Total 7 Others/Any level Customer Service job vacancies in dandenong plaza

Ability Action Australia's South Eastern team are looking for Behaviour Support Practitioners who have current suitability at the Core level - as confirmed by the NDIS Quality and Safegaurd Commission.

We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility – You can select the hours and days - full-time or part-time - that work best for you as an individual
• Excellent remuneration – Industry leading salary + kilometre reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of office and clinic hours
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate, and empathetic Community Support Workers to join us in a casual role, making a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

• Guaranteed hours and shifts in Dandenong 3175
• Award rate $31.24 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Dandenong 3175 area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Certicate III or above in Aged Care or Individual Support, Disability or Nursing.
• Experience of 6 months or more in a similar role including experience with personal care, manual handling, hoist training and medications.
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

• Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
• Maintain internal email mailbox.
• Order entry on SAP.
• Process invoices and credits.
• Customer support and enquiries .
• Liaise with freight providers for delivery coordination.
• Provide assistance to Sales and Logistics teams.

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves
• Roster includes working morning, afternoon, evening and overnight shifts
• Upsell the Food and Beverage department

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Metalcorp is looking for a Customer Service Officer in our Customer Service team based in Dandenong. Metalcorp is a leading rural Australian steel distributor, supplying brands for the land through our branches and stockists across Australia.

As a Customer Service Officer you will regularly interact with our walk-in customers on site at the Dandenong branch, as well as managing enquiries that come via phone and email. 

With the support of a strong leadership team, you will be given every opportunity to further your career in customer service or sales with us here at Metalcorp.

What Will You Do?

Working with a friendly and inclusive team you will be a key contact for sales and service enquiries received via phone, email and customers that attend the branch. This will see you: 

• interact with our customers in branch, phone, and email managing quotes and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• support with general admin tasks (daily banking, purchasing and receipting)
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

This is a Monday to Friday role, working 38 Hours per week within the trading hours of 8:30am – 4:36pm.

More About You

You will have a strong customer focus, will be passionate and driven to provide excellence in customer service, with a desire to learn and develop your skills & knowledge.

In addition, you will have:​​​

• excellent communication, negotiation and interpersonal skills 
• a strong customer focus with the ability to resolve issues effectively and efficiently 
• Intermediate to advanced skills in MS Office and ability to pick up new IT systems quickly
• a willingness to grow, learn and develop yourself within the building industry
• a proactive approach in building constructive and effective relationships 
• high attention to detail and ability to complete multiple tasks simultaneously 
• a commitment to your own safety and well-being while caring for others 

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Monday 9th September 2024.  

Client Service Representative (AUS)

Sales & Client Relations

Role Reports To:  Supervisor, Client Relations

Job Summary: 

Coordinates customer relationships and supports the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services, including IngramSpark to achieve sales growth targets for the business.

Essential Duties:

• Acts as the main print of contact for all Client Service calls and e-mails.
• Processes all publisher queries efficiently and accurately.
• Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between Ingram and publishers.
• Ensures that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
• Assist customer and Sales Rep with EDI Implementation.
• Ensures the timely integration of new content ingestion.
• Implements targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
• Responsibility for producing and coordinating reporting for customers.
• Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.

• Increases sales volume via clarification of special offerings to existing clients.
• Assists with Digital Support and eBook customer inquiries.
• Support the Marketing team with marketing campaigns.
• Assist and deliver customer communications.

Other Duties:

• Occasional, essential travel visiting key customers with Sales reps; assisting in review meetings and client training on systems where appropriate.
• Any other duties as may be reasonably required from time to time.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.  To report any accidents, potential hazards to your Line Manager immediately.

Knowledge, Skills and Abilities:

Experience: Minimum 1 year client service and account liaison experience preferred.

Education: College / entry level diploma / degree

Key Skills:

• Customer-focused approach as a key member of a small team and to lead by example.
• Attention to detail.
• Administrative skills.
• Ability to prioritise workload and work on own initiative.
• Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
• More important than qualifications, is the ability to demonstrate a flexible and positive work attitude, gained in a similar fast-paced work environment.

Essential Physical Demands

• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.