Total 40 operations advisor job vacancies in Information Technology category in sydney

Reporting directly to a dedicated and experienced Portfolio General Manager, you will have the opportunity to steer and direct the highly engaged F&B, Front Office, Reservations & Engineering teams to success.

You will be supported by an experienced ExCom team from T&C, Sales & Marketing, Finance and Revenue and have direct access to the hotel asset management team, working collaboratively to ensure optimisation of revenue generation and ultimate guest satisfaction.

Primary responsibilities include but are not limited to;

• Provide operational and strategic direction to hotel management team, and support manager’s in their individual roles to ensure the best possible outcomes
• Prepare end of month reporting and attend owners meetings with the Portfolio General Manager to best represent the operations of the hotel
• Promote the Hotel’s ongoing ESG commitments, ensuring green choices are made in line with our roadmap to carbon and energy reduction and bringing to life our social elevator philosophy
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards
• Engage with our loyal guests, seeking feedback and setting strategies for increased customer satisfaction and RPS across our rooms and F&B offerings

For more information, a confidential discussion or to apply, please reach out to [email protected]

The Head of Operations - Telehealth, is responsible for leading and managing a contingent independent contractor workforce of 100 doctors. This role involves evolving the clinical solutions and experience, ensuring availability and engagement of the workforce, identifying and building out tech controls, ensuring patient and prescriber safety, and keeping across policy and regulation. You will collaborate with various department heads, including operations, nursing, compliance, growth, and legal, to build an evolving and compliant solution that prioritises checks, balances, and acknowledgements. This role also involves managing performance and adherence of the department and service.

Key Responsibilities

• Clinical Leadership:

  • Provide strategic direction and leadership for the telehealth doctors’ team
  • Develop and implement clinical solutions to enhance patient and prescriber experience
  • Ensure the delivery of high-quality care through evidence-based practices
  • Build and lead a high-performing team by providing leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
  • Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
  • Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
  • Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

• Workforce Management:

  • Develop strategies to attract, retain, and motivate the doctors workforce (independent contractors)
  • Develop strategies to promote high engagement and availability from Doctors to meet the demands for consults 
  • Oversee workforce planning and scheduling to meet patient demand

• Tech Controls and Innovation:

  • Identify and build out technological controls to support telehealth services
  • Work with IT and other departments to integrate new technologies and improve existing systems
  • Ensure that tech solutions align with clinical needs and regulatory requirements

• Patient and Prescriber Safety:

  • Implement policies and procedures to ensure patient and prescriber safety
  • Monitor and ensure compliance with all relevant healthcare regulations and standards
  • Lead initiatives to continuously improve safety and quality of care

• Policy and Regulation:

  • Stay abreast of changes in healthcare policy and regulations affecting telehealth
  • Ensure the telehealth service complies with all relevant laws and guidelines
  • Work with the compliance and legal teams to address regulatory challenges

• Collaboration and Coordination:

  • Collaborate with the Head of Operations, Head of Nursing, Head of Compliance, Head of Growth, and Legal to build a compliant and efficient telehealth service
  • Ensure effective communication and coordination between departments
  • Foster a culture of teamwork and continuous improvement

• Performance Management:

  • Develop and monitor performance metrics for the telehealth doctors’ team
  • Conduct regular performance reviews and provide feedback to doctors
  • Implement strategies to improve performance and ensure adherence to standards

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Provides technical support activities for a production processing environment.
• Installs, maintains and supports applications and major IT system components, subsystems.
• Customizes specific IT operations management software or creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance and security functions.
• Analyzes and resolves problems related to failures in application and ancillary software components.
• Provides technical assistance to Operations, Systems Support, and Application Support staff.
• Creates and maintains complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions.
• Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with FIS architectural standards.
• Analyzes business and technical requirements; translate those requirements into product designs.
• Develops programming logic for new technology solutions.
• Code, test, debug, document, implement, integrate and maintain supporting application components for IT operations management software.
• Suggests technical alternatives and improves/streamlines processes and systems.
• Completes project assignments and special projects commensurate with job expectations.
• Plans, analyzes and forecasts activities to plan projects and tasks.
• May provide leadership and/or guidance to other technical professionals.
• Communicates system architecture to technical and business audiences.
• Writes technical specifications and other forms of documentation.
• Educates internal users on software capabilities and use.
• May specialize in management and support of IT event correlation and analysis software; participate in selection and deployment of technology solutions, infrastructure components, product evaluation and buy vs. build recommendations in support of business needs; provide technical and leadership support of disaster recovery/business continuity plans.
• Other related duties assigned as needed.
   

What you bring:

• Bachelor’s degree in computer science, information technology or engineering or the equivalent combination of education, training, or work experience.
• Experience in IBM Mainframe Assembler IBM or Mainframe COBOL is required DB2 Database
• Good to have experience in
• Demonstrated knowledge of FIS products and services
• Demonstrated knowledge of financial services industry
• Demonstrated knowledge of mainframe and/or open systems operating systems
• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
• Proficiency in business modeling and business requirements definition disciplines
• Understanding of software/hardware installation methodologies
• Ability to estimate work effort for project sub-plans or small projects and ensure projects are successfully completed
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Ability to persuade and influence others on the best approach to take
• Flexibility, versatility, dependability
• Positive outlook, strong work ethic
• Willingly and successfully fulfills the role of teacher, mentor and coach

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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