Total 2,537 Customer Service job vacancies in south melbourne victoria

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Receptionist


Langwarrin VIC


Receptionist position available

Weekday shifts
Langwarrin
Work close to home
Signature Care presents an exciting opportunity for a reliable, presentable and friendly receptionist to work at our Langwarrin Community Aged Care. You must be organised, comfortable with learning new technology, discrete and able to effectively communicate with a wide range of people. You should have professional and polished presentation with excellent verbal and written communication as well as sound computer skills.   We want someone that has initiative but who also doesn't mind doing basic administrative tasks. We need someone to be the 'heartbeat' of our office, with a 'can do' attitude. This role could suit someone returning to the work environment that has aged care or healthcare experience.  Your key responsibility will be






... Click here to view more detail / apply for Receptionist

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Membership & Customer Service Superstar


Anytime Fitness Cheltenham


If your resume and cover letter are generic, not explaining why you are suited to our team it will not be considered. Anytime Fitness Cheltenham is part of a group of some of Australia's best performing Anytime Fitness clubs. We became this by delivering exceptional customer   service and facilities to our members. Our aim is to provide the best possible experience every single time someone comes into contact with us.Our team is tight, we are selective, we look for someone who is outgoing, willing to learn and a people person. When you are part of our team, you will learn and grow within. You just need to have the right attitude - we will help with the rest.Our average stay of






... Click here to view more detail / apply for Membership & Customer Service Superstar

Full time, ongoing Band 4, $65,512 pa Super
Closing date: 12pm on Monday 5 August 2024
Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.
Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, youll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.
The role
The Finance Officer supports the Community Wellbeing team in the delivery of services to aged care clients who are in receipt of Home Care Packages and use the Support at Home Programs.
Also working closely with the Finance team, the role undertakes a range of tasks, including:

debtor invoice entry, and the production and distribution of debtor statements
payment reconciliations
accounts

... Click here to view more detail / apply for Finance Officer ? Home Care Packages

If you want a new career THIS IS IT!   SNAPSHOT OF WHAT YOUR NEW THE ROLE WILL ENTAIL   Full details will be provided in detail at the client interview but will include Handle day to day tasks including client liaison, preparing quotes and general office duties; provide advice to clients; carrying out own administrative; respond to client and supplier enquiries promptly and professionally.  Due to the style of the role there is no hybrid working arrangements.   WHO YOULL BE WORKING WITH   Reports to the Managing Director and works with a lovely professional mature team.   VITAL QUALIFICATIONS & EXPERIENCE FOR THE ROLE   You will need to have solid recent customer service and administration experience. Be enthusiastically willing to undertake company paid training and qualifications. Have a current drivers licence and motor vehicle to commute to work.   ESSENTIAL SKILLS & SOFTWARE KNOWLEDGE   Good

... Click here to view more detail / apply for Customer Service & Administration

People, Culture and Brand | Volunteers


Closing date: 31/08/2024



About MercyCare
As a leading Western Australian not-for profit provider of aged care, family, community, early learning and disability services we support people throughout life's journey. We live by our values - respect, integrity, compassion, justice, excellence, and courage and our team are passionate about helping others, with an open heart and mind. With our 170-year legacy extending back to the Catholic Sisters of Mercy, today we stand proud to make a positive difference in our local communities. When you join MercyCare you join a community of people that want to make a difference.
About the role
MercyCare Early Learning Centre in Seville Grove is looking for Child Assist volunteers. You will play a valuable role in supporting children to develop their interests, skills, and knowledge in a safe and supportive environment.

... Click here to view more detail / apply for Seville Grove Early Learning Centre

Join the Y Team!
At the Y, we believe in the power of inspired young people. Here at Y Ballarat we provide a wide range of programs and services to over 100 communities across Victoria, including rural and remote communities.  We currently have over 700 staff across the state and continue to grow and develop our passionate workforce.
Our childrens services operations include the management of kindergartens, early learning centres and before and after school care. We have over 90 services across Victoria. Our Youth programs have an increased presence in Ballarat through our Youth hubs, workshops and in our ReCranked and JumpStart programs.
For further details visit: yballarat.org.au
Our  Opportunity
We currently have a vacancy at our Clayton Community Centre Kindergarten and are looking for a Cert III or Diploma Educator  to join our motivated and enthusiastic team. 
What's different about Clayton Kindergarten ... Click here to view more detail / apply for 2024 Metro Region: Clayton Community Centre Kindergarten ? Cert III or Diploma Lunch Cover

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

About the opportunity

Join our Global Operations vertical as Contact Support Advisor in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Contact Support Team Leader, you will help us resolve escalated or exceptional queries on first contact, or to work with our customers to support them through more complex needs, with the endeavor to create a frictionless experience for our customers.  Some of the other responsibilities include:

