Total 624 sales support specialist job vacancies in Information Technology category in Australia

Hotel Director of Sales – MICE Rendezvous Hotel Perth Scarborough Rendezvous Perth Scarborough is an iconic landmark that sparks fond memories and intrigue. And as one of Australia’s iconic high-rise beach front hotels, it has a special edge when it comes to delivering superior conferences and events.   But why stop there? With Perth and borders opening, we need someone with all the right moves, mind-boggling panache and business smarts to drive this hotel’s performance - sky’s the limit.   Which brings us to you.  To us, you’re more than just a Sales whiz. You’re our go-to when it comes to strategic decisions informed by market-leading analysis. Of course, we love the fact you’re an MICE expert and always have your finger on the pulse of our competitors, but what truly sets you apart is your passion for people and hunger for results.   Like us, you love putting clients first and value being part of a dynamic, high-performing team. You move fast, think faster and rarely break a sweat under pressure, whether working your charm on potential leads or brainstorming new business initiatives to drive revenue.  You’re a visionary…

Click here to view more detail / apply for Director of Sales

What you get to do in this role:   

• Manage and resolve challenging issues for ServiceNow partners and customers.
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
• 
  

Closing date: 11:59pm AEST 26 March 2024 Status: Permanent Full Time (35 hours per week) Salary: $101,400 to $111,569 per annum 11% superannuation  Make a genuine difference to your team, our staff and community through your technical IT knowledge. Join an innovative and creative team that delivers a strong customer support experience. Work life balance with a 9-day fortnight option and minimal after-hours work.  Randwick City Council is an innovative and progressive Council committed to serving our vibrant community on the eastern beaches of Sydney. Our Service Desk team, within the Information Management and Technology Services Department is seeking a Senior Technology Support Officer. Purpose: The Senior Technology Support Officer acts as a senior technical lead resource within Service Desk to provide high level technical support to other members of the team and to contribute to departmental wide projects and initiatives. They also undertake system administrative tasks and minor projects to ensure the security of Council's network,…

Click here to view more detail / apply for Senior Technology Support Officer

FinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industry's leading: Telecommunication, Banking and Finance and Commercial Corporations, along with many State and Federal Government Departments.

We are seeking a Network & Systems Support Engineer to join our team full time, to work onsite in Melbourne CBD.

Salary will be between $80,000 and $100,00 per annum, depending on experience.

Responsibilities:
• Workload migrations
• Work with infrastructure architects, Application and Database Team on projects design
• Backup and restore of systems, Application Distribution, Data responsibility on Servers
• Analyse and process user issues and requests
• Provide solutions to technical requests and problems
• In charge for devices' end-to-end connectivity, auditing and device information
• Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data centre
• Documentation, physical equipment auditing and manage IT records and asset management and maintain inventory of work tools, equipment and devices

Technical skillset

You will have:
• Bachelor degree in IT preferred
• At least 2 years’ experience in a similar role
• P-Series experience
• Experience working on enterprise-sized clients’ critical services
• Relevant migration experience
• Excellent communication skills

FinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industry's leading: Telecommunication, Banking and Finance and Commercial Corporations, along with many State and Federal Government Departments.

We are seeking a Network & Systems Support Engineer to join our team full time, to work onsite in Sydney CBD.

Salary will be between $80,000 and $100,00 per annum, depending on experience.

Responsibilities:
• Workload migrations
• Work with infrastructure architects, Application and Database Team on projects design
• Backup and restore of systems, Application Distribution, Data responsibility on Servers
• Analyse and process user issues and requests
• Provide solutions to technical requests and problems
• In charge for devices' end-to-end connectivity, auditing and device information
• Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data centre
• Documentation, physical equipment auditing and manage IT records and asset management and maintain inventory of work tools, equipment and devices

Technical skillset

You will have:
• Bachelor degree in IT preferred
• At least 2 years’ experience in a similar role
• P-Series experience
• Experience working on enterprise-sized clients’ critical services
• Relevant migration experience
• Excellent communication skills

FinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industry's leading: Telecommunication, Banking and Finance and Commercial Corporations, along with many State and Federal Government Departments.

We are seeking a Network & Systems Support Engineer to join our team full time, to work onsite in Sydney CBD.

