Total 69 site engineer job vacancies in Customer Service category in VIC - Melbourne - South East

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.

Responsibilities:

• Responsible for meeting daily service needs and driving customer satisfaction
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable.
• Seeks to provide technical support to customers and other service professionals as required.
• Possesses a solid level of technical knowledge on the main company’s products in the region.
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Comply with and ensure department compliance with Company health, safety, and environmental policies.
• Other duties as required.

Our client, a private school in Victoria is seeking a skilled and experienced Onsite Support Engineer. The successful candidate will provide comprehensive Level 2 technical support to end-users, including troubleshooting hardware and software issues, deploying devices, and managing user accounts. A strong understanding of Windows OS, macOS, Google Workspace, and Active Directory is essential, along with excellent communication and problem-solving skills. Experience with Windows 10/11, SCCM, and cloud-based systems is highly regarded. This role requires a process-oriented individual with meticulous attention to detail and the ability to thrive in a fast-paced environment.

Location: Onsite 5 days a week at Essendon, Victoria

Duration: January 6, 2025 til end of Term 1

Responsibilities:

• Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client's locations.
• Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
• Collaborate with the project team to schedule and execute smartphone deployments at client's Head Office and depots.
• Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
• Ensure compliance with corporate policies and security protocols during smartphone deployments.
• Manage the return and secure disposal of old smartphones from corporate staff.
• Weekly meetings with the client's project managers to report on deployment progress, discuss issues, and ensure project milestones are met.

• Bachelors Degree in Computer Science or related field of study.
• Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory
• Windows 10 & 11, and SCCM experience highly regarded
• Familiarity with cloud-based systems and services (e.g. Google Drive, Microsoft OneDrive)
• Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
• Strong communication skills to explain technical issues to non-technical users.
• Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
• Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together! 

You’ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You’ll be cross-trained on our products and you’ll be expected to follow complex schematics in isolating issues and in assembly.

The day-to-day

You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.

You’ll also be expected to:

• Meeting daily service and repair needs and drive customer satisfaction
• Install, repair and maintain equipment in the field; providing customer training as required
• Document all inspections, maintenance, and repair work
• Reviews all logs for open issues and prepares formal reports to customers
• Assesses product and equipment performance and recommend modifications or improvements

You’ll be working primarily with Trace and X-ray equipment, and work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

Please note that this current opportunity is for a 12-month, full time fixed-term contract.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Due to a sharp increase in new high-end Print Production products, we are looking to fill a Field Service Technician position to join our NSW Print Production team, providing outstanding service and support to our valuable customer base.

The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the NSW Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Ideal Candidate

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.
  

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Driver’s License and Working with Children Check
• Current Australian working rights are essential (Visa sponsorship is not available).

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.