The Role:
The IT Service Management Officer will provide support to the Director Client Support Section, with a focus on managing the day-day operations, driving continuous improvement, and transforming services to improve the end user experience. This work includes governance and oversight of the departments outsourced ITSM service delivery, managing key stakeholder relationships and assisting the team through periods of change and transformation, as operating models, systems, and processes are refreshed and updated. Candidates must have a broad range of experience and knowledge of IT Service Management delivery, practices and procedures, tools, and techniques.
Skills and Experience Required:
Must hold a minimum Negative Vetting 1 (NV1) security clearance.
Minimum 5 years IT Service Management experience, with strong understanding of the ITIL Service Lifecycle, practices, and procedures .
Working knowledge of IT Service Management delivery, including complex problem solving, and issues management,
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