Total 27 telecommunication engineer job vacancies in Customer Service category in SA - Regional - Fleurieu Peninsula & Kangaroo Island

About the role


Reporting to the IT Operations Manager, you will ensure the delivery of a positive customer experience through the provision of timely and quality onsite Level 1 and Level 2 IT support, based on IT Service Management best practices and by following operational procedures and service level agreement timelines. You will focus on the delivery of onsite service and IT infrastructure support for InfraBuilds customers.
The role will present you with the opportunities to:

Respond to all incidents and problems escalated from the IT Service Desk
Provide onsite service and Level 1 and Level 2 IT support for customers
Log all incidents via the ITSM ticketing tool and follows due process through to final resolution
Ensure level of service is maintained








... Click here to view more detail / apply for Senior IT Support Engineer

Service Desk Engineer
We are helping a state owned organisation recruit for a short term Service Desk Engineer to work fulltime on-site in Townsville. This role is an immediate start till 21st of January.
Technical Support & Service Management

Deliver 1st level and some 2nd level IT support across the organization, handling all types of service requests (incidents, problems, requests) end-to-end in alignment with ITIL processes.
Apply technical troubleshooting techniques to resolve complex issues, educating customers and escalating issues promptly when necessary.
Ensure efficient categorization and recording of all incidents/requests, leveraging trends to identify opportunities for continuous business and process improvements.
Provide services aligned with the Service Catalogue, meeting service targets and adhering to Service Level Agreements (SLAs).

Technical Expertise :

Proficiency with ITIL principles, ServiceNow, Microsoft Windows environments, and management tools.
Experience in Windows Domain environments (Active
... Click here to view more detail / apply for Service Desk Engineer

Global digital consultancy seeking permanent FIFO IT Support Engineer Your new company
A global digital consultancy with offices all over Australia is seeking a permanent IT Support Engineer to work on site for a leading Australian mining organisation based at their Central QLD and Northern Territory mine sites (FIFO from Cairns, Townsville or Brisbane)!
Your new role
Established many years ago with operations in over four dozen countries, this globe spanning organisation conducts a myriad of technical services across the software, data, infrastructure, support and project management domains (to name a few). Being well established in Australia, this organisation works with a multitude of companies across several industries from the financial services to the aviation sector. Due to their presence and expertise, this consultancy has partnered with a leading Australian mining organisation to provide technical support to all their mine sites throughout the country.

Your new role in this organisation will see you work within a dedicated on-site multi-disciplinary technology support team comprised of IT Engineers and Field Technicians. This will see you work in a Fly-In, Fly-Out (FIFO) capacity from Cairns, Townsville or Brisbane to this mining organisations largest sites in QLD and the NT.

Within this team you will work throughout the site to conduct IT support across the infrastructure, networking, systems and hardware domains (to name a few). The projects and work you will be conducting will vary to include (but not limited to) Cisco network hardware refreshes, upgrading purpose built on prem data centres, virtualisation maintenance (VMware/vCenter), Windows Server deployments and resolving Windows 10 issues to name a few. As a first point of contact for any IT issues the day-to-day work will always be changing with multiple off-site support teams to escalate issues to available if and when the need arises.

Whilst working for this specialised digital consultancy, you will be reporting into the mining organisations Engineering Managers whilst also liaising with the consultancy for non-IT related issues (such as HR for example). In this capacity, you will be working alongside the sites own engineering team to deliver work (and projects) together. With regards to the successful candidates background, mining experience would of be required and due to the breadth of this role we are seeking good all round IT Engineers with experience across a range of hardware platforms, the Microsoft Eco system and networking technologies in large enterprise level environments.

The working hours (and conditions) for this role are on a FIFO (Fly In, Fly Out) basis from Cairns, Townsville or Brisbane on varying rosters such as 8:6 (8 days on, 6 days off) or 7:7 (7 days on, 7 days off), or a mixture of the two. These rosters will see you stay on site during your rotation (with all flights, accommodation and meals paid for by the company) and flown back once the rotation has completed.
What you'll need to succeed
You will need experience/knowledge across the following:

Previous site based mining experience
Microsoft - Windows Servers and Desktop OS (such as Windows Server 2019, 2016, 2012 R2, Windows 10, etc), Microsoft 365, SCCM, 365, etc
Configuration of networking/infrastructure platforms (Switches, Routers, Access Points, fibre optic cabling etc)
Telecommunications/Fibre Optic experience advantageous
Hardware (Desktops, Laptops, Mobile Devices etc) maintenance and deployment/rollouts
Troubleshooting and problem-solving skills
Technical mindset
Working with stakeholders at all levels
Perfect communication skills (written and verbal)

What you'll get in return
You will be offered a permanent FIFO role with a leading mining organisation (through a specialised digital consultancy).
What you need to do now
If you are interested in this role, click 'apply now' or email an up to date resume to [email protected]. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch. Please click here to apply.