Responsibilities:
• Workload migrations
• Work with infrastructure architects, Application and Database Team on projects design
• Backup and restore of systems, Application Distribution, Data responsibility on Servers
• Analyse and process user issues and requests
• Provide solutions to technical requests and problems
• In charge for devices' end-to-end connectivity, auditing and device information
• Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data centre
• Documentation, physical equipment auditing and manage IT records and asset management and maintain inventory of work tools, equipment and devices

Technical skillset

You will have:
• Bachelor degree in IT preferred
• At least 2 years’ experience in a similar role
• P-Series experience
• Experience working on enterprise-sized clients’ critical services
• Relevant migration experience
• Excellent communication skills

FinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industry's leading: Telecommunication, Banking and Finance and Commercial Corporations, along with many State and Federal Government Departments.

We are seeking a Network & Systems Support Engineer to join our team full time, to work onsite in Melbourne CBD.

Salary will be between $80,000 and $100,00 per annum, depending on experience.

Responsibilities:
• Workload migrations
• Work with infrastructure architects, Application and Database Team on projects design
• Backup and restore of systems, Application Distribution, Data responsibility on Servers
• Analyse and process user issues and requests
• Provide solutions to technical requests and problems
• In charge for devices' end-to-end connectivity, auditing and device information
• Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data centre
• Documentation, physical equipment auditing and manage IT records and asset management and maintain inventory of work tools, equipment and devices

Technical skillset

You will have:
• Bachelor degree in IT preferred
• At least 2 years’ experience in a similar role
• P-Series experience
• Experience working on enterprise-sized clients’ critical services
• Relevant migration experience
• Excellent communication skills

Full time opportunity
Immediate access to staff travels benefits
Unique opportunity located at our Tullamarine Airport Hangar

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

About our Engineering Team

The Jetstar Engineering Team are at the forefront of delivering operational excellence. They are responsible for ensuring the airworthiness and reliability of our fleet. Our team has the opportunity to work not only on Jetstar aircraft, but also support Qantas Group A320/1, B717 and A321 Freighter aircraft and Jetstar Branded Airlines (JBA’s) in Singapore and Japan.

The Opportunity

As the Technical Specialist (Structures), your core responsibility will be to manage Jetstar’s A320/1 Fleet Structures during C Checks, Operational AOG’s and Hangar visits, for scheduled work packs, ad-hoc work packs and defect rectification.

The primary function of the Technical Specialist role is to support the Duty Technical Manager in providing technical support to the AMO’s, monitoring and managing aircraft fleet health, providing a single point of contact to Maintenance Planning and Technical Service for ongoing campaigns & modifications and assisting in the recovery of disruptions during day of operations.

The Technical Specialist also works closely with our reliability team to identify and address recurring defects and to isolate rogue components which may be affecting fleet OTP in addition to working with Maintenance Planning and the MSC functions to ensure rectification activity is planned effectively across the line maintenance network.

Reporting to the Base & Intermediate Maintenance Manager, broader responsibilities for this role will include:

Act as AMO primary focal point for internal and external stakeholders on all items relating to Structures related activity
Use best endeavours to ensure that the Aircraft Structural repairs are delivered to match requirements set by Jetstar management
Take on ownership of complex technical requirements to ensure efficient return to service of aircraft
Assist structures technicians with damage mapping
Provide reporting and repair recommendations in conjunction with structures technicians
Support Jetstar AMO maintenance activity, including AOG recoveries to reduce ground time and improve aircraft availability
Assist and provide information to Commodities and Contracts Manager for use in the development of business strategies
Focus on sustainable future and cost reduction strategies.
Develop understanding of stock holdings on structures LRU’s, and consumable and expendables
Make recommendations for min/max stock holdings.
This is a unique opportunity working closely with our base maintenance team where you will also play a pivotal role working closely with our frontline Engineers. We are seeking an individual with experience in, and a passion for Structural aircraft maintenance.

To be successful in this opportunity, you will possess the following skills & experience:

Exposure to Structures Aircraft Maintenance – essential
Exposure to Airbus SRM - Essential
Ability to communicate & negotiate effectively with internal and external stakeholders.
Ability to compile complex technical reports to provide Aircraft OEMs with required information to make decisions on pathway to airworthiness.
Competent in sheet metal work terminology and reporting requirements.
Process driven, with experience in constructing new processes to deliver business goals.
Highly motivated with a learning mindset
Able to build effective working relationships.
Proficiency in the use of the Microsoft suite of software solutions
Experience working with Airbus fleet desirable.
What’s in it for you

Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Access to a range of salary packaging and leave benefits.

