Total 487 sourcing manager job vacancies in Information Technology category in Australia

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Who is Flip?

Flip sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.

We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.

We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.

As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

We work flexibly with 4 days a week remote and 2 days working together in front of whiteboards in our CBD office.

What does this role require?

You will need a real commitment to working with customers and product people to deliver well engineered solutions that you are proud of, which are a joy to inherit, maintain and extend.

This role requires excellent cross functional collaboration and project management skills and experience with a focus on helping to ensure the right outcomes at the right time are being delivered.

You are an experienced team builder and an excellent coach to both individual contributors and team leaders.

You will be helping to deliver and extend a customer facing platform that within an interesting, complex, and highly unstructured domain - logistics and transportation. Your focus will be on team work and engineering excellence across the front and back end of this platform.

You will also need to be able to guide decisions around system and software design reasoning with an open mind, based on customer, engineering, and product considerations.

You will be working with customers, stakeholders, product and design teams ensuring cross functional cohesion and collaboration.

You are excited to imagine future strategic outcomes, and then turn that into action and results.

Who will I be working with?

You will work closely with the CEO to ensure the company mission, vision, culture, and strategy are effectively and consistently shared across your teams.

You will enjoy the company of a strong product team and together you will discover and unpack the needs, goals and frustrations of our customers in order to deliver high quality and valuable solutions that we are proud of and they love to use.

Each of your engineering teams have an amazing team lead and highly skilled and engaged Senior and Mid level Engineers. Each with an architectural understanding of building software. This has been important due to the complexities of new and existing software.

You will find the conversations you have are underpinned by deep levels of technical knowledge, curiosity, domain knowledge and a satisfaction of learning with other growth mindset people.

Can you tell me about the leadership?

Leadership largely resides in existing Engineers, Designers, and Leads.You will also find a very experienced technical CTO/CEO that facilitates this mindset and works on an equal footing with everyone, although naturally, with a commercial aspect to their role.

Company leadership listens closely and acts on the sentiment of both customers and technology whilst looking after business direction and commercial success.

How are things organised?

You will have three team leaders as direct reports with around 5 Engineers in turn reporting to them. One front end and two back end engineering teams. We are a lean shop that practises scrumban.

In addition our Geek4Geek will report to you. This person focuses on Kaizen, infrastructure, security, and compliance - they serve the overall engineering team and lend a hand where it is needed.

Who makes technical decisions?

Engineers do this together with the guidance of team leads and the engineering manager. You’re empowered not only to step up to lead, but to also step up to follow: You won’t be forced to accept things the way they are, but you will need the insight and maturity to determine when best to have backbone, or when to disagree with and then commit to the team.

Why would I apply?

• You love ambiguous, large, complex domains coupled with a mission and empowerment to simplify and take real ownership and responsibility to deliver engineering excellence.
• You might be looking for a mature and respectful environment with a high level of technical competence that is self organising.
• You might be after an uncomplicated and transparent hiring process. One technical conversation, one product, and one team fit/leadership. There will be technical and leadership discussions where hopefully you will feel challenged yet supported.
• You might be after a flexible work environment. Whilst this is not a remote role, you might enjoy a day or three working from home each week. Or you may not be a morning person. No stress.
• Generous salary.

Why might I not apply?

• You might prefer an environment where you get to make solo decisions without collaboration or care for others. If so then this role will probably not be a good fit. You will need a creative, tenacious and collaborative approach to creating solutions and be able to comfortably communicate your thoughts whilst listening to those you work with.
• You might be looking for a more traditional “management” role with direct reports under you that blindly follow your every whim. We have a flat culture and everyone is a leader, not always in the people management sense though.

What is the technology and what processes are used?

Hiring is not made purely on the basis of specific languages and tooling but as a guide the following skills would be useful:

• We try to follow lean principles more than an Agile™ - mainly scrumban.
• Serverless as an engineering first principle, containers second, and everything else is considered on a case by case basis
• Linux, AWS
• Distributed Computing: Event Sourcing and CQRS as one of the core patterns in use
• Transparent, honest, and blameless communication with high levels of individual accountability.