Global digital consultancy seeking permanent FIFO IT Support Engineer Your new company
A global digital consultancy with offices all over Australia is seeking a permanent IT Support Engineer to work on site for a leading Australian mining organisation based at their Central QLD and Northern Territory mine sites (FIFO from Cairns, Townsville or Brisbane)!
Your new role
Established many years ago with operations in over four dozen countries, this globe spanning organisation conducts a myriad of technical services across the software, data, infrastructure, support and project management domains (to name a few). Being well established in Australia, this organisation works with a multitude of companies across several industries from the financial services to the aviation sector. Due to their presence and expertise, this consultancy has partnered with a leading Australian mining organisation to provide technical support to all their mine sites throughout the country.

Your new role in this organisation will see you work within a dedicated on-site multi-disciplinary technology support team comprised of IT Engineers and Field Technicians. This will see you work in a Fly-In, Fly-Out (FIFO) capacity from Cairns, Townsville or Brisbane to this mining organisations largest sites in QLD and the NT.

Within this team you will work throughout the site to conduct IT support across the infrastructure, networking, systems and hardware domains (to name a few). The projects and work you will be conducting will vary to include (but not limited to) Cisco network hardware refreshes, upgrading purpose built on prem data centres, virtualisation maintenance (VMware/vCenter), Windows Server deployments and resolving Windows 10 issues to name a few. As a first point of contact for any IT issues the day-to-day work will always be changing with multiple off-site support teams to escalate issues to available if and when the need arises.

Whilst working for this specialised digital consultancy, you will be reporting into the mining organisations Engineering Managers whilst also liaising with the consultancy for non-IT related issues (such as HR for example). In this capacity, you will be working alongside the sites own engineering team to deliver work (and projects) together. With regards to the successful candidates background, mining experience would of be required and due to the breadth of this role we are seeking good all round IT Engineers with experience across a range of hardware platforms, the Microsoft Eco system and networking technologies in large enterprise level environments.

The working hours (and conditions) for this role are on a FIFO (Fly In, Fly Out) basis from Cairns, Townsville or Brisbane on varying rosters such as 8:6 (8 days on, 6 days off) or 7:7 (7 days on, 7 days off), or a mixture of the two. These rosters will see you stay on site during your rotation (with all flights, accommodation and meals paid for by the company) and flown back once the rotation has completed.
What you'll need to succeed
You will need experience/knowledge across the following:

Previous site based mining experience
Microsoft - Windows Servers and Desktop OS (such as Windows Server 2019, 2016, 2012 R2, Windows 10, etc), Microsoft 365, SCCM, 365, etc
Configuration of networking/infrastructure platforms (Switches, Routers, Access Points, fibre optic cabling etc)
Telecommunications/Fibre Optic experience advantageous
Hardware (Desktops, Laptops, Mobile Devices etc) maintenance and deployment/rollouts
Troubleshooting and problem-solving skills
Technical mindset
Working with stakeholders at all levels
Perfect communication skills (written and verbal)

What you'll get in return
You will be offered a permanent FIFO role with a leading mining organisation (through a specialised digital consultancy).
What you need to do now
If you are interested in this role, click 'apply now' or email an up to date resume to [email protected]. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch. Please click here to apply.

POSITION DESCRIPTION

POSITION TITLE: SUPPORT ENGINEER

POSITION OBJECTIVE
To contribute in a meaningful way to the Netcare Purpose. The Netcare Purpose is to provide technology strategy and execution that empowers business success for our clients by being more productive and more secure.
This is achieved by Managing and facilitating the completion of Customers’ support requests. The Support Engineer will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels. The Support delivery area helps shape the other delivery areas via their feedback.

REPORTING STRUCTURE
This position reports directly to the Service Desk Manager, indirectly to the Operations Manager.

PRINCIPAL DUTIES
? Perform scheduled or reactive onsite service calls.
? Provide reactive remote support services.
? Advise and train Customers on how to use information technology.
? Analyse and solve various IT problems.
? Install and troubleshoot Customers’ IT hardware and software.
? Providing services which are fit for purpose, practical, cost effective, comply with relevant regulatory standards, and comply with WHS and Quality Control requirements.
? Provide regular ticket reviews and reporting to the Operations Manager and Director as required.
? Escalate major moves, adds, or changes to the Technology Alignment and vCIO departments.
? Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process
inefficiencies, lack of documentation, to the other delivery areas as required.
? Maintain high positive Customer and user satisfaction and relationships.
? Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
? Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
? Conduct thorough checking and self-checking of information and documentation.
? Keep documentation accurate and in good order.
? Assist in the training, mentoring and development of staff.
? Perform general office duties as required.
? Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.
? Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
? Adopt continuous learning and improvement processes in all aspects of the position.
? Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.

