Total 25 quality assurance executive job vacancies in Information Technology category in VIC - Melbourne - North Melbourne

As a member of the global Network Operations team, you will manage, monitor, and control one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels. Your responsibilities will include managing network traffic and performing critical network operations to maintain seamless connectivity.

Responsibilities: In this Technical Assurance role, you will provide 12/7 follow-the-sun support, proactively maintaining network performance by monitoring and managing network elements. You’ll utilize network management and incident ticket systems to address service assurance incidents, ensuring service levels are consistently met. Key duties include responding to Quality of Service breaches through alarms or customer tickets, adjusting call routing to cost-effective alternatives, and collaborating with vendors and carriers to restore performance to benchmark standards.

This role also involves engaging and communicating effectively with Symbio’s Domestic, International, and Southeast Asia customers, as well as working closely with third-party suppliers and carriers.

Impact of this Role: As the key contact for incident and outage management, you will uphold the Symbio brand reputation by handling incidents from start to finish in line with ITIL best practices and service level agreements. Your work will play a vital role in delivering an exceptional customer experience, acting as a single point of support to minimize service downtime.

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

About the Role:

If you are looking to launch your career in client/account management within Field Marketing, then this is the perfect place to kick start your career!

We are looking for a client focused and confident individual that isn't afraid of jumping straight into the deep end and working in a fast-paced environment. As the National Program Executive, you will build strong partnerships with internal and external stakeholders to achieve optimal service levels for the client.

Time Management, attention to detail, and juggling conflicting priorities are essential in this role; if you can work under pressure, you will find this role an interesting and challenging opportunity!

Benefits:

• An attractive total salary package is on offer
• Ongoing training and support 
• Individual professional development pathways
• Great company culture 

Primary Responsibilities:

• Develop and manage operational processes and procedures to ensure efficient and effective field and client timelines
• Communication management and supervision of client and field priorities
• Ensure timelines agreed between client and field team are adhered to
• Effective communication between client and field team to ensure desired outcomes are met
• Work closely with the Program Manager to develop and implement minimum reporting standards
• Understand patterns and risks in data and provide insights to Account Manager
• Manage Web based reporting site
• Present analysis and recommendations on areas of opportunity within the program
• Priorities tasks and manages time effectively to drive personal productivity
• Assist with ad hoc management / client requests where needed (store visits / follow up
• Manage client queries with urgency and is thorough and professional in follow up and communication
• Display resilience and perseverance when confronted by challenges and setbacks
• Radiate positivity to influence, build and drive effective relationships

About You:

• Previous experience in a Client or Sales Coordinator role is desired
• Previous field or retail experience will be highly regarded
• Ability to resolve issues, adapt to change and refine processes
• Strong IT skills (MS Office skills especially Excel)
• Ability to prioritise and manage time effectively
• High level of written and oral communication skills
• Strong attention to detail

What’s Next?

If you’re ready to join a high performing team in the retail environment, then APPLY NOW!

Please note only short-listed candidates will be contacted.

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

As our Director of Privacy and Assurance, based in Australia but with a global outlook, you’ll bring the following skills and experience: 

• Detailed understanding of Australian general privacy principles, concepts and frameworks (Federal and State). 
• Ability to upskill on international privacy regimes (e.g. GDPR).
• Issue identification - ability to conduct risk assessments and convert these into actionable plans.
• Experience in compliance programmes and projects, including working across processes, policies and products.
• Ability to communicate complex issues clearly, to non-legal stakeholders, including confidently presenting those issues to senior management.
• Understanding and experience of engaging with public sector and external stakeholders concerning data and privacy.

Practically, this will involve: 

The Privacy and Assurance Lead will be responsible for ensuring Auror remains at the forefront of best practice concerning data and privacy practices, in primarily three ways:

• Internal - working across product and policy teams to ensure external best practice in privacy and data protection is both championed internally and is reflected in product and policies through effective project management. This will also include building capacity on Australiana and international privacy regimes and emerging issues/trends.
• External - Ensuring Auror is up to date on and engaging in relevant international privacy and data protection regimes. This includes supporting internal stakeholders for relevant external engagements (customer, regulator, industry), recommending industry associations and engagement opportunities.
• Hybrid - Shaping the internal and external elements of privacy best practice and product development into tangible materials and outward facing collateral to develop assurance assets.

You’ll be reporting to:

Nick McDonnell, Senior Director of Trust & Safety and Global Public Policy

I recently joined Auror after 5 years working across technology policy for one of the world’s largest companies, focusing on Australia, New Zealand and the Pacific Islands. I’ve also worked in aviation and public policy in large corporations in different countries. I enjoy complex problem solving and the intersection between government, politics and society - and pushing the boundaries - hence my passion for the mission Auror has in solving and preventing crime. I live in Sydney with my wife and young son. LinkedIn: https://www.linkedin.com/in/nickjmcdonnell/

About you

• You’ll have experience with privacy laws and frameworks, understanding key concepts and obligations, and taking that knowledge into programmatic and pragmatic solutions in a complex organisation.
• You’ll be able to conduct risk assessments and make recommendations on how to keep our products, processes and policies up to date - but also still nimble - in order to provide internal and external assurance while supporting a high growth operation.
• You’ll be mission driven and passionate about the role of technology in society and the part that good data practices play.
• You’re a team player who can work independently and deliver, but contribute to building a strong team culture and know when to escalate issues to gain internal support and direction.
• You’re solutions focused and comfortable with ambiguity - knowing that perfect is the enemy of the good - and are able to exercise strong judgement in discerning between must haves and nice to haves
• We are a global company and we know one person can’t know everything, but you’ll need to have a strong foundation in privacy principles (especially Australian) and a demonstrated willingness to quickly come up to speed with relevant laws and requirements in other jurisdictions - especially the GDPR and the important global role it plays.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

• Competitive salary range: Depending on level of experience $160,000 - $178,000  (IC5)

• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.

What are the next steps?

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

Viva Energy has an amazing opportunity for a Graduate to join our Supply Chain, Product Quality Team. In this role you will embark on an exciting journey maintaining fuel product quality from the refinery gate, through distribution to customers and beyond to the customer tank. As part of the graduate experience, you will have an opportunity to:   

• Learn about and support the team on Product Quality (PQ) Standards, Manuals and Procedures 
• Record, investigate, and action PQ incidents to ensure that they are managed in accordance with standards
• Support fuels marketing initiatives and product launches and learn about local interfaces across Engineering, Operational and Sales and Marketing teams
• Learn about adequate processes to assure the quality of the bio components, renewable fuels, alternative fuels, and the biofuels in supply chain
   

A member of the Chief Digital & Information Officer (CDIO Team) and reporting to our newly appoint CDIO, this role contributes to our purpose by ensuring the CDIO is supported to be successful and can deliver on our strategy.

Responsible for the effective and efficient operation of the CDIO office and working as part of the broader EA team in corporate as needed.

Responsibilities include:

• Executive Support to CDIO
• Executive diary and meeting management for CDIO
• Domestic and international travel and VISA management for CDIO and direct reports
• Ensuring expense reports of CDIO and Executive direct reports are submitted by the monthly deadline.
• Budget management
• Liaise with Board administrator to ensure that the CDIO is aware of and meets all Board requirements.
• Administrative support: IT Support, records management, document formatting, (Board and ELT papers)
• Ad hoc team management (e.g. annual conferences, on-boarding new starters)
• Multi-region communication and coordination
• Running the CDIO office efficiently and effectively