Total 1,767 Customer Service job vacancies in Melbourne, Australia

• Hybrid Working - 2 days per week (alternating between Scoresby Office/Lilydale Office)
• 4-month fixed term contract
• Salary: up to $115,000 base + superannuation
• Join a values-driven Human Rights Organisation

About Us:
Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Communications Specialist contributes to and executes the communications strategy. This role develops and produces compelling written and visual content to achieve communication plan objectives. Collaborating with communications team colleagues and project teams, the role shapes our written and visual communications to our stakeholder and audience needs and motivations.

Responsibilities:

• Provide strategic communications support and advice to project leaders and other staff as required.
• Contribute to strategic direction and lead the delivery of departmental objectives.
• In conjunction with the Marketing team, manage the development of social media strategy.
• Develop end-to-end communications plans and content for various stakeholders.
• Develop and implement innovations across the communications function at Melba.
• Assist team members to coordinate delivery of communication plan outputs across the team and report on impact.
• Write and produce a range of communications for different audiences, including internal newsletters, website content, blogs, video scripts, letters. 
• Develop written and visual content targeted to our stakeholders and specific audiences identified in communications plans.
• Manage and lead the development of Melba stories, including production of videos and other materials.
• Oversee the development of and imbedding of plain English language across Melba.
  

Qualifications and Experience:

• Significant demonstrated experience in a similar communications role.
• Outstanding written and verbal communication skills with experience writing for a range of audiences and across a variety of mediums. Ability to write according to Plain English and Easy English principles.
• Experience and expertise in editing and proofreading.
• Demonstrated success in managing multiple projects and working collaboratively to achieve desired outcomes.
• Knowledge/ capability in design packages is desirable.
• Strong content skills – a great storyteller from interview, through to visuals and screen.
• Experience in the disability and/or community services sector an advantage.

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

• Hybrid Working - 2 days per week (alternating between Scoresby/ Lilydale or Chadstone)
• 4-month fixed term contract
• Salary: up to $120,000 base + superannuation
• Join a values-driven Human Rights Organisation
  

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Marketing Campaign Specialist contributes to the development and execution of marketing strategies to elevate Melba’s brand, engagement and growth and involves a hands-on approach to managing and implementing various marketing initiatives and campaigns.

This is an exciting opportunity for a passionate marketer to drive impactful marketing campaigns and contribute to the growth and success of our organisation. If you thrive in a dynamic and collaborative environment and are eager to make a meaningful impact, we encourage you to apply for this position.

Responsibilities:

• Develop and execute Melba’s marketing strategy and marketing plans to drive brand awareness, customer acquisition, market share and growth.

• In conjunction with our agency, manage the creation of a new website to maximise SEO/SEM performance, leverage Google Analytics insights and manage internal approval processes.
• Lead Melba brand development, awareness and management.
• Develop and execute multi-channel brand and marketing campaigns including media planning, website development, eDMs, advertising, video, social media, SEO/SEM.
• Manage end-to-end campaign execution including campaign setup, scheduling, segmentation, deployment, and performance tracking.
• Monitor campaign performance metrics, analyse data, and generate reports to measure effectiveness, identify trends, and optimise campaign performance.
• Manage day to day relationships with key agencies.
• In conjunction with the Communications team, manage the development of social media strategy.
  

Qualifications and Experience:

• Significant demonstrated experience in marketing, with a proven track record of successfully planning, executing, and optimising marketing campaigns across multiple channels.

• Demonstrated project management skills with the ability to manage multiple projects simultaneously, prioritise, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills with a keen eye for detail and creativity.
• Outstanding interpersonal skills with the ability to work effectively in cross-functional teams and manage relationships with external vendors.
• Previous experience building a new website.
  

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.
  

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.