KEY SKILLS & EXPERIENCE

QUALIFICATIONS
? Tertiary qualifications in Computer Science/Information Technology or equivalent.
? Appropriate Driver's License based on primary role location.
? Computer-related industry certifications.

EXPERIENCE/SKILL LEVEL REQUIRED
? 5 years plus previous experience in IT administration and/or technical support experience, or equivalent.
? Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
? Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
? Demonstrated experience with web and internet technologies.

APTITUDE & INTERPERSONAL SKILLS
? Strong communication (written and verbal) and interpersonal skills.
? High level organisational, project management, coordination, and prioritisation skills.
? Strong problem-solving skills and self-learning.
? Show initiative when undertaking tasks.
? Able to work well both within a team environment and autonomously.
? Good task management and multi-tasking skills.
? High degree of confidentiality.
? High degree of punctuality.
? Ability to take, interpret and follow instructions.
? Customer service orientation.
? Ability to work with staff at all levels of the Company.
? Committed towards undertaking duties efficiently with a strong attention to detail.
? Professional personal presentation.
? Awareness of and ability to work in accordance with Company Policies and Procedures.

KEY PERFORMANCE INDICATORS (KPIS)
? Productivity (expected range 80%+ utilisation rate)
? Customer and staff satisfaction.
? Adherence to following, improving, and documenting Customer and internal procedures.
? Achieving time and budgetary targets.
? Consistent daily approach to triage tickets and tasks.
? Satisfactory management of Customers’ expectations.
? Contribute to, and embrace, the culture of Support Team KPI’s.
o Tickets open/closed per day (Lower/Higher)
o Average Resolution time (Low)
o Customer satisfaction (High)
o Users managed per Support Engineer (High)
? Satisfactory contribution to identifying patterns and issues in our process and delivery.
? Satisfactory amounts of tickets completed daily.
? Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager and the Director.
? Following of instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of the company, customer and required regulatory standards.
? Following, utilisation and promoting of Company Policies and Procedures, Work Health and Safety (WHS) requirements.

Salary: $96,000 plus Super

Leading Edge Computers are currently looking to recruit an experienced and qualified IT Helpdesk Technician/Computer Network and Systems Engineer to join their team in Griffith 2680.

Overview of Responsibilities

The IT Helpdesk Technician is pivotal in maintaining the operational health of an organisation’s networks and computer systems. This role focuses on providing front-line support and technical assistance related to computer systems, hardware, and software, resolving issues to ensure efficient operation and minimising downtime. Responsibilities include managing network configurations, supporting network and system infrastructure, and providing end-user troubleshooting and support.

Duties

- Monitor and maintain the computer systems and networks of the organisation.
- Install and configure computer systems, diagnose hardware and software faults, and solve technical and applications problems, either over the phone or in person.
- Serve as the first line of support for customers experiencing issues with IT services and products, assessing problems and resolving them through diagnostic techniques.
- Ensure accurate network documentation and logs, and maintain network security tools.
- Respond to network access and connectivity issues, helping to manage network servers and technology tools.
- Set up new users' accounts and profiles and deal with password issues.
- Prioritise and manage multiple open cases at one time.
- Test and evaluate new technology.

Qualifications Required

- A bachelor's degree or higher qualification in Information Technology, Computer Science, or a related field is preferable.

Skills Required

- Strong knowledge of computer network infrastructure and network hardware.
- Ability to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers.
- A deep understanding of networking protocols.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented mindset to provide hands-on support to other IT staff.
- Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Relevant Experience

- At least 2 years of experience in an IT support role, with a preference for candidates who have worked in network support or helpdesk positions.


Salary range is $70,000 - $85,000pa commensurate with experience

Fulltime Position available

Applications open on 8th of November 2024 and closes on 8th of December 2024

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

POSITION DESCRIPTION
POSITION TITLE: SUPPORT ENGINEER

POSITION OBJECTIVE
To contribute in a meaningful way to the Netcare Purpose. The Netcare Purpose is to provide technology strategy and execution that empowers business success for our clients by being more productive and more secure.

This is achieved by Managing and facilitating the completion of Customers’ support requests. The Support Engineer will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels. The Support delivery area helps shape the other delivery areas via their feedback.

REPORTING STRUCTURE
This position reports directly to the Service Desk Manager, indirectly to the Operations Manager.

PRINCIPAL DUTIES
? Perform scheduled or reactive onsite service calls.
? Provide reactive remote support services.
? Advise and train Customers on how to use information technology.
? Analyse and solve various IT problems.
? Install and troubleshoot Customers’ IT hardware and software.
? Providing services which are fit for purpose, practical, cost effective, comply with relevant regulatory standards, and comply with WHS and Quality Control requirements.
? Provide regular ticket reviews and reporting to the Operations Manager and Director as required.
? Escalate major moves, adds, or changes to the Technology Alignment and vCIO departments.
? Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process
inefficiencies, lack of documentation, to the other delivery areas as required.
? Maintain high positive Customer and user satisfaction and relationships.
? Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
? Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
? Conduct thorough checking and self-checking of information and documentation.
? Keep documentation accurate and in good order.
? Assist in the training, mentoring and development of staff.
? Perform general office duties as required.
? Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.
? Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
? Adopt continuous learning and improvement processes in all aspects of the position.
? Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.

