Total 836 social responsibility manager job vacancies in Customer Service category in Australia

• Permanent full-time position
• 38 hours per week
• Salary $73,150 to $80,000 per year plus superannuation

What you will be doing:

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Implementing and reviewing revenue strategies, including rate and inventory management.
• Work closely with property Director of Revenue, Director of Conference and Events, Director of Sales and Marketing and regional teams on all aspects of revenue maximization across all distribution channels in Rooms, Conferencing and Food and Beverage.
• Ensuring compliance with occupational health and safety regulations.
• Coordinate bookings at the hotel, attempting to fulfil client requests and special needs where possible
• Directing and overseeing both FIT and Groups reservations activities, ensuring all guests details are entered correctly and guests' privacy are protected
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• Ensuring operational efficiency within Reservation and Front Office team
• Providing direction and feedback to team members and assisting with recruitment
• Managing, motivating and developing staff providing customer services
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent

Achievements/Goals*

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence

Participate in cross functional meetings

Customer Experience Manager  | Dan Murphy's Mornington East | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

• Bring your creativity to a role with purpose as you help older adults maintain independent and enriching lives.     
• Part-time ongoing position (Tues, Thurs & Fri) based at Golden Wattle House in Healesville.
• $32 - $35ph + Super + Generous Salary Packaging benefits of up to $18,550    

This position will be a part of our Social Activity Group with the key focus being to work alongside older people whilst in the supported social activity group to enable their identified needs and goals to be fulfilled, to make decisions and choices about their own lives, to facilitate their access and participation in their community, and to remain living in their homes independently.

Although a typical day might be hard to come across, you will regularly be engaging with the clients in groups on outings or in our centre as they challenge their minds in a variety of activities or even at a simple gathering sharing stories.

Social Activity Group responsibilities:

• Assist and work alongside older people whilst in a supported group to enable their identified needs and goals to be fulfilled.
• Encourage and support people to actively participate in planning and feedback forums when making decisions about the service they receive, and ensure activities are responsive to this feedback.
• Regularly engage with clients in groups on outings or in our centre as they challenge their minds in a variety of activities or even at a simple gathering sharing stories.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Joanne Robinson (Manager - VIC and QLD) at [email protected]

Who we’re looking for
If you have experience working as a Support Worker, are qualified with a Cert III in Aged Care/Individual Support/Community (Aged), and enjoy variety in your day, you might be exactly the person we're looking for!

• Experience working with older adults.
• A proven ability to communicate effectively.
• The ability to follow and implement individual service plans, healthcare, and positive behaviour support plans.
• A desire to use your skills and experience creating fun and interesting activities that support older adults to engage more consistently with their community and peers.
• A positive and energetic approach to engaging with your team and clients.
• A valid driver’s licence and willingness to drive a 12 seater bus.

Location of Job: Sydney, NSW

Work Location Requirements: Hybrid, two days on-site in Sydney (Mondays and Thursdays) rest of the week working from home.

The Role

As Customer Success Manager, you will be responsible for the successful delivery of our clients’ campaigns.

You will be managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will act as a ‘maestro’, prioritizing our campaign pipeline, defining KPIs to track, supervising our team of consultants and data reviewers, and delivering actionable insights based on data collected by our crowd.

You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.

If you have a deep understanding of the key sales drivers of the FMCG and Retail industry, a flair for relationship management, an analytical mind and thrive in a fast-paced environment, then this role is for you.

Essential Functions

 As part of your daily duties, you will oversee our clients’ campaigns from start to end. This includes:

• Client management: manage your own portfolio of clients; build and maintain positive working relationships with senior client stakeholders.
• Analytics and Insight generation: able to answer clients' strategic questions based on the data captured by our crowd, including both defining the way we collect the data and performing the analytical work required to extract and storyline valuable insights for top tier FMCGs and retailers.
• Project management and delivery: able to juggle multiple complex project requirements to positively impact the P&L of each campaign. You will be monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines Your role will involve leading cross-functional teams and collaborating closely with the operations team to deliver exceptional results. By maintaining the highest standards of quality, accuracy, and consistency in our data, you will play a crucial role in maximizing client satisfaction and demonstrating the full capabilities of Wiser.
• Business Development & Growth: You will play a crucial role in ensuring that client expectations are not only met but exceeded. This involves not just maintaining strong relationships, but also proactively identifying opportunities to expand our partnership with each account across new business units, markets, and solutions. Your role requires strategic thinking and exceptional relationship-building skills. As the Customer Success Manager, you will be pivotal in driving client satisfaction and securing recontracting by leveraging these opportunities for growth and collaboration.