Total 704 customer service manager job vacancies in Information Technology category in Australia

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• Great discounts & benefits across our variety of brands!

Reporting to the Head of Hotels Optimisation, the Program Manager is responsible for  the establishment, development and successful delivery of a portfolio of initiatives across Hotels, delivering cost reduction targets for the year. 

You'll be an experienced Senior Project Manager or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of venue optimisation initiatives, across the ALH Hotels businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

• Hybrid working (3 days in office, 2 days from home)
• B-Corp company with multi-award winning products (Good Design x3, Red Dot x2 and Dezeen)
• Customer-centric team (4.8 / 5 star rating out of 3000+ customer reviews)

About Eva

Hi, we’re Eva — Welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, come join us as we help make more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

We're looking for an experienced Head of Customer to lead our Customer Support function at Eva. Having recently launched our showroom in Melbourne (186 Faraday St, Carlton), this newly created role will own and streamline our online and offline customer experience. You will have three direct reports:

1. 2x Senior Customer Support/Team Leads (online)
2. Showroom Manager (offline)

Success in this role looks like:

• Overall responsibility for Customer Support department, ensuring a consistent and on-brand online and offline customer experience
• Work with Senior Support Leads and Showroom Manager to manage day-to-day activities, ensuring timely resolution of customer queries; that performance metrics and targets are met; and quality assurance is maintained.
• Recruit, lead and coach teams to achieve and exceed performance goals and targets (including NPS, CSAT etc).
• Foster a positive and supportive work culture through regular meetings, feedback, and training programs.
• Work closely with Supply Chain to ensure operational elements of the customer experience is streamlined, and there is optimal planning and forecasting to meet customer needs 
• Collaborate with the marketing team to support promotional campaigns across both retail and ecommerce channels.
• Analyse, optimise and implement strategies, processes, and technology to improve operational efficiency and reduce costs, such as process automation, resource optimisation, and lean management techniques to deliver best-in-class customer support.
• Monitor and analyse customer feedback and metrics to drive continuous improvement and communicate trends and front-line feedback to senior management 
• Regular reporting to monitor team efficiency, SLAs and overall customer service.

• 5-8 years experience in a similar leadership role, and/or call centre operations
• Proven leader with excellent communication skills and practices
• Analytical, logical and a natural problem solver
• Great coach, advisor and mentor to inspire a team of people towards a common goal
• Ability to prioritise tasks, meet deadlines and work independently in a fast-paced environment.
• Proven track record of leading with a high degree of emotional intelligence
• Proficiency with Shopify, Zendesk, Monday.com and/or similar programs
• Bonus points if you've had experience in start ups, ecommerce and omni-channel retail.

• A chance to grow with a rapidly expanding start up.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• Flexible work - we’re proud to say that we had WFH before WFH became a thing
• All the coffee/ tea/ beers/ kombucha you need.
• Free anniversary mattress and generous friend/family discounts.
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of really lovely people.

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through.

Cosiest,
Amanda

About the Opportunity

Our clients cover areas of the retail industry such as beauty, pharmacy and electronics. As a fast growing industry, the requirement for an innovative and results driven person is essential.

As the National Program Manager, you will be responsible for building strong foundations with key stakeholders to foster a win-win outcome. While leading a field team you will drive Best in Class Planning and Execution of the client program, superior client service, on-going evolution of processes, capability and efficiencies in line with client and retail requirements.

As the strategic lead you will provide direction to the field team, making informed decisions that will develop and improve retail activations. This expertise will be drawn from an extensive knowledge of the Retail market and client service management.

This role suits someone who can juggle conflicting priorities and meet client deadlines while leading the team with a tenacious and adaptable attitude to anticipate both our business and the client’s needs.

Benefits

• An attractive total salary package is on offer
• Autonomous role with comprehensive training and support
• Hybrid – work from the office and home!
• The chance to work with a global FMCG business 
• Great company culture with individual professional development pathways

About You

We are looking for someone who knows how to communicate and engage with people at any level. Someone who is eager to take on a challenge and who is hungry to learn.

You will already have proven experience as an Account/Client Service Executive or as a Field Team Leader looking to step up into a National role, as well as:

• Tertiary qualification highly regarded
• Account/Client Management Experience
• Understanding of Australian retail landscape  
• Experience in leading a sales/field team
• Proficient in Microsoft Office Applications
• Experience working in a team environment preferred

Are you ready for a new challenge?