KEY SKILLS & EXPERIENCE

QUALIFICATIONS
? Tertiary qualifications in Computer Science/Information Technology or equivalent.
? Appropriate Driver's License based on primary role location.
? Computer-related industry certifications.

EXPERIENCE/SKILL LEVEL REQUIRED
? 5 years plus previous experience in IT administration and/or technical support experience, or equivalent.
? Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
? Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
? Demonstrated experience with web and internet technologies.

APTITUDE & INTERPERSONAL SKILLS
? Strong communication (written and verbal) and interpersonal skills.
? High level organisational, project management, coordination, and prioritisation skills.
? Strong problem-solving skills and self-learning.
? Show initiative when undertaking tasks.
? Able to work well both within a team environment and autonomously.
? Good task management and multi-tasking skills.
? High degree of confidentiality.
? High degree of punctuality.
? Ability to take, interpret and follow instructions.
? Customer service orientation.
? Ability to work with staff at all levels of the Company.
? Committed towards undertaking duties efficiently with a strong attention to detail.
? Professional personal presentation.
? Awareness of and ability to work in accordance with Company Policies and Procedures.

KEY PERFORMANCE INDICATORS (KPIS)

? Productivity (expected range 80%+ utilisation rate)
? Customer and staff satisfaction.
? Adherence to following, improving, and documenting Customer and internal procedures.
? Achieving time and budgetary targets.
? Consistent daily approach to triage tickets and tasks.
? Satisfactory management of Customers’ expectations.
? Contribute to, and embrace, the culture of Support Team KPI’s.
o Tickets open/closed per day (Lower/Higher)
o Average Resolution time (Low)
o Customer satisfaction (High)
o Users managed per Support Engineer (High)
? Satisfactory contribution to identifying patterns and issues in our process and delivery.
? Satisfactory amounts of tickets completed daily.
? Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager and the Director.
? Following of instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of the company, customer and required regulatory standards.
? Following, utilisation and promoting of Company Policies and Procedures, Work Health and Safety (WHS) requirements.

Salary: $96,000 plus Super

About the role


Reporting to the IT Operations Manager, you will ensure the delivery of a positive customer experience through the provision of timely and quality onsite Level 1 and Level 2 IT support, based on IT Service Management best practices and by following operational procedures and service level agreement timelines. You will focus on the delivery of onsite service and IT infrastructure support for InfraBuilds customers.
The role will present you with the opportunities to:

Respond to all incidents and problems escalated from the IT Service Desk
Provide onsite service and Level 1 and Level 2 IT support for customers
Log all incidents via the ITSM ticketing tool and follows due process through to final resolution
Ensure level of service is maintained








... Click here to view more detail / apply for Senior IT Support Engineer

Passion | Service Excellence | Latest Technology | MSP Your new company
Managed Service Provider requires an IT Support Engineer for a permanent opportunity based at their office and client sites across the Ballarat region, commencing ASAP. This innovative company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development and learning opportunities. You will be working on-site five days per week ensuring your client's IT Infrastructure runs smoothly. Ideal for someone passionate about customer service with strong technical skills to resolve incidents efficiently and prioritise tasks as required.
Your new role In this challenging and rewarding position, you will be responsible for:

Competitive salary with industry recognised training and development.
Opportunities for career advancement within our supportive and family-oriented culture.
Training and continuous support to excel in your role.
A positive and collaborative workplace that values creativity and teamwork.
Access to a diverse range of cutting-edge ICT products and services to enhance your IT Technical Knowledge.

What you'll need to succeed
To be successful in this role, you will have:


Passion for all things technology and constantly aspiring for new ways to improve.
Have 1-2 years or greater of field experience with demonstrated capabilities.
Positive approach to customer service with a focus on the client's experience.
Adaptable to challenging situations and changing business demands.
Passion to learn new and engaging technologies.
Strong attention to detail and exceptional analytical skills
Previously attained some form of Industry certification, Microsoft, Cisco or Equivalent tier 1 vendor.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technology. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to [email protected]. Please click here to apply.

Passion | Service Excellence | Latest Technology | MSP Your new company
Managed Service Provider requires an IT Support Engineer for a permanent opportunity based at their office and client sites across the Ballarat region, commencing ASAP. This innovative company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development and learning opportunities. You will be working on-site five days per week ensuring your client's IT Infrastructure runs smoothly. Ideal for someone passionate about customer service with strong technical skills to resolve incidents efficiently and prioritise tasks as required.
Your new role In this challenging and rewarding position, you will be responsible for:

Competitive salary with industry recognised training and development.
Opportunities for career advancement within our supportive and family-oriented culture.
Training and continuous support to excel in your role.
A positive and collaborative workplace that values creativity and teamwork.
Access to a diverse range of cutting-edge ICT products and services to enhance your IT Technical Knowledge.