Flexible work arrangements.

$1,000 per annum to spend on professional development.

No agency canvassing.

We’re seeking a Technical Marketing Manager to join Procore’s Technical Marketing team as a groundbreaking leader supporting Go To Market (GTM) in the APAC region. In Technical Marketing we are building a new function to enable our sales organisation with deep product knowledge and to build content, tools, and templates that drive market awareness and adoption of our solutions. 

As a Technical Marketing Manager (TMM) you are a primary expert in your assigned functional product area and a strategic partner and leader in driving field awareness. The TMM ensures that sales and customer success are fully equipped to sell the Procore platform. A superstar TMM is passionate about supporting fellow Procorians and collaborates closely with colleagues in product marketing, product management, and sales. 

The Technical Marketing Manager’s primary responsibility in the APAC region includes running the successful delivery of field readiness programs. As a true subject matter expert and conduit to Product Management, you play a key role in driving both strategic and tactical product direction within the Procore ecosystem.

Technical Marketing Managers provide functional and technical expertise and leadership to the field through the following programs:

• Product Content 
• Knowledge Sharing Sessions
• Product Release Update Programs
• Procore Groundbreak and construction industry events
• Next Level Webinars for new products and solution investment areas

This role is Sydney based and reports into the Director of Technical Marketing.

What you’ll do:

• Create powerful story narratives that visually communicate the value of Procore products and platform to employees and customers in APAC, such as videos, screenshots, demos, or webinars. 
• Configure and stage product instances to bring value based use cases to life.
• Lead field readiness efforts for new product features, new SKU’s, product investments and acquisitions to build knowledge and confidence in the Procore platform.
• Engage with Product Management, Product Strategy, Solutions Marketing, Sales, and Customer Success, aligning strategic and tactical planning for Procore solutions.
• Assess the needs for new region specific content, tools, templates, project plans, training and methodology documentation
• Work with the sales and customer success ecosystem to identify gaps in Procore solution knowledge and develop strategies to close those gaps
• Keep the sales and customer success ecosystem up-to-date on new features and appropriately communicate impact to customers and project resources

What we’re looking for:

• Three or more years of experience in Technical Marketing, Sales Engineering/Solution Consulting, or similar relevant experience required
• Presentation Skills: background in presenting, facilitating and creating presentation materials on a large scale with multiple audience types, including delivery in live, virtual, classroom, and recorded environments.
• Production Skills: Strong writing, video, photo editing, and/or demo creation experience.
• Experience working across an organization representing the interests of customers, sales, and customer success
• Experience leading change for a product area within a matrixed team/organization
• A deep connection to the construction industry and or the con-tech landscape is a plus
• Desire to grow and develop into new product areas and the broader Procore platform
• Ability to travel up 20% of the time

• Bring your passion and feel the energy 
• Work within an industry leading business as we experience a period of growth

The Data Platforms Manager is a hands-on leadership role within the Advanced Analytics, Centre of Excellence team. This position is responsible for evaluating, onboarding and assisting with the roadmap of data assets, in collaboration with stakeholders across the organisation. 

The successful candidate will lead a diverse, distributed team. The position will act as a liaison between the Information Asset team and the various data product squads across the organisation as well as the transformation program.

This senior role is responsible for coordinating the data asset roadmap across various streams of work within the advanced analytics squads, technology, and transformation programs. The Data Platforms Manager  will play a critical role in maintaining and enhancing our data standards, facilitating data discovery, and ensuring the effective communication and utilization of our data assets.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Communicate new data releases to the analytics community. Facilitate data discovery and usage within the broader analytics community. Manage inquiries and provide answers related to data availability and accessibility.

• Maintain and uplift data standards to ensure consistency and quality. Develop, enhance, and communicate data developer playbooks for onboarding, development, and deployment. Document and maintain data assets, ensuring comprehensive and up-to-date records.

