BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Metalcorp is looking for a Customer Service Officer in our Customer Service team based in Dandenong. Metalcorp is a leading rural Australian steel distributor, supplying brands for the land through our branches and stockists across Australia.
As a Customer Service Officer you will regularly interact with our walk-in customers on site at the Dandenong branch, as well as managing enquiries that come via phone and email.
With the support of a strong leadership team, you will be given every opportunity to further your career in customer service or sales with us here at Metalcorp.
What Will You Do?
Working with a friendly and inclusive team you will be a key contact for sales and service enquiries received via phone, email and customers that attend the branch. This will see you:
- interact with our customers in branch, phone, and email managing quotes and queries
- follow-up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- support with general admin tasks (daily banking, purchasing and receipting)
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
This is a Monday to Friday role, working 38 Hours per week within the trading hours of 8:30am – 4:36pm.
More About You
You will have a strong customer focus, will be passionate and driven to provide excellence in customer service, with a desire to learn and develop your skills & knowledge.
In addition, you will have:
- excellent communication, negotiation and interpersonal skills
- a strong customer focus with the ability to resolve issues effectively and efficiently
- Intermediate to advanced skills in MS Office and ability to pick up new IT systems quickly
- a willingness to grow, learn and develop yourself within the building industry
- a proactive approach in building constructive and effective relationships
- high attention to detail and ability to complete multiple tasks simultaneously
- a commitment to your own safety and well-being while caring for others
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
Applications close Monday 9th September 2024.
