / Cloud Provider experience
• Technical experience with Microsoft 365, Exchange Online, Azure Entra ID, Windows Server (ie. DNS and DHCP), Intune and Azure Services for Device Management, and network & firewalls.
• Security focussed mindset with Endpoint protection experience (Sophos, CrowdStrike etc.)
• Experience with ITSM Tools
• Incident Management and Problem Management experience
• Process driven and strong organisational skills.
• Industry certifications. E.g. AZ-104, MS-100, MS-500 or similar

Whilst not essential, the following would be beneficial:

• Experience with Mimecast, Veeam B&R and VMWare vSphere
• ITIL v4 Foundation Certified

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Hybrid working arrangements
• Free breakfast, drinks and monthly lunches

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

We are looking for an experienced Software Licensing Consultant to join our team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney; however, we require this particular role to be Sydney based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As the Software Licensing Consultant in Sydney, you will join a national team working on behalf of, and with, our clients to achieve the best possible outcome for our clients.

This is an opportunity to excel within a successful high-performance team who are growing our footprint across enterprise licensing engagements and agreements.

This is a people facing role with expectations around building repour with the client base based on knowledge and subject matter expertise.

We are intending to trust you with our most important clients in Sydney and expecting your guidance in their success thanks to the use of the Microsoft suite as well as building new opportunities through your market connections.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• History with the Microsoft Enterprise Agreement
• Understanding with the Cloud Solution Provider program
• A good handle on the Microsoft technology and the associated licensing rules
• Solutioning at a business level.
• Solutioning at a technology level.
• An engaging personality and market connections
• A diligence and focus about getting it right for the client.
• Ability to work as part of a team and get involved early in the solutioning

Nice to have:

• Capability with licensing around associated licensing platforms
• A voice internally to share with the local sales teams and lines of business
• A desire for pairing with Datacom subject matter experts to help deliver the best possible outcome for the client.
• Time management skills and a program diligence with clients to drive on-time delivery.
• Strong team-working to establish credibility with peers in client management and software sales

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Application Support Analyst-Level 2 

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About The Role:

As a Level 2 Support Analyst you will be responsible for the support of Civica’s Education applications and services.  As a member of the Level 2 Support Team, you will assist with the diagnosis, remediation, and resolution of production issues, liasing with the client support team, internal IT operations and development teams where necessary.  The role will also involve engaging external vendors.

Other keys areas of responsibility will include:

• Provide excellent customer service in line with Civica Service Desk Charter and Values.
• Provide application support for products and services produced by Civica to defined service levels.
• Diagnose and resolve functional issues.
• Prioritise customer needs and deliver solutions with a customer-centric approach.

• Identify recurring issues and share findings to prevent similar problems from happening in the future.

• Adhere to Service Management policies, processes, and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management), follow all relevant business and information security processes as documented in the relevant management systems, and provided by Team Leader.

Requirements:

• Experience working in a customer-facing Service Desk environment.
• Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
• Previous application support experience.
• Strong written and verbal communication skills
• Outstanding attention to detail, organised and possess excellent time management skills.
• Proficiency in Microsoft Office 365 suite
• Experience with SQL scripting.
• Familiarity with ITIL practices.
• Previous experience supporting Education and Finance systems.

Support hours are Monday to Friday between 7 am to 6 pm ACDT/ACST. 

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About Us

At Displayr, our mission is to make it easier for everyone to find and share the stories in their data. We do this by creating software that makes it easy to do all aspects of data analysis and reporting, from simple tables to machine learning, PowerPoint automation to online dashboards.

Our Engineering team is at the heart of this mission, and we need YOU.

We're a bootstrapped company - no corporate debt, no external investors. In the last five years, we've grown from 11 to over 100 people, and we have 1500+ great clients, from small businesses through to Amazon & Meta.

We have recently won 1st place in the Great Places to Work, Best Tech Companies List 2023 ANZ for small employers and we are proud to be certified as a Great Place to Work for the second year in a row.