What you'll need to succeed
To be successful in this role, you will have:


Passion for all things technology and constantly aspiring for new ways to improve.
Have 1-2 years or greater of field experience with demonstrated capabilities.
Positive approach to customer service with a focus on the client's experience.
Adaptable to challenging situations and changing business demands.
Passion to learn new and engaging technologies.
Strong attention to detail and exceptional analytical skills
Previously attained some form of Industry certification, Microsoft, Cisco or Equivalent tier 1 vendor.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technology. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to [email protected]. Please click here to apply.

Phillip Riley are seeking ICT Support & Test Engineer.

Fantastic Location and working environment.

We are on the lookout for an excellent and passionate ICT Support & Test Engineer person to aid the business project rollout period. You will be required to jump straight in and assist the business.

The role:

Undertaking inspections, and analysing and reviewing systems, data and documentation

Advise on revision and updated plans and improvements to meet standard and policy requirements
Managing control , access and reporting on these
Testing, diagnosing and resolving system problems and user challenges.
developing and providing technical documentation and training across ICT Systems
System Review and providing management reports on upgrades, system limitations and future proofing strategies
About you:

2 years proven experience in a Support Engineering or highly related field
Experience in a busy IT environment
Excellent communication skills
Problem solving and Analytical skills
Technical experience - In depth experience supporting different operating systems
A passion for quality customer service & team player!
Only shortlisted candidates will be contacted.

Salary $87,500 - $107,500 + Super

Job Type: Full-time

Leading Edge Computers are currently looking to recruit an experienced and qualified IT Helpdesk Technician/Computer Network and Systems Engineer to join their team in Griffith 2680.

Overview of Responsibilities

The IT Helpdesk Technician is pivotal in maintaining the operational health of an organisation’s networks and computer systems. This role focuses on providing front-line support and technical assistance related to computer systems, hardware, and software, resolving issues to ensure efficient operation and minimising downtime. Responsibilities include managing network configurations, supporting network and system infrastructure, and providing end-user troubleshooting and support.

Duties

- Monitor and maintain the computer systems and networks of the organisation.
- Install and configure computer systems, diagnose hardware and software faults, and solve technical and applications problems, either over the phone or in person.
- Serve as the first line of support for customers experiencing issues with IT services and products, assessing problems and resolving them through diagnostic techniques.
- Ensure accurate network documentation and logs, and maintain network security tools.
- Respond to network access and connectivity issues, helping to manage network servers and technology tools.
- Set up new users' accounts and profiles and deal with password issues.
- Prioritise and manage multiple open cases at one time.
- Test and evaluate new technology.

Qualifications Required

- A bachelor's degree or higher qualification in Information Technology, Computer Science, or a related field is preferable.

Skills Required

- Strong knowledge of computer network infrastructure and network hardware.
- Ability to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers.
- A deep understanding of networking protocols.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented mindset to provide hands-on support to other IT staff.
- Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Relevant Experience

- At least 2 years of experience in an IT support role, with a preference for candidates who have worked in network support or helpdesk positions.


Salary range is $70,000 - $85,000pa commensurate with experience

Fulltime Position available

Applications open on 9th of October 2024 and closes on 9th of November 2024

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

THE FUTURE IS WHAT WE MAKE IT.
Advanced Field Service Engineer
Gladstone, Queensland.
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.
Join Us and Make an Impact.
We are seeking an  Advanced Field Service Engineer  to join our HPS operations based out of  Gladstone, Queensland . Reporting into the  Field Service Manager , the purpose of the role is to service and install across a variety of industrial ... Click here to view more detail / apply for Advanced Field Service Engineer

With a proud history dating back 135 years, the Bosch Group now employs roughly 400,000 people across 165 countries. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. The Bosch Group?s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is ?Invented for life.? To this day, Bosch remains privately owned, with 92% held by a charitable trust. Bosch is a rather special company.
Our Bosch Australia Manufacturing Solutions (BAMS) department is a leader in design and development of special purpose equipment and machinery. We combine a passion for solving complex engineering challenges with unmatched expertise in supporting the manufacture of a wide and diverse industry base with our purpose-built machines. We are passionate as we ... Click here to view more detail / apply for Service Engineer ? Team Leader

