Total 1,135 sales support specialist job vacancies in Customer Service category in NSW - Regional - New England & North West NSW

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Director, Support (Health) at Civica

In this senior leadership role, you will oversee the support teams, processes, and technology that serve the customers and products within your division. Reporting directly to the divisional Executive Director and Head of Support, you will lead a team of support professionals while collaborating with leaders across Service, Development, Product, and Central Functions.

The position requires strategic thinking, strong problem-solving skills, and extensive stakeholder management experience, with the ability to thrive in a fast-paced environment. You will plan, budget, and coordinate the performance of the division’s support function to consistently meet customer satisfaction and operational support targets.

Staying up-to-date with evolving technology and supported products, you will recruit and develop a high-performing support team, fostering career growth and skills development. Your role involves leading and motivating the team to deliver support excellence and achieve high business outcomes.

You will define, manage, and report on KPIs for support activities, leveraging data analysis to identify efficiencies and areas for improvement. A champion of continuous process improvement and innovation, you will drive enhancements in support KPIs, contributing to increased customer satisfaction, retention, and referenceability.

Collaborating with other support leads across the organization, you will share and refine support best practices, ensuring the delivery of exceptional results across the board. This is a unique opportunity to make a significant impact by shaping the future of support excellence in your division.

Requirements

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

What you will need to be successful in this role

·       Extensive experience in support and operational leadership within a matrix organization.

·       Proven ability to manage and lead complex, geographically dispersed teams, including remote teams, in dynamic environments.

·       Strong communication skills, with the ability to effectively engage and influence stakeholders at all levels.

·       Highly analytical mindset, with expertise in data-driven decision-making using metrics and tools to inform strategy.

·       Exceptional organizational skills and the ability to prioritize effectively in a fast-changing environment.

·       Strategic and responsive planning capabilities to align with business goals.

·       Experience with Salesforce ServiceDesk (ticketing system) preferred

·       Proficiency in Salesforce, SharePoint, and Power BI.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.

Today, we are proud to share we’ve served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

The Opportunity

Lyka is growing quickly, and no two weeks are the same. Our Customer Care team are on the frontline to our customers, answering enquiries and proactively solving any issues that arise. The team also contribute to process improvements that enhance customer experience.

Role responsibilities

• Be the first point of contact for our customers (we use livechat, phones and emails as our primary Customer Care channels)
• Resolve customer issues around their account, orders and deliveries and advise customers on a variety of dog nutrition and wellness questions
• Work with Lyka’s operations team to ensure all customer order and delivery requests are executed
• Assist in developing and improving Lyka’s Customer Care knowledge base content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
• Live and work in accordance with Lyka’s values and principles at the workplace

• Exceptional customer service skills - helpful and positive attitude and always looking to go above and beyond for customers
• Well-versed verbal and written communication skills with strong English and grammar
• Proficient in using a computer, touch typing and able to learn new tools / systems
• Organised with high attention to detail
• Willingness to learn new topics, such as dog nutrition and wellness
• Resilient, high sense of ownership and comfortable with a fast-paced environment
• Previous experience in a contact center role is preferable
• Must be able to be rostered across a 7-day working week (rotating roster)
• Must love dogs

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up.
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.

• Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
• Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.

We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.