As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
Structured programs and resources to support your health and wellbeing and development.
Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.

About Jetstar

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8. Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

The Viva Energy Technical Team works closely with Sales and Marketing within the business to provide technical advice, and deliver value added services for our fuels and lubricants customers. These services aim to uncover cost saving opportunities, reduce downtime, increase reliability and deliver new technologies and solutions to our customer base. The Commercial Product Support Engineering Graduate would have the opportunity to develop valuable skills and knowledge in the following areas: 

•  Provide technical support and solutions to our fuels and lubricants customers in the oil & gas and mining sectors, as well as with industrial, paper, power and manufacturing customers
• Resolve lubrication and equipment issues and help ensure optimisation of customer reliability programs
• Be at the forefront of new technologies and deliver best practice in lubrication solutions 
• Support the team in providing a range of online, office and field based technical support that is backed by Shell Global Solutions experts
• Learn from a team with over 463 years of cumulative fuels and lubricant experience 

Fast career progression
Vibrant, dynamic and fun culture
CBD location
Base salary plus commission


Akolade is a learning and development company that produces conferences and large scale summits across a variety of industries and topics. We offer our clients the opportunity to learn and develop critical strategies and skills at events which create real value and networking opportunities.

The sales team is expanding to service the growing number of high-level Business Summits produced within Australia. Delegates are sourced direct from the C-Suite of the top tier of blue-chip companies, government departments and educational institutions.

We're looking for two candidates (Junior & Senior) for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Sales Executive Responsibilities :

Meet and exceed sales targets
Successfully create business from new and existing customer accounts
Build rapport and establish long term relationships with customers
Outbound calls to source and secure new delegates
End to End sales cycle responsibility
Lead sourcing & qualification
Superb closing skills
Consistent achievement of KPI's, both daily,weekly and monthly sales activity

Required Skills :

Minimum 2 years of sales experience in similar role
Extremely high-level of communication skills both verbal and written
Strong command of the English language
Pro- active and driven attitude, and strong desire to hit and exceed sales targets
Ability to work autonomously and self – motivate
Team player and contributor of ideas and feedback to continuously improve sales practice
A high level of organisation skills and the ability to multi-task
Confident, professional and goal focused


Salary is made up of a basic salary, and an extremely high level of commission. This is the role for an ambitious high achiever. As such the commission structure is structured to offer high financial rewards for top performers.



Apply here!

Your new company Be part of Australia's leading and best regarded insurance providers that are looking at expanding their workers' compensation team due to existential growth and a willingness to improve the work-life balance of their existing workforce. They have an inclusive work culture that is built to see their employees grow and thrive within the business. This company will provide expert training to help improve your statutory knowledge within this complex insurance line. Your new role Working as a Technical Specialist you will be;

Reviewing complex long tail claims Workers Comp
Assisting with QA functions and providing analysis to assist claim
Managing relationships with key government agencies
Acting as a specialist for the wider team

What you'll need to succeed To be successful as a Technical Specialist, you will have;

At least 3-5 years in workers' compensation case management
Competency in Excel and Microsoft Office products
Have knowledge of Insurance legislation and statutory framework (PIAWE calculations)
Proven high level communication and interpersonal skills

What you'll get in return If you are successful, you will be receiving;

An above-market salary of $110k + Super + Bonus
A role working a minimum 38hrs a week, working Monday to Friday standard business hours
An opportunity to be based in Sydney or Newcastle
The opportunity to work in a dynamic and supportive environment
WFH Flexibility (2 days in office)

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to me - [email protected] or call me for a confidential discussion +61 2 8062 6187. Please click here to apply.

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

THE ROLE

Exciting career opportunity for a technically strong Level 1 / Level 1.5 Service Desk Engineer looking to take the next step in their career as a IT Technical Support Lead to train and develop our growing team. To be successful in this role you will be someone who is passionate about delivering exceptional support to our customers whilst overseeing the day-to-day operations of our high-performing L1 Support Team. You will be an autonomous operator who takes pride in delighting our customers with your quality service, but who also inspires and can lead a team by example to a shared goal. You will oversee the day-to-day operations for the team including ticket management, technical escalations, advising on client processes & procedures and direction for the team as needed. The role will start as a full-time in-office position and after 3 months, can take one work day from home.