09th August,
Senior IT Support Engineer, 2nd & 3rd Line, Witney, 30,000pa - 40,000pa plus benefits:    A fantastic opportunity has arisen for an experienced IT Support Engineer to join a leading organisation in the Witney area. With a rich history within their industry, over 100 staff across four locations, this company has been going from strength to strength during the pandemic, recording their best ever year during . Due this growth, their Head of IT is looking for a hands-on IT Support Engineer to focus on 2nd & 3rd line support and infrastructure projects.    On a daily basis the Senior IT Support Engineer will be working with a diverse set of hardware and software technologies, providing key support to their user base, whilst delivering hardware and infrastructure projects. This is a unique opportunity for a Senior IT Support Engineer to really demonstrate your passion for IT,
... Click here to view more detail / apply for Senior IT Support Engineer, 2nd & 3rd Line

Well establish private sector organisation in Cairns seeking permanent IT Support Engineer Your new company
A leading and well establish private sector organisation in Cairns with operations throughout North and Far-North QLD are seeking a permanent IT Support Engineer to work on the IT networks, systems and infrastructure technologies that underpin it's running and operation!
Your new role
Established many years ago, this organisation has deep ties to the Cairns community through its operations and social engagements which service not just those in the local vicinity, but the wider North and Far-North QLD region as a whole. Working with everyone from private individuals to government instructions, the projects this organisation oversee have wide and far reaching impacts.

Your new role within this organisation will see you report directly into senior management with your aim being to ensure its continual operation through the use of technology by deploying, upgrading and maintaining the various technologies in use.

This will see you work across the entire company from the finance department to the logistics hub to support their IT systems, hardware, network and infrastructure across multiple technical stacks. The day-to-day responsibilities will see you conduct support across all levels (1-3) to work on everything including Windows Server administration, password resets, VMWare management, Active Directory config, hardware rollouts and everything in-between.

Alongside these support activities there will also be project-based work whether that be cloud migrations (365, Azure, etc), platform implementations/roll outs (MS Dynamics, SharePoint, etc) or any other digital transformation/uplift pieces of work (road map dependent). You will also be conducting non-hands-on work such as creating technology road maps, planning hardware roll outs, organising systems upgrades and designing network solutions amongst other higher-level duties.

This organisation treats everyone with equal respect regardless of if this individual is working in the engineering space, IT Team or any of the non-technical departments and encourages collaboration to get the job done. You feedback is always heard and you will be valued not only based on your skill set, but yourself as a person.
What you'll need to succeed
You will need experience across as much of the following as possible:

The Microsoft eco system - Windows Servers and Desktop OS (such as Windows Server 2019, 2016, 2012 R2, Windows 10, etc), Microsoft 365, SCCM, SQL Server, etc
Configuration of networking/infrastructure platforms (Switches, Routers, Access Points, etc)
Hardware (Desktops, Laptops, Mobile Devices etc) maintenance and deployment/rollouts
Troubleshooting and problem-solving skills
Technical mindset
Working with stakeholders at all levels
Perfect communication skills (written and verbal)

NOTE:

Full Australian working rights are required
Applicants need to be currently residing in Australia (those outside of Australia will not be considered for this position)

What you'll get in return
You will be offered a permanent role with a leading and well establish private sector organisation in Cairns with operations throughout North and Far-North QLD.

Note: This role is to be based in Cairns and not worked remotely elsewhere in Australia
What you need to do now
If you are interested in this role, click 'apply now' or email an up to date resume to [email protected]. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch. Please click here to apply.

We are looking for a conscientious professional with the ability to work across multiple business units, manage diverse topics and priorities, establish effective relationships across all levels of an organisation.
To be considered for this position you are required to meet the following criteria:

Electrician A Grade license required.
A degree in Engineering or equivalent technical field 
Technically experienced in special purpose machinery design and build.
Demonstrated SAP and basic project management experience is desirable. 
Capable of presenting sales awareness, production/ Service support experience is desirable
Desirable to have quality system and production process awareness
Good communication skills and ability to work well both in a team and independently
Must be customer focused.
Must have a valid Australian driving license.
Proficient in MS Office suite.

We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you ... Click here to view more detail / apply for Service Engineer ? Team Leader

We are looking for a conscientious professional with the ability to work across multiple business units, manage diverse topics and priorities, establish effective relationships across all levels of an organisation.
To be considered for this position you are required to meet the following criteria:

Electrician A Grade license required.
A degree in Engineering or equivalent technical field 
Technically experienced in special purpose machinery design and build.
Demonstrated SAP and basic project management experience is desirable. 
Capable of presenting sales awareness, production/ Service support experience is desirable
Desirable to have quality system and production process awareness
Good communication skills and ability to work well both in a team and independently
Must be customer focused.
Must have a valid Australian driving license.
Proficient in MS Office suite.

