Total 874 Customer Service job vacancies in south hurstville

Looking for an opportunity to work closer to home in Goulburn? Our client is offering a fantastic role for someone with experience in sales support, customer service and administration who is looking to be part of a busy close knit family business. 

About Gecko Cleantech
Founded in 1997, Gecko Cleantech is a family-owned business based in Goulburn, NSW. They provide innovative spill, cleaning, and safety products, helping customers across Australia reduce costs and pollution.

About the Role

In this position, you’ll play an integral part in supporting sales operations, processing orders, managing customer inquiries, and working closely with the sales team and the General Manager. If you're ready to bring your good administrative and customer service skills into a rewarding environment and enjoy working with a team who have great work ethics and professional values, this could be your ideal role.

• Processing sales orders, delivery notes, and tax invoices
• Providing customer service via phone and email
• Supporting sales representatives with accurate data entry and reporting
• Assisting with quotes and general sales administration
• Managing daily KPI reports and clearing bank feeds
• Contributing to the efficient operation of the sales process
• Following up on sales leads
• Making calls to prospective clients to book appointments for Sales reps

About You

• 2 - 5 years Minimum experience in admin, sales support or customer service
• Strong organizational skills with the ability to manage multiple tasks
• Familiarity with CRM systems (experience with SAASU is an advantage)
• High attention to detail and accuracy in data entry
• Excellent communication skills and a team-oriented mindset
• A strong fit with a purpose driven, family-oriented work culture

What’s in it for You?

• A stable, full-time role in a respected local business
• The chance to work close to home, avoiding long commutes
• A supportive environment with a strong team dynamic
• Competitive salary package
• Autonomy,  you will be trusted to do your work, no micromanagement 

To apply, please submit your resume along with a cover letter detailing your suitability for the role.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Senior DBA and System Programmer at Civica

This is a vital specialized position within the Health Solutions Business Unit. In this role, you will deliver essential database support for the design, development, and maintenance of key solutions using Informix and Microsoft SQL. We're looking for someone with a solid grasp of database administration for both Informix and MS SQL Server. This includes key areas like performance optimization, monitoring, stored procedures, indexing, scripting, scheduled maintenance, and backup procedures. Your expertise in these domains will be invaluable to our team! Additionally, this position involves providing general systems administration, programming, and application support.

This position presents a stimulating opportunity for client interaction, in which you will engage with private health insurance companies while developing PHI products and related initiatives. Onsite visits will be required based on project demands, especially more frequently during the GoLive phase. Your key performance indicators will comprise the resolution of tickets within established service level agreements (SLAs), in addition to ensuring that projects are completed on schedule, within budgetary constraints, and with a commitment to high standards of quality.

This role presents a unique chance to influence product development as a Database Administrator, all while leading a talented team and partnering with a leading software or product company. You'll take charge of guiding our DBAs in the creation, implementation, and support of Informix and MS SQL solutions.

What you will do to be successful in this role

• Perform programming & application support relevant to database technologies and systems integration for supported environments
• Act as a technical escalation point and provide Level 2 customer support. You will bring in an experience in troubleshooting and resolving database problems
• Oversee, respond to, and report on environmental metrics (both application and platform) in alignment with established customer Service Level Agreements (SLAs) pertaining to availability, performance, and capacity
• Join the on-call support team to address incidents that occur outside regular working hours and during public holidays.
• You will have a solid background in Database Administration, particularly with Informix Server or MS SQL Server
• Hands-on experience in maintaining Informix and 4GL solutions

• You are proficient in shell scripting languages (Perl, Python, PowerShell) along with application development, debugging, and troubleshooting expertise. Demonstrated ability to implement operational automation through scripts.
• You are very skilled in Performance Tuning and Optimization (PTO), leveraging native monitoring and troubleshooting tools. You also have a strong understanding of indexes, index management, and statistics
• You will have familiarity with Linux Server environments (SuSE, RedHat) platforms

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the role:

Reporting to the Customer Service Manager, you will lead a small team responsible for providing hypercare to our high risk customers. You will support and guide your team to help equip everyone with the tools to be successful. You will also attend Customer meetings, understand expectations and create / manage an execution plan. This is a hands on role, responding to our customers and working to a fast resolution.

What you’ll do:

• Create and maintain training documentation for both customers and staff
• Conduct regular training sessions with your team, along with QA audits
• Proficient in excel and reporting
• Use data to guide your decisions and actions
• Ensure service standards are met, such as SLA and CSAT - focusing on continuously improving our offering to customer
• Monitor workload and make sure this is evenly distributed
• Escalations - you will be great at de-escalating a situation and committed to getting a fast resolution
• Collaborate and engage with key stakeholders to achieve the best outcomes for the customer

Qualifications and Skills:

• You are a strong and confident leader, who works for their team
• Customer Obsessed - Leading by the front, with a sense of urgency
• You challenge the status quo and are solution focused
• Exceptional time management and organisational skills, able to prioritise and delegate tasks
• Strong communicator, who is able to listen, adapt and communicate effectively
• Driven and adaptable

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. 
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample free on-site car parking.
• Long term stability, working for a global company. 

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well and reference checks

About Rentokil Initial:

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials:

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli