Total 41 tourism management job vacancies in Customer Service category in Australia

Location: Canberra, ACT
Salary Range: $79,764 - $85,074 Attractive Superannuation
Contact Officer: Chris Sommers - ,

The Department Response Management Operations (DRMO) team is seeking a Support Officer experienced in emergency response management and business continuity. The role covers all aspects of the DRMO operations but is particularly responsible for the administrative aspects of the DRMT and will therefore require strong communications and organisation skills. The successful applicant will also need to be a strong team player with excellent interpersonal skills, able to liaise with staff and the Executive across the department and liaise with other government departments and the Ministers Office.  The nature of emergency responses requires the DRMO team to be able to quickly adapt to evolving situations, so the successful applicant will also need to demonstrate initiative, flexibility and resilience. Duties

Provide administrative support to DVA

... Click here to view more detail / apply for APS 4 Support Officer ? Department Response Management Operations

The Knowledge Management Specialist is responsible for creating clear, concise and accurate content for knowledge articles in ServiceNow for various audiences, including users, developers, and other internal stakeholders. This includes review of existing collateral on the Intranet, policies, user guides, training materials, standard operating procedures, and other documentation for migration to Knowledge articles. The Knowledge Management Specialist must be able to understand complex technical information and communicate it clearly and effectively to a non-technical audience.

They have a high attention to detail, can think strategically and creatively to solve briefs, can work collaboratively with stakeholders from across the Rest business, and have a natural flair for creativity.

Key Accountabilities/Responsibilities

• Research, write and edit knowledge articles, including the review of user manuals, installation guides, technical specifications, , and other documentation for suitable contents.
• Migrating existing Knowledge Base Articles from legacy system (Kentico 9) to ServiceNow Knowledge Management.
• Work closely with subject matter experts to gather information and understand technical concepts
• Ensure consistency and accuracy of technical content across all documents
• Collaborate with cross-functional teams to ensure documentation meets the needs of its intended audience
• Use appropriate formatting, illustrations, and multimedia to enhance documentation in compliance with branding guidelines
• Create high quality and effective copy for Rest staff (and where relevant for employers) that is consistent with the Rest brand strategy
• Work in conjunction with the Rest Branding Team to creatively solve briefs in a differentiated, innovative and effective way

The Role:

The IT Service Management Officer will provide support to the Director Client Support Section, with a focus on managing the day-day operations, driving continuous improvement, and transforming services to improve the end user experience. This work includes governance and oversight of the departments outsourced ITSM service delivery, managing key stakeholder relationships and assisting the team through periods of change and transformation, as operating models, systems, and processes are refreshed and updated. Candidates must have a broad range of experience and knowledge of IT Service Management delivery, practices and procedures, tools, and techniques.

 

Skills and Experience Required:  
Must hold a minimum Negative Vetting 1 (NV1) security clearance.
Minimum 5 years IT Service Management experience, with strong understanding of the ITIL Service Lifecycle, practices, and procedures .
Working knowledge of IT Service Management delivery, including complex problem solving, and issues management,

... Click here to view more detail / apply for IT Service Management Officer

Manger Service Management


Digital & Technology | Perth


Closing date: 05/07/2024



The time to join Synergy has never been more exciting because youll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australias largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south
Click to discover more

... Click here to view more detail / apply for Manger Service Management

Document Management Support







Requisition ID: 275915 

  Relocation Authorized: None 
Telework Type: Full-Time Office/Project 
Work Location: Perth, WA 
  Bechtel Mining and Metals is seeking an experienced person to become Document Management Support and join our Perth team.     What We Offer: There are many reasons why choosing to join Bechtel is one of the best career decisions you will ever make. In addition to working with talented, dedicated people and having the opportunity to play an integral role in stimulating and challenging local and international projects, Bechtel is committed to offering you the benefits and resources to live a healthy life. With a market aligned salary package and annual discretionary performance bonus scheme in place, employee wellbeing is also at the centre of our business -




... Click here to view more detail / apply for Document Management Support

Canberra
Applications close 15 May 2024


About the Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Governments economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

Growing innovative & competitive businesses, industries and regions
Investing in science and technology
Strengthening the resources sector.
The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in peoples lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australias future.