• Attend and actively participate in the fortnightly Advanced Analytics Delivery Guardrails Committee to drive outcomes. Consult and author key policies and standards related to data management. Facilitate the approval of data access requests and manage user access controls and PII tagging frameworks.

• Connect with product managers to consolidate the data asset roadmap.

• Attend and consult in AA Architecture forum and trimester planning sessions. Provide recommendations for improvements and feature requirements to the platform team.

• Oversee the ongoing management and enhancement of the Collibra catalogue and its functionality. Maintain and communicate the mapping of legacy data to the Enterprise Data Platform (EDP) to encourage its usage over legacy assets.

• Monitor and manage the technical debt of enterprise information assets, ensuring timely resolution and mitigation.

• Address issues related to data discovery, cataloguing, and data lineage visibility. Work on user access control and PII tagging frameworks, particularly focusing on future state design through collaboration with Google Cloud Professional Services.

• Resolve challenges related to data domains, asset ownership, and assets in limbo.

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• Great discounts & benefits across our variety of brands!

Reporting to the Head of Hotels Optimisation, the Program Manager is responsible for  the establishment, development and successful delivery of a portfolio of initiatives across Hotels, delivering cost reduction targets for the year. 

You'll be an experienced Senior Project Manager or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of venue optimisation initiatives, across the ALH Hotels businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

About the Opportunity

Our clients cover areas of the retail industry such as beauty, pharmacy and electronics. As a fast growing industry, the requirement for an innovative and results driven person is essential.

As the National Program Manager, you will be responsible for building strong foundations with key stakeholders to foster a win-win outcome. While leading a field team you will drive Best in Class Planning and Execution of the client program, superior client service, on-going evolution of processes, capability and efficiencies in line with client and retail requirements.

As the strategic lead you will provide direction to the field team, making informed decisions that will develop and improve retail activations. This expertise will be drawn from an extensive knowledge of the Retail market and client service management.

This role suits someone who can juggle conflicting priorities and meet client deadlines while leading the team with a tenacious and adaptable attitude to anticipate both our business and the client’s needs.

Benefits

• An attractive total salary package is on offer
• Autonomous role with comprehensive training and support
• Hybrid – work from the office and home!
• The chance to work with a global FMCG business 
• Great company culture with individual professional development pathways

About You

We are looking for someone who knows how to communicate and engage with people at any level. Someone who is eager to take on a challenge and who is hungry to learn.

You will already have proven experience as an Account/Client Service Executive or as a Field Team Leader looking to step up into a National role, as well as:

• Tertiary qualification highly regarded
• Account/Client Management Experience
• Understanding of Australian retail landscape  
• Experience in leading a sales/field team
• Proficient in Microsoft Office Applications
• Experience working in a team environment preferred

Are you ready for a new challenge?

If you think you can take this role and make it your own, apply now! 

We look forward to seeing your application and discussing this exciting position further. 

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The AP+ Cyber team is a best-in-class function who lead with heart and continue to support our purpose.

We’re seeking expressions of interest from experienced Cyber Program Managers for an exciting and challenging max term contract opportunity.

The Cyber Program Manager is responsible for overseeing the delivery of cyber security programs and projects, ensuring their successful completion on time and within budget. You will be responsible for managing the portfolio of cyber security initiatives and working closely with cross-functional teams to develop and implement effective cyber security strategies and solutions. 

We'd love to hear from you if have:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience in managing complex cyber security programs and projects.
• Experience in the financial services or payments industry is highly desirable.
• Strong knowledge and understanding of cyber security principles and best practices.
• Experience in managing cross-functional teams and working with stakeholders at all levels.
• Excellent project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Strong leadership skills with the ability to influence and align stakeholders towards common goals.
• Excellent communication skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Relevant certifications such as CISSP, CISM, or PMP are highly desirable.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.

What's Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review each expression of interest within two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.