We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you ... Click here to view more detail / apply for Service Engineer ? Team Leader

Job description
At BAE Systems Australia

Do interesting work that MATTERS
ENJOY what you do
GROW your career
Be YOU

We work in a thriving sector ? one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.
Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY
We have an exciting opportunity for a Support Systems Engineer to join our Combat Systems and Integration line of business reporting to DDG CSI SE & Support Manager. We are flexible
... Click here to view more detail / apply for Support System Engineer

Your new company A growing Managed Service Provider in Melbourne's South-East requires a Level 1 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies. Your new role In this exciting new role, you will be:

Providing 1 st level remote IT support for a broad client base.
Administering and maintaining a range of systems and networks across a large client portfolio.
Assisting with the onboarding of new clients and adoption of new technologies.
Delivering a high level of customer service and communication.
Answering calls and driving first time resolution on the Service Desk whilst contributing to maintaining a high level of customer satisfaction.

What you'll need to succeed To be successful in your application, you will need:

Demonstrated experience in providing level 1 IT support.
Sound knowledge of Windows OS, Active Directory, Office 365 and Microsoft Exchange.
Excellent customer service & communication skills, both verbal and written.
A tertiary education in Information Technology as well as Azure, Microsoft, ITIL and Cisco certifications are beneficial.
Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous.
Current driver's license and access to a vehicle is required.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out! What you need to do now If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to [email protected]. Please click here to apply.

We are looking for a conscientious professional with the ability to work across multiple business units, manage diverse topics and priorities, establish effective relationships across all levels of an organisation.
To be considered for this position you are required to meet the following criteria:

Electrician A Grade license required.
A degree in Engineering or equivalent technical field 
Technically experienced in special purpose machinery design and build.
Demonstrated SAP and basic project management experience is desirable. 
Capable of presenting sales awareness, production/ Service support experience is desirable
Desirable to have quality system and production process awareness
Good communication skills and ability to work well both in a team and independently
Must be customer focused.
Must have a valid Australian driving license.
Proficient in MS Office suite.

We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you ... Click here to view more detail / apply for Service Engineer ? Team Leader

Leading and renowned Managed Service Provider in Cairns seeking Level 2/3 IT Support Engineer Your new company
A leading and renowned Managed Service Provider in Cairns are seeking a Level 2/3 IT Support Engineer to work in a multifaceted role to support the IT systems, network, hardware infrastructure of several key clients round the Cairns/Far-North QLD region! Being permanent and based in Cairns, this role has ample room for growth to further your career.
Your new role
Established several years ago to initially service the needs of those in the Cairns region, over time this organisation has expanded to support customers from Mackay all the way up to PNG. An advocate for automation and getting to the root cause of issues (no band aid fixes), this team (and organisation) operate extremely efficiency and believe that they have only done their job right if their clients never contact them (no calls mean no issues!). Due to this along with their work practices, ethics and how they conduct business there is no shortage of work with their business not slowing down anytime soon.

As part of this they are seeking to expand their crucial Technical Services Team by hiring a brand new Level 2/3 IT Support Engineer with room for growth (due to them being big believers of promoting from within). With a very high retention rate and low staff turnover, this organisation are looking to the long term and want to hire (and invest) in the right person to increase not just their own technical capabilities, but what they can offer to their customers.

Reporting into the Technical Team Lead, your newly created role will see you work within a multifaceted team responsible for the management and support of all hardware, infrastructure, networks and systems used by thousands throughout the region. This can include (but not limited to) AV equipment, password resets, virtual machines, IoT devices, mobile equipment, desktop hardware, Wi-Fi infrastructure and Azure instances (to name a few).

Within this team you will have a focus on supporting the technologies in use and ensuring their continual 24/7 operation. This can include any issues up to levels 2/3 alongside supporting the Projects Team. Examples of the projects this team conduct can be Cisco network hardware refreshes, upgrading purpose built on prem data centres, virtualisation maintenance (VMware/vCenter), Windows Server deployments and Windows upgrades to name a few.

This organisation teats everyone with equal respect regardless of if this individual is working in the service desk team, project team or any of the non-technical departments and encourages collaboration to get the job done. Your feedback is always heard, and you will be valued not only based on your skill set, but yourself as a person.
What you'll need to succeed
You will need experience across as much of the following as possible:

The Microsoft eco system - e.g. Windows Servers and Desktop OS (such as Windows Server 2019, 2016, 2012 R2, Windows 10, etc), Microsoft 365, SCCM, 365, etc
Configuration of networking/infrastructure platforms (Switches, Routers, Access Points, etc)
Hardware (Desktops, Laptops, Mobile Devices etc) maintenance and deployment/rollouts
The ConnectWise platform (advantageous but not required)
Troubleshooting and problem-solving skills
Technical mindset
Working with stakeholders at all levels
Perfect communication skills (written and verbal)

What you'll get in return
You will be offered a role with a leading and renowned Managed Service Provider in Cairns with great career growth, culture and working practices. This is a permanent role paying between $65,000 base up to circa $80,000 base (however may be flexible for the right person).
What you need to do now
If you are interested in this role, click 'apply now' or email an up to date resume to [email protected]. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch. Please click here to apply.