... Click here to view more detail / apply for IT Service Management Support Officer, APS Level 4, Chief Information Officer

About the Role: The Identity Integration Engineer, focused on Customer Identity, holds a vital technical position within the Identity and Access Management (IAM) function. This role is responsible for designing, implementing, and optimizing identity integration solutions to ensure seamless and secure access for external users within an Azure and AWS Cloud environment. The Senior Identity Integration Engineer collaborates closely with stakeholders to understand integration requirements, architect robust solutions, and provide technical leadership in integrating customer identity systems and platforms with other systems and applications. Responsibilities: Lead the design, implementation, and optimization of identity integration solutions for customer identity systems and platforms. Collaborate with stakeholders to gather integration requirements and translate them into effective technical solutions. Architect and configure identity integration components, ensuring alignment with security standards and compliance regulations. Optimize integration solutions for scalability, performance, and reliability, leveraging industry best practices and emerging technologies. Troubleshoot complex identity integration issues and provide timely resolution within agreed…

Click here to view more detail / apply for EL1 Customer Identity & Access Management Integration Engineer

Posted: 15/03/2024 Closing Date: 15/04/2024 Job Type: Permanent - Full Time Location: Melbourne Job Category: Community Services and Development Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation. Our vision is safety, support and respect for all victim-survivors of domestic and family violence. Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence. Job Description PRIMARY OBJECTIVES Within the parameters of our constitution, service philosophy and the policy framework established by the Board, and under the direction and supervision of the Brief Intervention Team Leaders the Brief Intervention Case…

Click here to view more detail / apply for FVCS Case Management Support Worker Brief Intervention

We are looking for someone who:
• Has a true passion for Early Childhood Education & Care
• Has a vibrant energy and is an uplifting team player and leader.
• Focuses on continuous improvement and believes in the professional growth of you and your fellow team members.

About the Role:
As the Service Manager you will be passionate, knowledgeable, and driven. You will have the experience to lead, inspire and manage the team of educators and run the day-to-day operations of the Service in line with the company policies and procedures, and legislative requirements. You will model compliance, leadership, creativity and innovation while ensuring a safe, positive and fun working space. You will demonstrate commitment to customer service and an ability to build, nurture and maintain excellent relationships with our team, our families and our children.

At Sparrow Early Learning Greenwood we pride ourselves on the amazing relationships we build with families, always encouraging their input and to become more involved within the centre and community. We wish to inspire and extend on each child’s learning and help prepare them for the transition to school and life

What you’ll need:
• Bachelor of Education (Early Childhood Education) or Diploma of Early Childhood Education & Care
• Minimum 2 years’ experience in a current ELC Service Manager role
• High-level knowledge & understanding of the Early Years Learning Framework and National Quality Standards,
• Current & Valid Working with Children Check
• First Aid and CPR certificates including Asthma and Anaphylaxis training.
• Confidence when communicating with all levels of management.
• A strong ability to inspire, motivate and maintain a positive culture within our service.

The Sparrow Benefits:
• Financial Satisfaction: We pay above Award rate.
• Generous incentives: Up to 95% Childcare Discount for all* staff, Paid Birthday leave*, access to rewarding Referral Programs, Service Manager Bonus*, Annual Managers Retreat.
• Continuous Learning: We’ re here to help you thrive. Your satisfaction and progression is our priority. Expand your knowledge at any time through The Learning Studio, our online learning platform.
• Recognition: We reward for outstanding efforts with our monthly National and Service based recognition programs
• Support: You’ll received support from within the Service as well as from the state leadership team and the National Support Office. Close-knit regional support with only 6 other Services in your cluster. Regular Mentor Group Support Meetings and Cluster Network Meetings. Education and Practice Consultant Support
• Culture: We love Team Building Celebrations! Sparrow is more than a workplace. When joining Sparrow, you will become part of the family. We nurture a warm and inclusive culture where everybody feels valued and finds joy in coming to work each day. Education and Practice Consultant Support