Displayr partners with Work180, an organization dedicated to improving the workplace for Diversity and Inclusion, particularly working conditions for women. We won three awards in 2023 for flexible working, pay equity, and shared caring responsibilities.

About the role

• Join our Performance & Observability team as the go-to Observability expert.  
• Use your technical expertise to review our current Observability needs and map out a strategy that is aligned with our overall architecture. 
• Working closely with internal stakeholders to define metrics and measures of success.  
• Configuration and management of Splunk cloud. 
• Instrument our code to provide insightful metrics and logs. Create and maintain dashboards & monitors for the core SLOs. 
• Use your passion, knowledge and experience to mentor, train and promote Observability within the business and raise the bar for best practice.  
• Participate in the evaluation of new candidates for the engineering team as required. 

About You

The essential skills & qualities we are looking for include:

• You have at least 6 years of solid software development experience as a Software Engineer. 
• You love Observability and have spent at least 3 years working in a role which was primarily focused on Observability.  
• You've worked with Splunk or another observability tool such as AppDynamics, Data-Dog or Elastic in that time. 
• You have at least 2 years working with Open-Telemetry. 
• You have a Degree in Computer Science or similar. 
• You have worked with large applications at scale. 
• You deeply understand the platforms and libraries you use. 
• Your CV is full of achievements you are proud of. 
• You are concise, clear, and courteous in your communication. 
• You are curious and innovative. 
• You take calculated risks and are not afraid of failure. 
• You have a strong bias to action. 

Our Tech Stack

• Front-end: TypeScript/JavaScript/React.
• Back-end: C#, SQL.
• Supporting systems: C#, Python, R, Rust, Node.js.
• Platforms: Azure, AWS, Kubernetes.
• Splunk and Open-Telemetry.

 Why Displayr?

• At Displayr you are not just a cog in a large engine. You’ll be able to see the decisions you make have a tangible impact.
• If you want to work on big thorny problems that will build upon, test, and show off your exceptional technical skills, then you’ll thrive at Displayr.
• Displayr is entirely bootstrapped and debt-free, so continues to grow safely
• Displayr has a high-trust environment, where you’ll be given a serious degree of autonomy and flexibility.
• We prefer evidence over intuition, experience, and "best practice".
• We work hard to make the best idea win, not the idea of the most experienced person.
• International company - offices in Sydney, Chicago, and London.

Benefits

• Competitive base salary.
• Share options in the business (join a fast-growing company in its early stages).
• 14 weeks of paid parental leave.
• Relaxed workplace and culture.
• Flexible working hours.
• Full-time or Part-time roles available.
• $2000 Learning allowance to help you grow your skills.
• Employee Assistance Program.
• Hybrid role - get the best of both worlds and work from our office in Pyrmont (with access to pool and tennis court) and your home office.

We believe that a workplace that welcomes a variety of perspectives, experiences, and backgrounds is important and will only push us to be better. We never discriminate based on gender, age, ethnic background, disability status, religion, or sexual orientation.

• Newly created position - Make an impact by optimising their Billing system (OneBill) 
• Located in the heart of the CBD, 5 minutes from Museum station - Full time permanent role - Hybrid work option
• Leading Global ICT Managed Services Provider for the Enterprise market. 
• Growth opportunity - Join a team of senior professionals that inspire and challenge you 

WHY JOIN OUR CLIENT?  

Our Client is an Australian-based ASX listed communications and networking company with a vision to create secure, personalised connections for every user. Their solution is a Network-as-a-Service proposition that is user-centric, creating a per-user private high-speed network that is available, secure and performance optimised, for authorised users regardless of their location. 

They have received numerous industry awards for its technology, including being a worldwide winner of the Global Security Challenge. 