• Take ownership for complex customer queries, ensuring a timely resolution to a meet our client’s satisfaction 
• Strong stakeholder management, with a focus to build customer relationships and internal networks 
• Utilise a variety of technological platforms to resolve customer queries  
• To obtain in-depth knowledge of Xplor systems to become a subject matter expert (SME) 
• Liaise with colleagues to raise continuous improvement suggestions, using customer feedback 
• Improve customer facing processes 
• Be proactive in meeting our customer’s service level agreements (SLA’s) 
• Collaborate with senior colleagues to ensure that customer needs are being met 
• Demonstrate effective engagement and communication with our customers 

Customer Services 

• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first time resolution rate 
• Resolves second line customer queries relating to their accounts associated to payment contracts and contractual relationships 
• Escalate any issues reported by customers where necessary 
• Progress, follow-up and resolve queries with the use of the relevant management system 

 Administration 

• Record all activity associated with any communication in the related management system 
• Accurately update internal and external systems and tools as required 
• Follow defined scripts or directions around support as defined by the department 

About Us:

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role: 

Melba Support Services are actively recruiting for Disability Support Workers to join our team on a Casual basis in Horsham, VIC. You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives. 

 

Responsibilities: 

• Implement support plans based on supported person's needs, preferences and interests 

• Help with all aspects of daily living from getting up in the morning to going to bed at night 

• Aid people to get to their chosen activities like social events, work and appointments 

• Promote personal choice and control for the person 

• Assist with personal care & hygiene and household duties like cleaning, cooking, and washing 

• Administer medication 

Qualifications and Experience: 

• A passion for enabling and working with people  

• Desire for meaningful work and comfortable providing people with daily living support 

• Willingness to learn new skills, undertake ongoing training  

• Willingness to work as part of a team 

You will also bring with you or be willing to obtain:

• A current NDIS Worker screening Check 

• A current Employee Working with Children Check 

• A current unrestricted Australian Driver’s License 

• Evidence of COVID-19 vaccination status, including booster 

• Current First Aid Certificate with CPR 

*We can support you through the process of obtaining these if you don’t already have them. 

You must be available to work a minimum of 2 shifts per week (2 hours per shift). 

Why Join Us? 

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. 

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

We have an exciting Sales Support role supporting our wider Products Services team. As Sales Support, your role will be to support the team in maximising revenue from one or a small number of client accounts in order to achieve agreed revenue targets and sales quotas. This role is required to ensure complete customer satisfaction when dealing with their allocated accounts.

What You’ll Do:

• Assisting in formulating, implementing and managing strategic business plans regarding one or a small number of client accounts to achieve sales revenue and sales quota targets.
• Supporting the team as they liaise with clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
• Acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided and continually seek the opportunity to participate in clients' strategic business planning processes.
• Supporting the team in conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.

What You’ll Bring:

• Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Specialised product and industry knowledge.
• Thorough understanding of Account Management techniques and disciplines.
• Excellent communication skills, both written and verbal

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

 

Truganina location | $35 - $40 per hour Super
Join a Global leader with an immediate start available
Temp with possibilities of perm | No access to public transport  
About the Company
  
This is an excellent opportunity to join a highly reputable brand, No. 1 in their Industry Globally and a highly regarded team for their ability to deliver a high-end service.
  
This is a newly created role due to growth, offering a wealth of opportunity and development. 
  
About you
  
Ideally, you will have a background in Customer Service gained in a Transport and Logistics environment. You will be highly organised, work well in a time-critical environment and possess a solid commitment to providing a superior customer experience. 
  
You will enjoy the responsibility of managing the customer relationship as the first point of contact and assisting our ... Click here to view more detail / apply for Customer Service Representative

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Our client based in Clayton are a leading provider of sustainable solutions and focus on livability & functionality of urban environments across the country.They are currently seeking a Permanent Full-Time Maintenance Handyperson to join their team. If you have previous experience as Handyperson, Groundmen or Carpenter this may be the role for you!For this role it will be based in Clayton, however you will be working all throughout South East Melbourne Metro - you will get a company car.The shift time for this role will be Monday to Friday 6am - 2.30pm. Key Responsibilities:

Patching and plastering walls
Performing adhoc painting tasks
Installing bollards and sheds
Repairing door frames, hinges, and replacing doorknobs
Utilising hand and power tools for various maintenance tasks
Conducting general building and retail maintenance
Providing quotes for small works
Assisting with furniture moving
Conducting basic
... Click here to view more detail / apply for Maintenance Handyperson (Retail & Aged Care)

Receptionist - Picton
About the Opportunity 
We are seeking an experienced  Receptionist  for a Permanent Full-Time opportunity based at our corporate offices in Bunbury, Western Australia. Reporting directly to our Executive Assistant, this is a diverse role; with exposure opportunities within a prominent Southwest business.As this individual will be the first point of contact for Piacentini & Son, the ideal candidate will have a friendly demeanor, strong organizational skills, and an eagerness to assist our stakeholders.
About You  

