Total 1,300 Information Technology job vacancies in AUS, Sydney, 201 Kent Street, Suite 13, New South Wales

As the Senior Product Manager for Mobile Apps, you will be responsible for managing the end-to-end product lifecycle for mobile apps that deliver value to our audiences and drive business growth. You will work closely with the Head of Audience Product, other senior product managers, and cross-functional teams including product design, engineering and business to define and execute product strategies and roadmaps that meet the needs of our audiences and achieve business objectives. This role requires a deep understanding and expertise in mobile operating systems and devices, as well as the Apple App and Google Play stores and ecosystems. 

Product Strategy and Roadmap:

• Collaborate with the Head of Audience Product, other senior product managers, and cross-functional teams to develop and execute product strategies and roadmaps that align with business objectives and audience needs. 
• Conduct market research, analyse user feedback, and stay informed on industry trends to identify new opportunities and areas for innovation. 
• Prioritise features and enhancements based on business value, technical feasibility, and user feedback.

 Product Development and Execution:

•  Manage the end-to-end product lifecycle, from ideation to launch and post-launch optimization, for our mobile apps on both iOS and Android platforms. 
• Work closely with cross-functional teams, including design, engineering, content, marketing, and analytics to ensure the successful delivery of products. 
• Define and track key product metrics to measure the success and impact of products. 
• Analyse data to identify opportunities for product improvements and optimizations. 

Stakeholder Management:

• Build strong relationships with key stakeholders, including editorial teams, sales teams, technology teams, and external partners. 
• Effectively communicate product plans, progress, and results to stakeholders. 
• Collaborate with other senior product managers to ensure that digital products align with overall product strategy

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in New South Wales. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO.
• We understand the value you deliver, and we will give you the support to get the job done!
• We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
• We find and retain the best. Best Service Desk, best Project Engineers, best team!
  

Role

TAMs at First Focus combine their deep technical skills and experience in IT systems administration with a desire to provide genuine customer service and deliver pre-sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role.

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain.

If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success managing the relationship with small to mid scale clients across a range of industries and market verticals
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

What you get to do in this role

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Sample first 6-month deliverables

• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
• Deploy capacity into a datacenter based on demand.
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
• Partner with the SRE team to identify and solve one network process issue.

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the Role:

Our Engineering team is given trust and autonomy to do great work. We work in small teams focused on specific features of our core platform, with 4-5 Engineers including a Technical Lead. We work in a triad with Product Managers and Designers to solve problems for our customers. 

We are seeking a talented and experienced Senior Software Engineer with expertise in PHP, Laravel, and SQL to join our team. This role involves working on exciting data products and data automation projects. You will also have the opportunity to learn and work with AWS Bedrock, enhancing your skills in AI technologies.

What you’ll do:

• Design and develop highly scalable, reliable, and fault-tolerant systems using PHP and Laravel.
• Develop and optimise complex SQL queries for data manipulation and extraction.
• Work on data products and automation projects to streamline processes and enhance data utilisation.
• Improve your code quality, product execution, and learning experience.
• Use DDD, Design patterns, and advanced Git to produce maintainable code.

Requirements:

• Proven experience as a Senior Fullstack Engineer designing, developing, testing, deploying in PHP.
• Strong experience with SQL and OLAP/Analytical databases.
• Passionate about Test Driven Development.
• Exposure to DBT and BI tools

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

Mathspace is on a mission to change maths education, by helping students and teachers with smarter, interactive learning software.

We’re an agile run, product-orientated company that focuses on delivering value through continual customer feedback, enabling students and teachers to have a delightful experience through learning mathematics.

As an engineer working on a cross-functional product team, you will:

• Enrich the Mathspace web and mobile apps that help teach hundreds of thousands of students every month across the world
• Work closely with product owners and designers in their product discovery efforts
• Collaborate with fellow engineers to deliver meaningful value to students and teachers
• Tackle difficult problems, solve them creatively, and learn continuously
• Play an active role, taking the initiative to get things done
• Learn, develop and extend our tech stack

• Strong software engineering ability
• Effective communication skills
• Knowledge of JavaScript
• Knowledge of React
• Enthusiastic about quality, design and user experience
• Dedicated to learning and sharing new ideas
• Industry experience in web products

• Competitive salary
• We provide necessary equipment: MacBook Pro & monitors
• We have a highly flexible remote work policy (need some timezone overlap with Sydney)
• We offer a yearly stipend for training & education expenses
• We partner with pledge1percent.org to donate 1% of time, product and profit to help nonprofits in our community
• We will offer you 2.5 paid days per year to volunteer with the charity of your choice