THE OPPORTUNITY 

Due to continued growth, we are now looking for a Business System Analyst to provide strategic system support to our Client Services Divisions. Reporting directly to the Head of Client Services, you will play a critical part in establishing, designing, configuring, and maintaining their global operating system, OneBill.  You will work cross functionally translating requirements into design, and ensuring seamless integration with existing infrastructure including billing, end to end order fulfilment, helpdesk, and support. Your responsibilities will involve but are not limited to:  

• Ensure accurate configuration of data and systems for automated, timely billing, receivables, and reconciliation. 
• Customise reports, notifications, and dashboards for stakeholders, providing insights to highlight key metrics (eg: forecasted revenue, aged debt, and more to trigger actions for informed decision-making.   
• Establish business rules for customer registration and maintenance, ensuring accurate billing for subscription changes and upgrades/downgrades. 
• Collaborate with Supply Chain to design end-to-end order fulfilment processes on OneBill.  
• Implement system workflows for Helpdesk operations, managing service requests, ticket allocation, and tracking for resolution. 
• Collaborate with stakeholders to design data interfaces and integration methods with other systems, enhancing information flow and accuracy. 
• Provide user support, training, and troubleshooting for system queries and technical issues. 
• Maintain corporate telephony system functionality, including call centre workflows and user group configuration for incident management. 
• Conduct data quality control measures to ensure accuracy and reliability. 

WHAT YOU NEED TO SUCCEED 

We are looking for someone that thrives in a SME environment eager to make their mark in an evolving landscape and drive process improvements. We are especially interested in candidates who possesses the ability to think strategically and is capable of turning data into meaningful insights. If you are someone who values quality, pays attention to detail, and comprehends the long-term impact on business success, we want to hear from you. 

• Degree in Information Technology, Business Administration, Accounting, or a related relevant field  
• 3+ years' experience in a technical business analysis or related role (ERP, Accounting of Finance related system). We welcome a broad range of applications, please apply if you are interested.  
• Excellent personal presentation and strong written & verbal communication skills 
• Proven experience in providing software technical support and system administration. 
• Strong attention to details and the ability to manage projects. 
• A natural team player, and an active collaborator and contributor to the growing team to ensure we generate great innovative ideas together. 

You can reach out to Celine Drogat at [email protected] if you have any questions about this role. Suitable candidates will be contacted for an initial phone call.  

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

Lyka is expanding, and we're in search of a stellar Senior Information Technology Associate to champion our pack's day-to-day IT needs at Lyka's Sydney HQ, while contributing to the development of an efficient internal IT infrastructure.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.

• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required for the beginning.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

“People don’t just value my perspective, they trust it –and that’s powerful.”

• Collaborate for Success: Drive Ongoing Marketing and Sales Programs with Partners.
• Work for a culture that values its Employees
• Fulltime, Hybrid, Sydney Based

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.

Reporting to the CEO, LEAP APAC – you will work directly with our partners to create and implement on-going marketing and sales programs.

WHAT YOU’LL DO

• Development and implementation of the yearly strategic partnership plan which may include advertising, conferences & events including in-house webinars and seminars, membership discount schemes, speaking opportunities and joint collateral.
• Transformation of old sponsorship strategy into a 'strategic partnership' plan with a deeper relationship with associations to penetrate membership base
• Establish new relationships and seek out new partnership opportunities to ensure coverage of high priority segments and new products as needed by the business.
• Hold key relationships with industry associations with overall objective of leveraging association membership base to achieve revenue objectives.
• Initiate on-going conversation and interaction between IT and associations foster relationships and increase brand favourability with high-level industry influencers.
• Negotiation of partnership agreements (both renewal and new) with industry associations to drive new and referral business, generate new leads and retain current customer.
• Strategise and implement conferences & events from creative, brief, to execution
• Ensure smooth execution of events (with the help of marketing assistant) which may include designing of booth space, logistics/courier
• Ensure all attending external conference are properly briefed via Fact Sheet ensuring IT attendees agree on business objectives
• Implement new and improved processes to aid assessment of partnership opportunities, measure ROI and record feedback with aim to avoid ambiguity and help structuralise decision making process
• Maintain positive relationships with industry associations in the legal, corporate and practice management industries
• Be the go-to person for all partnership related queries for internal stakeholders and external associations
• Provide recommendation, collate feedback, assess/consider all internal stakeholder comments for all partnership proposals before deciding to proceed or decline.
• Working closely with Content and Digital Manager to ensure coverage and generate interest/awareness from potential Clients for Partners.
• Ensuring partnership entitlements are fully utilised
• Build trusted relationships with new and existing clients, and certified LEAP Partner Network consultants
• Identify and resolve issues, complaints, and enquiries from team members, clients and LEAP Partner Network
• Manage LPN documentation, policies and procedures (internal and external team members) including assisting with the preparation of resource and training materials
• Monitor certified consultants’ pipeline and delivery of work to maintain certification
• Report figures to the CEO on a weekly basis
• Organise & implement required training, presentations and events
• Provide onsite and online training with the LEAP Partner Network covering all functionality in the LEAP software and processes, including Salesforce accuracy
• General Troubleshooting