Relevant university degree level qualification such as Bachelor of Management / Engineering or Trade Certification is preferred.
Two plus years? experience in a similar field (preferably AgriTech industry)
Relevant experience in troubleshooting electrical and mechanical equipment, required.
Relevant knowledge of electronics/electrical assembly and wiring.
Strong understanding / knowledge of electronics and electrical assembly and wiring.
Strong knowledge / understanding of PLC.
Working knowledge of PC and MS office suite, required.
Proven ability to read, analyse and interpret technical procedures and/or governmental regulations.
Ability to solve practical problems.
Experience with packaging and/or printing machinery, a plus.
Excellent customer service skills required.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Good written and verbal communication skills.
A positive attitude with a strong customer service mindset.
Two plus years? experience in PC building, repairing and diagnostic testing.
Project management experience or certification, a
... Click here to view more detail / apply for Field Service Engineer

30th April, 2024
3rd Line IT Support Engineer, Witney, 40,000pa - 44,000pa plus bonus & benefits:   An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT.   On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers.   This is a great hands-on opportunity for a 3rd Line IT Support Engineer to
... Click here to view more detail / apply for 3rd Line IT Support Engineer

Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean™ strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including extensive service network and market leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackling some of the planet's most pressing issues.
What do we do?

Our vision is to enable our customers’ vital processes, which advance a more sustainable world. We supply turnkey solutions, fans, compressors, turbines, blowers, heat exchangers and silencers, as well as a comprehensive range of services including specialised engineering for air and gas handling, project management, equipment servicing and site management.

The Big Picture:
Howden Australia has a need for a Mine Cooling Service Engineer to promote our Howden product range and proactively collaborate with the local Howden team to develop opportunities and contribute toward business growth. This position will serve as the technical point of contact for all customers from sales technical support to site execution.

The main focus of this role is Aftermarket support in the general overhaul, repair and testing of rotating machinery in workshops. Site installation, alignment and commissioning of ammonia refrigeration plant including auxiliary equipment and pressurised systems. Site servicing and troubleshooting on refrigeration equipment at customer sites. On-site repairs of refrigeration equipment and preparation of quotes.

The successful candidate will work on compressors situated at customers sites or mines, local and in region. These include ammonia refrigeration plants and gas compression plants. Services also include screw and piston compressors from other manufacturers.

We will offer an attractive remuneration package, annual bonus, flexible working arrangements, reimbursement towards your health & fitness regime and a supportive culture.

What needs to be done?
Your responsibilities will include:
• Visiting sites to undertake balancing &/or laser alignment, identify the cause of the problem & rectify this on site (if possible), or advise of further action to be taken to ensure our customers production losses are minimised.
• Undertake servicing in terms of customer planned maintenance contracts and breakdowns, check equipment, carry out required maintenance & produce a report of work completed in order to comply with the Service Level Agreement.
• Commissioning of new installations including:
• Supervision of new installed products, including fans, air heaters & compressors.
• Checking the installation and alignment of equipment, including starting machinery, checking vibrations & temperatures & running the fan for a test period.
• Completing the Commissioning Report including check sheets & a Completion Certificate for contract closures.
• Ensuring the machine is ready for full production service.
• Manage contract staff, liaise with client representatives, budget management & maintain schedules including progress reports, OHSE, quality control, equipment & accommodation management to ensure acceptable results are achieved for both Howden & our clients.
• Carry out detailed machinery analysis, interpret results & liaise with the Howden Engineering Department on how to most efficiently resolve our customers’ problems.
• Provide Aftermarket sales support including survey & reporting & conducting site visits with our Design Engineers

What do you need to bring?
You have N4 (Mechanical) or Olifantsfontein trade test as a millwright / fitter & turner, certified to work with ammonia systems or on pressurised vessels/systems
You have an understanding of Instrumentation & Control logic and PID-PFD, with 5 years’ experience in service/repair of rotating machinery and auxiliary components.
With your excellent verbal & written communication skills, you are comfortable & confident in dealing with customers, often in difficult situations, when they are concerned about production downtime. You possess a proactive, attitude & you are solutions oriented in all situations. You must also have a valid driving licence and be willing to work away from home.

The following would be highly regarded:
• Higher than N4 trade testing
• Screw compressor & turbo blower knowledge.
• 5 years field experience- Installation and commissioning
• Basic computer literacy
• Technical report writing

To express your interest in this position, please apply below with your CV and cover letter

The advantages of working at Howden:
Worldwide business – Liaise with our colleagues in 27 countries.

We offer global and local opportunities– 6000 employees and world leading engineers, who create cutting edge developments – You will be a part of over 160 years of innovation and development that continues today with our digital solutions.

At Howden we have a strong corporate identity and purpose – You will be a member of our team, shaping the future of the world and tackling some of the most pressing issues facing the planet.

Our products and organisation are Revolving Around You – Our culture promotes individual development to enhance our most important asset – our people.