At Sparrow Early Learning we are a professional early childhood education team dedicated to creating quality, child-led learning programs where children feel valued and safe. Our guiding principles are to Inspire, Nurture and Grow. We adopt a holistic approach to children’s learning through our Reggio Emilia inspired environments, rituals, and experiences.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

At Sparrow, we are an equal opportunity employer that is proud of our inclusive and diverse work environment.

Salary range between $70,000 - $90,000

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com The Opportunity: Are you passionate about driving excellence in IT service delivery? Do you thrive in an environment where you can make a significant impact through data-driven insights and continuous improvement initiatives? If so, we have the perfect opportunity for you. We're hiring a SIAM Governance Specialist to join us at Toll Group! This is a full-time role based in Sydney Olympic Park with hybrid working flexibility. This is a brand new role in our organisation, which means you'll have the chance to shape and mold your role, making it uniquely yours. If you're ready to make an impact and drive change, apply now and become a part of Toll Technology! A Day in the Life of a SIAM Governance Specialist at Toll Group:

Lead the design and validation of performance measures reporting, ensuring accuracy and driving insights that shape our strategic direction.
Take ownership of tracking Toll service metrics, spearheading continuous improvement efforts that elevate our standards of excellence.
Collaborate closely with Value Stream Leads to enhance visibility into performance tracking for both IT and Toll Business Units, fostering a culture of accountability and achievement.
Forge dynamic partnerships with Service Partners to enable comprehensive governance reporting, empowering our teams to make data-driven decisions at every level.
Foster collaborative and productive relationships with Service Providers, leveraging their expertise to enhance service delivery and drive innovation.
Utilize cutting-edge tools and techniques to extract and analyze data, providing actionable insights and recommendations that propel our organization forward.


What You'll Need to Succeed:

Excellent stakeholder management skills, with the ability to engage effectively with senior stakeholders and build relationships
Demonstrated experience within a similar role.
Data-driven approach with an analytical mindset
Strong initiative, motivation, and organizational skills
Ability to prioritize tasks and work independently under strict deadlines
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com Please click here to apply.

Service Management Specialist (IS&T) Opportunity: Join a global leader in mining and shape the future of technology. Work Environment: Collaborative, fast-paced, and filled with learning opportunities. Location: Perth or Brisbane (Permanent) About the Role: Pioneering Progress: Be part of a team continuously improving our progressive service management practices. Reporting to the Manager, Service Resilience in the Service Management Office (SMO) and working in a collaborative and exciting environment within our IS&T Team, you will: Create, govern, monitor and improve, service management processes. Collaborate with all stakeholders to establish and track key performance indicators (KPIs). Champion continuous learning and customer-centricity within the team and beyond. Provide expertise, guidance and mentorship on incident, problem, change and release management. Ensure service resilience processes align with best practices and produce tangible customer value. Analyse service data and identify areas for improvement. Lead post-incident learning activities including transitioning to problem management and continual improvement. Undertake deep analysis on service health and KPIs and…

Click here to view more detail / apply for Service Management Specialist (IS&T)

Do you have a natural ability to build connections with people and a passion for providing an exceptional customer experience? Are you known for your curiosity and ability to think outside the box to solve problems? Do you love having variety in your day and thrive in a positive environment with high performers? If you answered a big resounding YES to these questions, it sounds like we have the perfect role for you! MECCA Brands has had exceptional growth in the past five years and we’re looking for the right people to help us deliver industry leading customer experience, in our Customer Care team.We are looking for both Customer Care Specialists and Community Management Specialists to join our team. We have?Full-Time (38 hours per week) and Part-Time (min. 22.5 hours per week) roles available and offer a consistent weekly roster, including one weekend shift each week. These roles are based in our Support Centre in…