WHAT YOU’LL BRING

• Exposure to Legal Sector either from a financial or file management perspective
• Experience in Bookkeeping and/ or accounting
• Demonstrated organisational and time management skills as well as the ability to meet deadlines.
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role
• Ability to present training sessions and deliver business plans to a variety of audiences.
• Demonstrated ability to work under pressure, and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job and look for new opportunities both within the team and with the Partner Network
• Proven ability to manage internal and external teams to drive business outcomes

WHAT YOU NEED TO BE REALL GOOD AT

• Building trust – interacting with others in a way that gives them confidence in one’s intentions and those of the organisation
• Gaining commitment – Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
• Facilitating change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Continuous improvement – Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions
• Planning and organising – establishing courses of action for self and others to ensure that work is completed efficiently

JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES/RESPONSIBILITIES)

• Challenging work – working on difficult or demanding tasks requiring substantial effort and commitment
• Task variety – working on several different tasks or projects, doing different activities day to day, working on a variety of projects with diverse demands
• High involvement member – working in a participative, empowered environment
• Continuous learning – increasing knowledge and skill when circumstances call for additional learning
• Relationship building – developing and maintain ongoing working relationships with others requiring interaction and mutual support

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nous and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.

The role of the Technical Delivery Coordinator is to maintain intimate knowledge of the clients’ environments and guide both our technical teams and our clients to deliver successful Business outcomes.

We’re looking for passion, ambition, and a depth and breadth of core knowledge as well as the adaptability to cross-train in other areas as market demands.

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

The Technical Delivery Coordinator is responsible for ensuring adherence to process and procedures by the team, coordinating their technical workloads to ensure that key client deliverables are met and are in accordance with agreed client SLAs.

You will also be responsible for dealing with, or escalating where necessary any standard and complex service request related issues that may arise in order to ensure successful client outcomes.

Some of the core responsibilities include:

• Preparation and presentation of reports
• Act as the conduit between projects team and BAU to successfully deliver projects into operation readiness
• Establish, Develop, and Maintain client relationships
• Deploy and deliver all consulting and delivery engagements in line with accepted best practices, automation, Datacom and Client delivery standards;

• Responsible for ensuring the overall maintenance of client’ IT environments
• Performing triage function(s) to determine if a request is standard vs complex
• Coordinate major change / major incident activity in conjunction with change and major incident management team
• Provide support to the Service Delivery Managers and Senior Service Delivery managers

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Strong knowledge of technologies (e.g . Cloud, AWS, Azure, Google etc);
• Strong knowledge of Microsoft Operating Systems
• Ability to facilitate technical discussions and coordinate troubleshooting efforts
• Ability to influence and lead technical conversations internally and with the client
• Excellent written and verbal communication skills in both a technical and non-technical format
• Ability to develop and document procedures for technical support processes
• At least 2 years’ experience in a technical role
• Ideally you will have experience working in a Managed Services environment and using ServiceNow

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.  

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. 

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

  As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)

• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.