3 Years Experience in a similar role (strong administration background highly regarded)
Demonstrated experience with Microsoft Office Suite
Reliable, punctual, and committed to delivering high-quality work
Possess excellent communication skills, phone etiquette, empathy, and the ability to build rapport and positive relationships within the workplace
Display a clear commitment and focus on the health, safety and well-being of all

... Click here to view more detail / apply for Receptionist

• The Customer Experience Specialist is primary responsibility is to provide a ‘best in industry’ experience when dealing with all customers (internal and external) through adhering to the customer practices, being authentic, empathetic, engaging, risk aware and doing what you say you’re going to do.
• The Customer Experience Specialist is pivotal in focusing on first call resolution for our customers and advisors within each interaction. This experience will apply to all TAL product lines (Retail, Direct and Investments) and as you put yourself in the customer’s shoes, you will be the smiling face of TAL.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in South Australia Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

• Advanced understanding of end user support and Active Directory

• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles
• Great comms coupled with a genuine desire to understand your customers and help them

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $80k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

• Hybrid working (3 days in office, 2 days from home)
• B-Corp company with multi-award winning products (Good Design x3, Red Dot x2 and Dezeen)
• Customer-centric team (4.8 / 5 star rating out of 3000+ customer reviews)

About Eva

Hi, we’re Eva — Welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, come join us as we help make more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

We're looking for an experienced Head of Customer to lead our Customer Support function at Eva. Having recently launched our showroom in Melbourne (186 Faraday St, Carlton), this newly created role will own and streamline our online and offline customer experience. You will have three direct reports:

1. 2x Senior Customer Support/Team Leads (online)
2. Showroom Manager (offline)

Success in this role looks like:

• Overall responsibility for Customer Support department, ensuring a consistent and on-brand online and offline customer experience
• Work with Senior Support Leads and Showroom Manager to manage day-to-day activities, ensuring timely resolution of customer queries; that performance metrics and targets are met; and quality assurance is maintained.
• Recruit, lead and coach teams to achieve and exceed performance goals and targets (including NPS, CSAT etc).
• Foster a positive and supportive work culture through regular meetings, feedback, and training programs.
• Work closely with Supply Chain to ensure operational elements of the customer experience is streamlined, and there is optimal planning and forecasting to meet customer needs 
• Collaborate with the marketing team to support promotional campaigns across both retail and ecommerce channels.
• Analyse, optimise and implement strategies, processes, and technology to improve operational efficiency and reduce costs, such as process automation, resource optimisation, and lean management techniques to deliver best-in-class customer support.
• Monitor and analyse customer feedback and metrics to drive continuous improvement and communicate trends and front-line feedback to senior management 
• Regular reporting to monitor team efficiency, SLAs and overall customer service.

• 5-8 years experience in a similar leadership role, and/or call centre operations
• Proven leader with excellent communication skills and practices
• Analytical, logical and a natural problem solver
• Great coach, advisor and mentor to inspire a team of people towards a common goal
• Ability to prioritise tasks, meet deadlines and work independently in a fast-paced environment.
• Proven track record of leading with a high degree of emotional intelligence
• Proficiency with Shopify, Zendesk, Monday.com and/or similar programs
• Bonus points if you've had experience in start ups, ecommerce and omni-channel retail.

• A chance to grow with a rapidly expanding start up.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• Flexible work - we’re proud to say that we had WFH before WFH became a thing
• All the coffee/ tea/ beers/ kombucha you need.
• Free anniversary mattress and generous friend/family discounts.
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of really lovely people.

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through.

Cosiest,
Amanda

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Field Services technician in South Australia. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of technical specialists in the field and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great field specialists value different things to Service Desk - daily variety, great customer relationships and new challenges in new tech

• We find and retain the best. Best Service Desk, best Project Engineers, best managers, best team!

Role

In this role you will:

• Provide onsite desktop and IT infrastructure support to our customers across Adelaide
• Be involved in occasional project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Experience working with an IT outsourcer or service provider. (Desired)
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Up to $80k as part of a great package
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentoring program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Melbourne CBD Location
$35 p/h Plus Super




About Our Client

Our client is a leading automotive accident repairer, who has a large presence across Australia. Known for their quick turnaround times and realistic advice offered on every call, they are looking for a new Customer Care Officer who shares the same values. This full-time role is a great opportunity to start a customer service role in the next 2-weeks.



Job Description

Reporting to the Customer Care Manager, your main role and responsibilities will include but not limited to:

Responding to all inbound emails and phone calls from customers.
Answering all queries from site managers and operational store managers directors.
Working with customers to administer refunds and warranty claims.
Communications internally with all other departments.