Click here to view more detail / apply for Customer Care & Community Management Specialists

Posted: 15/03/2024 Closing Date: 15/04/2024 Job Type: Permanent - Full Time Location: Melbourne Job Category: Community Services and Development Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation. Our vision is safety, support and respect for all victim-survivors of domestic and family violence. Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence. Job Description PRIMARY OBJECTIVES Within the parameters of our constitution, service philosophy and the policy framework established by the Board, and under the direction and supervision of the Brief Intervention Team Leaders the Brief Intervention Case…

Click here to view more detail / apply for FVCS Case Management Support Worker Brief Intervention

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

About this Opportunity Continuing, Full Time Finance and Legal Directorate CQUniversity Rockhampton  Higher Education Worker Level 6  Total Remuneration $103,193 to $111,140 pa (including salary of $87,200 to $93,915 plus 17% superannuation and leave loading) Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances. Working at CQUniversity Would you like to expand your knowledge and experience in financial accounting and are seeking to take your career to the next level?  CQUnviersity has an opportunity to use your experience and broaden your financial accounting skillset. As the Management Accountant Support Officer, you will play a crucial role in supporting the University’s financial planning and reporting functions including the preparation, coordination and maintenance of the University’s budgets and forecasts, financial reporting and analysis, collaboration and support, systems management, and continuous improvement initiatives. You will also provide support and assistance to the Management Accountant, divisional management and Corporate Budget team as required. If you thrive within a challenging work environment where no two days are the same and want to join a high performing and supportive team, apply today for this opportunity.   Be rewarded 6 weeks annual leave Generous carers, maternity and paternity leave 17% superannuation (with the choice of joining an award-winning superfund)  Flexible and inclusive work / life balance  Fantastic staff professional / career development opportunities Access to an Employee Assistance Program Position Requirements Knowledge of management accounting, budgeting and forecasting, and finance policy concepts and processes.  A…

Click here to view more detail / apply for Management Accountant Support Officer

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

·       Work closely with the Sourcing Lead and the Program Office Lead in defining, scoping and managing the delivery of assigned outcomes.

·       Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.

·       Ensure that the Department’s future people, process and technology requirements for SIAM are identified, documented and addressed.

·       Work with all relevant stakeholders to develop any approach to market documentation for SIAM.

·       Undertake, as necessary, research and investigation into modern ICT services, practices and delivery models.

The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.

The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:

·         Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:

1.              how the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.

2.              contemporary SIAM and ITIL Service Management services and operating models.

3.              other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.

4.              contemporary service management toolsets and solutions, including public cloud toolsets and solutions.

contemporary enterprise operations toolsets and solutions, including application performance monitoring.

Estimated start date

Monday, 11 March 2024

Initial contract duration

12 months

Extension term

12 months

Number of extensions

2

Location of work

ACT

Working arrangements

Candidates MUST be located in Canberra, ACT and available to work a minimum of 3 days per week from the office located in Woden, ACT.

Security clearance

Must have Baseline

Maximum number of candidates per seller

2

Security Clearance: Must have active Baseline clearance.

The SIAM Lead will have:

·       Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.

·       Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments, including within Government.

·       Demonstrated experience with service management and enterprise operational toolsets and solutions.

·       Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.

·       Ability to collaborate with technical and non-technical teams to identify gaps in strategy, delivery, and capability, resolve complex issues and seek consensus.

·       The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.

·       Strong written and verbal communication skills to effectively communicate to stakeholders, executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market. The ability to clearly articulate requirements, expectations and outcomes is essential.

·       The ability to present information and communicate expectations across conflicting priorities/workloads.

·       Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.