KEY RESPONSIBILITIES

1. Support Excellence

• Ensure customer Service Level Agreements (SLA) are met.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in completing technical work, resolving incidents and reducing backlogs.
• Focus on first-call resolution and ensure ticket hygiene is being maintained.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively take ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets weekly ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Leadership

• Provide mentoring, feedback and direction to the team whilst demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Foster trust with the team and build positive working relationships.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.

• Minimum 5 years’ professional work experience

• Minimum 5 years’ IT industry experience
• Minimum 2 years’ MSP / Cloud provider experience
• Technical Experience in:

o    Microsoft 365, User management including security and email support

o    Networking, server and VPN

o    Desktop apps and Microsoft suite

o    PC hardware; network printers and other devices

o    ITSM Tools; process and technical mindset

o    Incident Management

o    Problem Management

• HSC or Equivalent
• Must have industry certifications
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors . Established in 1911, we are driven by our vision to create proud communities, living their best lives . We are dedicated to helping all individuals under our care thrive, every day. Join us as our new Roster System and Support Specialist. In this role, you will provide technical support for business users of the RSLLC rostering system, promote effective and correct usage, and serve as the system administrator. Your Key Responsibilities:

Monitor and report on compliance adherence, processes, and procedures.
Manage incidents and service requests related to reporting, system errors, and access needs.
Own and maintain business system processes, including the development of end-user support documentation.
Collaborate with L&OD and IT teams to develop and maintain knowledge articles and support documentation.
Assist in reporting requests and advise on system impact, changes, and upcoming releases.
Manage change and service requests with vendors, including testing and validation activities.
Assist in training and coaching users as needed.
Provide input for procedures and processes to maintain documentation quality.
Identify opportunities to improve system functionality and enhance business performance and compliance.
Assess and monitor risks related to business systems, ensuring regular reporting updates.

Who are you:

Experienced in providing business systems support.
Working knowledge and experience with UKG, AlayaCare, or similar systems.
Strong written and verbal communication skills.
Customer-centric approach to problem-solving and stakeholder engagement.
Experience in application ownership, configuration, and daily support.
Ability to manage multiple priorities concurrently.
Demonstrated strategic and analytical skills, with the ability to interpret and synthesize information from various sources.
Experience in vendor management and configuring/customizing applications would be desirable.
Familiarity with Microsoft technologies such as SQL, SSIS, Power BI, Excel, and Visio.

Join RSL LifeCare because:

Competitive remuneration package and Not for Profit Salary Packaging.
Annual leave loading of 17.5%
Flexibility within a hybrid working environment.
Team-building activities, wellbeing days, and volunteering opportunities.
Personal and professional development support.
Collaborative and passionate team environment.

Our commitment to diversity: We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel and their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability. Please click here to apply.

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

 

The Team 

Humanforce is growing and is on the hunt for an exceptional Application Support Analyst that will be responsible for customers using our intelliHR product. The intelliHR platform adds value through the automation of traditionally manual HR processes, capturing critical people and performance data not typically available or visible to businesses today. intelliHR utilises cloud-based tools for real-time collection and reporting of data. You'll join our broader Humanforce Technical Support team, but focus on customers using the intelliHR product.

 

Who you are?  

Our application support analyst if focused on providing top-notch support to our intelliHR customers. You are customer obsessed and care deeply about creating memorable experiences for all customers. You ideally have experience working in a technical or application support role, troubleshooting and building solutions for external facing customers. You are passionate about educating our team and customers through training and knowledge sharing.  

 

What you will do?

• Nurture positive and productive relationships with our existing client base through exceptional service to ensure retention of existing customers and the promotion of Humanforce to customer networks.
• Increase product knowledge across the customer base through a combination of educational support and ongoing contribution to the customer facing knowledge base.
• Contribute to Humanforce reputation for industry-leading service through deep product knowledge and timely resolutions to customer queries.
• Consistently improve and streamline internal processes that will aid the support team.

 

What you will need?