... Click here to view more detail / apply for Customer Care Officer

Job no: 0063346
Location: Werribee Campus. Melbourne, Australia
Role type: Full time; Continuing
Faculty: Faculty of Science
Department/School: Melbourne Veterinary School
Salary (AUD): Level B: $119,231 - $141,581 p.a, plus 17% superannuation (pension)

About the Role
The Lecturer in Small Animal Clinical Studies (Primary Care) at the University of Melbourne’s Melbourne Veterinary School will excel in teaching and clinical service within the Department of Veterinary Clinical Sciences.

This role involves delivering clinical instruction and supporting final-year rotations in the Doctor of Veterinary Medicine (DVM) program, as well as developing and presenting tutorials, lectures, workshops, and practical classes.

The Lecturer will contribute to leadership and service both within the university and the broader community, working closely with veterinary staff to ensure effective clinical service and integration with partnering practices.

Your responsibilities will include:

Make independent and innovative contributions to teaching and learning at all levels, with a focus on workplace integrated learning in DVM4, which enhance student learning and experience.
Provide support for DVM4 workplace integrated learning (clinical rotations) through provision of student inductions, clinical rounds, mentoring students, being a point of contact for students and staff employed by Greencross Veterinary Hospital (GVH) and Lost Dogs Home (LDH), collating and delivering formative and summative feedback to students
Work closely with clinical teams and individual clinical staff at GVH and/or LDH to ensure a high-quality student experience in a student-focused teaching and learning environment, ensuring all students acquire the required clinical competencies and intended learning outcomes.
Deliver teaching and assessment in a variety of settings by conducting tutorials, lectures, practical demonstrations, seminars, computer-based learning exercises and laboratory-based workshops which may extend to individual consultations and provision of online resources.
Provide excellent veterinary services to patients and clients, ensuring that clinical services meet the standards of national and international accreditation bodies.
Who We Are Looking For
You will have demonstrated tertiary-level teaching experience with the ability to teach innovative programsYou will work independently and as a member of a team with a wide diversity of background, interests and at a variety of locations to deliver high-quality veterinary services to clients as well as teaching outcomes.

Lecturers at the University of Melbourne are expected to have expertise in clinical professional practice and experience in scholarly activities resulting in impactful publications and/or other scholarly outputs.

You will also have:

An awarded Bachelor of Veterinary Sciences, Doctor of Veterinary Medicine or equivalent veterinary degree registrable in Victoria with at demonstrated relevant experience as a veterinarian.
A scholarly approach to teaching as evidenced by demonstrated skills in teaching practice including analysis of learning needs, identification of appropriate approaches to teaching, developing ways to improve practice by obtaining and analysing feedback and maintaining currency with professional practice.
Demonstrated experience in small animal veterinary clinical practice and proven ability to manage a challenging and varied caseload.
Well-developed interpersonal and skills with the ability to build and maintain relationships with clients, internal and external stakeholders and an ability to tailor information to different audiences in a diverse environment.
For further information regarding responsibilities and requirements, please refer to the attached PD.

This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is available for this position.

Your New Team – “Melbourne Veterinary School“
The Melbourne Veterinary School has a proud tradition of excellence in research, education, and leadership. The Melbourne Veterinary School has research strengths in animal diseases, zoonotic infectious diseases, production animal systems (including dairy and red meat) and animal welfare. The Melbourne Veterinary School provides the only professional entry veterinary medicine program in Victoria and covers a wide variety of undergraduate and postgraduate subjects across veterinary science with Australia’s premiere graduate Doctor of Veterinary Medicine program, which is nationally and internationally accredited by VSAAC, RCVS and the AVMA COE.

In January 2023, Greencross Pet Wellness Company opened the Greencross Veterinary Hospital at the Werribee campus, providing 24-hour specialist and emergency care for patients, along with clinical rotations for the University’s Doctor of Veterinary Medicine students.

The School is a central component of the Faculty of Sciences which has an outstanding international reputation for excellence and innovation in research, curriculum development and for links within industry, policy makers, other research institutes and the wider community - http://mvs.unimelb.edu.au/engage/clinical-services/veterinary-care-at-werribee

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Join Us!
If you feel this role is right for you, please apply with the following documents:

Resume
Cover Letter outlining your interest and experience
The responses against the Selection Criteria^ (found in the Position Description)
^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

If you have any questions regarding the recruitment process, please feel free to contact Anna Gradoboeva via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

Advertised: 26 Jul 2024 12:05 AM AUS Eastern Standard Time
Applications close: 26 Aug 2024 11:55 PM AUS Eastern Standard Time

Review and Apply: https://jobs.unimelb.edu.au/en/job/917880/lecturer-small-animal-clinical-studies-primary-care

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