Total 4,879 Customer Service job vacancies in Sydney/Melbourne, New South Wales

 We’re looking for a Commercial Customer Success Engineer to drive the success of Procore’s strategic commercial customers. In this role, you’ll be the  product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Commercial Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Sydney, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred  

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 
• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 
• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 
• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 
• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 
• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success. 

We are open to applications for candidates based in Adelaide, Brisbane, Melbourne, Perth as well as Sydney.

As the Project Director for Customer Fitout delivery, you will be responsible for providing leadership and driving a high-performing, collaborative team culture to safely deliver highly specialised data centre fitout projects which includes Hyperscale, Colocation, Infrastructure Upgrades, capacity expansion projects across NEXTDC’s existing data centre portfolio.

Reporting to the Head of Capital Works and assisting the Head of Site Development and Chief of Engineering & Design, the Project Director will have extensive experience in the construction of data centres or similar facilities, including a strong understanding of mission critical infrastructure, with a proven ability to safely deliver projects, on time, on budget, and to high quality, while achieving business case objectives.

Key Responsibilities:

• Work with the technical team to design customised solutions that meet the customer's needs while aligning with the data centre’s capabilities and infrastructure requirements for the fitout including space allocation, power density, cooling needs, and security protocols, through regular communication and meetings
• Coordinate with Customer Stakeholders to establish strong working relationships with key customer representatives and facilitate effective communication and collaboration among all stakeholders.
• Ensure Customer Satisfaction by striving to exceed customer expectations by delivering a high-quality fitout that meets or surpasses their requirements and addressing any feedback or complaints promptly.
• Provide client-side oversight and direction to the project team, to achieve the end-to-end implementation of new data centre solutions, embedding a strong safety culture, and driving operational and business improvement initiatives.
• Lead and oversee development of pre-construction planning activities including design coordination, budgeting, scheduling and procurement, including the engagement and oversight of the Principal Contractor to undertake Early Contractor involvement processes 
• Undertake the role of Principal’s Representative for the building contracts, acting as day-to-day interface with construction-related consultants and contractors for decision-making and stakeholder communications to ensure effective contract management
• Development and execution of project strategy documents, including the project controls plan, procurement strategy, communications, change management, and risk management plans to align with company goals and objectives.
• Coordinate with internal teams and external stakeholders to optimise project outcomes.
• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.
• Prepare, write, and present regular project updates and reports to senior management and stakeholders.

This high profile Executive Assistant role also provides broader team support to the Executive Management Team, namely the Tech & Services portfolio and the Finance & Commercial teams within Sodexo; a recognised leader in the provision of facilities management services within the mining sector, oil/gas & corporate sectors.

As the Executive Assistant you will provide proactive administrative support in an agile environment; operating with autonomy to drive the completion of tasks while aligning with a common structure across portfolios.

Supporting various members of the Country Leadership Team, this role carries responsibilities including:  

• Full administrative support; emails, memorandums, letters, reports and Power Point presentations to the Executive team
• Action, monitor, report and support Safety initiatives and audits
• Develop, construct and build key presentations and reports through liaison with key personnel
• Develop and drive consistent business deliverables and frameworks; such as yearly strategy planning, monthly updates & regional reporting
• Executive travel coordination
• Events & conference management & office function special events; including collaboration with national support offices to streamline service & events
• Manage day-to-day operations, monitoring cost reductions and maintaining allocated budget, coding and processing invoices
• Assist with legal, licencing tender and other confidential documentation

  Who are we looking for?  

We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.   

You take pride in delivering work to the highest standard, you have excellent time management skills and posses clear, logical thinking skills along with a methodical approach

To be successful, you’ll need:  

• A minimum of 5 years’ experience supporting the executive
• High level proficiency in Adobe Products, Microsoft Office Suite, Microsoft Sharepoint and Visio
• Exemplary language proficiency to enable skilled writing & editing
• The ability to operate with a high level of confidentiality

 Why choose Sodexo?  

  Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!