• 1-3 years of experience in a similar role within the SaaS industry.
• Balance of technical knowledge and business acumen
• Customer-first approach
• Proactivity, self-starter with excellent prioritisation skills
• Ability to digest technical information and relay this to non-technical people
• Excellent communication skills with the ability to engage, influence, and inspire partners and
• stakeholders to drive collaboration and alignment
• Ability to quickly learn and use various systems
• Strong data manipulation/excel skills
• High degree of organization, individual initiative, and personal accountability
• Experience successfully working in teams to resolve complex issues.
• Proven track record of supporting end users to achieve outcomes through the use of technology
• Experience developing user guides as part of an online knowledge base

 

Some ‘nice to have’s:

• Experience or keen interest in HR/Payroll technology

 

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

 

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1  
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

What you get to do in this role

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

 

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

A typical day will look like this:

• Participation in the design and scoping of greenfield projects.
• Brainstorm, implement and deliver end-to-end solutions to complex technical. problems— typically starting with spike sessions, followed by the architectural design, iteration on the solution, measuring quality, and ultimately deploying to production.
• Participate in technical discussion and provide feedback.

We are looking for:

• Programming/Tech Environments: Ability to code in scientific python, using a Linux environment, and git for source control. 
• Commitment to software engineering principles for scientific python, a keen eye for clean code, and a passion for robustness and correctness.
• Domain Knowledge – Computer Vision: Working on Machine Learning problems related to computer vision applications.
• Deep Learning: Applying modern artificial neural networks to solve real-world machine learning problems using GPUs.

Nice-to-haves:

• Experience with optimisation. 
• Experience with deep learning for 3D modelling.

Personal attributes:

• While extensive knowledge of theory and best practices are highly valued, pragmatism wins over elaborate theory when it comes to shipping products that work.
• Data science is a team sport; communicate well, share knowledge, and be open to taking on ideas from anyone in the team.
• Showing attention to detail when it counts is important; to be considered for this role, click this link and apply some basic data science skills.

Embark on a consulting journey with Our Client, a leading innovator in infrastructure solution. This remote position offers you the opportunity to be a key influencer in Our Client's growth, providing top-tier technical support and strategic guidance to their valued customers.

Key areas you'll contribute
Strategic Advisory Role:

• Serve as a trusted advisor and technical expert on Data products.

Operations Management and Escalations:

• Handle daily technical operations and escalations, collaborating directly with customers and development teams for issue resolution.

Implementation and Customer Engagement:

• Perform customer installations, upgrades, and expansions, while leading regular monthly and quarterly customer review meetings.

Product Evangelism and Support:

• Act as an evangelist for Data products, providing guidance and support to assigned accounts.

Continuous Improvement and Collaboration:

• Identify opportunities for continuous improvement, collaborate with account teams to provide technical guidance, and actively contribute by submitting feature requests and bug reports. Coordinate with product marketing and development teams based on customer feedback.

• Proven experience in customer-facing roles with complex IT solutions.
• Extensive knowledge in enterprise IT infrastructure, networking, and storage.
• Strong understanding of file systems and expertise in scale-out NAS implementation.
• Advantageous experience with S3, high-performance computing, and lab/hardware management.
• Excellent written and verbal communication skills, coupled with the ability to thrive in a rapidly growing, entrepreneurial environment.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

JOB DESCRIPTION

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

The Technical Support Analyst is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is desirable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

• ·Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
• Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
• Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
• Provides mentoring and decision support for less experienced IT Support Engineers.

An exciting opportunity for a Specialist has become available to join the Business Transition team within the National IT department of ALDI stores, based in Prestons NSW. This position is a fixed-term contract until 30 May 2025.

As a Data Specialist you will be responsible for ongoing monitoring and analysis of the new business processes within the SAP Centric Software landscape across all departments. You will support the creation of visual representation of key data logs within the Celonis system with a focus on process utilisation and improvement. Working both proactively and as per business requirements you will identify opportunities to drive performance and automation across the entire business.  

What does the role look like?  

• Coordinate meetings with key stakeholders from multiple departments to identify, facilitate and align on cross functional demands
• Drive the collection cleansing, merging and management of data from various sources across the business and oversee the automation and documentation of tasks
• Drive continuous improvements of the SAP systems, development practice and processes that support scalability and optimise supportability
• Accurate documentation of how data represents process execution to support technical and business comprehension.
• Design and develop end-to-end optimised data pipelines and data transformation
• Close collaboration and alignment with process experts from all business areas

ALL about the role:

• Plan, develop and implement promotional strategies and marketing plans.​

• Upholding the portfolio brand standards, maximizing profitability, meeting targets and exceeding clients' needs​

• Work collaboratively with the entire Sales & Marketing team to achieve overall business objectives.​

• Understand competitor strengths and ongoing sales activities​

• Liaise with the Accor National Sales team to ensure access to key accounts and maximize any sales opportunities.​

• You will guide and lead other team members to succeed in setting goals.