If you think you can take this role and make it your own, apply now! 

We look forward to seeing your application and discussing this exciting position further. 

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The AP+ Cyber team is a best-in-class function who lead with heart and continue to support our purpose.

We’re seeking expressions of interest from experienced Cyber Program Managers for an exciting and challenging max term contract opportunity.

The Cyber Program Manager is responsible for overseeing the delivery of cyber security programs and projects, ensuring their successful completion on time and within budget. You will be responsible for managing the portfolio of cyber security initiatives and working closely with cross-functional teams to develop and implement effective cyber security strategies and solutions. 

We'd love to hear from you if have:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience in managing complex cyber security programs and projects.
• Experience in the financial services or payments industry is highly desirable.
• Strong knowledge and understanding of cyber security principles and best practices.
• Experience in managing cross-functional teams and working with stakeholders at all levels.
• Excellent project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Strong leadership skills with the ability to influence and align stakeholders towards common goals.
• Excellent communication skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Relevant certifications such as CISSP, CISM, or PMP are highly desirable.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.

What's Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review each expression of interest within two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

As our Technology Manager - Apps and Data you’ll be required to bring a combination of technical knowledge and leadership capability with a strong focus on people management of a skilled team of IT professionals. In this role you’ll play a crucial role in shaping the technological landscape for NEXTDC while fostering a positive and dynamic team culture.

Included in the teams you’ll be managing are experienced professionals covering:

• Customer app and integrations: Azure, .Net framework, C# Angular/React
• Salesforce: Sales Cloud, Service Cloud, Experience Cloud
• ServiceNow: Workflows, Forms, View, Integration
• Data: Maintain Data Models, Reporting, Data Mart

To be successful in this position you will show an entrepreneurial mindset and bring value to the following areas:

Leadership and Team Management: Ensuring a collaborative and productive environment. Fostering growth and development. Performance reviews and employee engagement.

Operational Oversight: Implement robust monitoring and alerting systems. Develop comprehensive backup strategies and recovery plans. Adopt best practices for cloud operations

Project Oversight: Coordinate with project managers to align IT projects with business objectives and timelines. Overseeing design, development, and deployment processes. Manage resource allocation effectively to meet project deadlines and budget constraints.

Strategic Planning: Collaborate with senior management to define IT strategies and initiatives that support the company's goals. Develop and implement policies and procedures to enhance efficiency and standardize best practices.

Budget and Resource Management: Negotiate with vendors and suppliers to procure high-quality services and products at competitive prices. Monitor IT expenditures and provide reports to senior management on financial performance.

• Opportunity to develop & lead the Scrum Master Practice 
• 2 year fixed term contract
• Top 5 LinkedIn Company

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Are you an Scrum Master with experience of leading a Scrum Practice and developing both the people and capability of the practice?

Rest Super continues to develop its Scrum practice capability and Agile methodology way of working to drive consistent quality and governance across the organisation. To enable us to do this, we wish to engage an expert Scrum Master with a history of developing people, services, performance, frameworks and capability, resource management, partnerships and stakeholder management.

As an integral member of the Portfolio Delivery Senior Leadership Team, you will provide strategic thought leadership, collaborative operational improvement and business unit management support for the broader PD function.

Key Accountabilities/Responsibilities

• Provide strategic thought leadership to the Portfolio Delivery function, the Scrum Manager Practice and agile ways of working at Rest, including strategy, innovation, employee value proposition, integrated operational improvement and best practice techniques tailored to Rest needs.
• Design and oversee quality of Scrum Management services, responsible for achieving key performance targets and practice objectives related to change planning and execution, stakeholder satisfaction and capability maturity. 
• Develop and manage the Scrum Management capability maturity roadmap and responsibility for the Scrum Management and agile ways of working frameworks including processes, policies, exemption management, tools, competencies and knowledge management.
• Strategic resource management includes workforce planning for future skill requirements, talent acquisition, managing an optimal balance of permanent and contingent resources to develop IP, engagement, performance whilst minimising cost and risk.
• People leadership and development, role model the Rest values and drive employee engagement across the DTD and broader Rest teams.
• Work with our key internal and external partners to provide safe, efficient and effective Scrum services, proactively manage our key PD stakeholder relationships.
• Provide proactive business unit management support to GM Portfolio Delivery.
• Support and enable the transition and management of agile ways of working at Rest.