Total 653 sales coordinator job vacancies in Customer Service category in Australia

The Receptionist & Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Melbourne office. Our Melbourne office is located in the heart of the CBD, with state-of-the-art facilities and breathtaking views!  You will be joining a progressive, for purpose organisation with a vibrant workplace culture and amazing organisational benefits. 

Please note this position is initially a 12 month contract at  3 days per week where you will be required to work onsite at our Melbourne CBD office.

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

The Receptionist/Facilities Coordinator is responsible for front-of-house services and facilities coordination services for AFCA across our Sydney office. Our offices are located in the heart of Sydney's CBD on George street with a vibrant  workplace culture and amazing organisational benefits. 

Please note this position is permanent, 3 days per week (Tuesday, Thursday & Friday) where you will be required to work onsite at our Sydney office.

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

What you can expect in the role:

To provide support to GYG restaurants to deliver best-in-class service to our Guests by providing adequate coverage for Supply Chain Customer Service. In addition, to act as the key point of contact for all enquiries regarding the Help Centre and assist the business by working closely with all departments to ensure that restaurant enquires, projects and tasks are resolved.

• Answers all enquiries that come through the Zendesk Customer Service Software, in a professional and friendly manner for restaurants in GYG Australia, GYG USA and Hola Central (Aus).
• Liaises with all stakeholders to actively assist, manage, and update restaurants, Culinary & Operations Coaches and Franchisees with their questions.
• Ensures that all enquiries coming through and requiring escalation have the groundwork completed and information captured before being passed on.
• Conduct Training for broader business as required.
• Configuration and routing of Tickets to ensure the system is maintained and up to date.
• Support Crunchtime configuration to ensure the system is maintained and up to date.
• Provides reporting and insights weekly and monthly on tickets being received.
• Prepare Monthly Supply Chain reports in conjunction with the Help Center Team Leader.
• Support projects within the business to provide data, insight, and knowledge.

Solving daily issues: proactive communication with Restaurants and Suppliers via various communication channels to address Supply and/or Quality issues as required to maximize inbound Customer Service.

You’ll enjoy this role if you have:

• A minimum of 2 years’ experience in a similar role in a multi-site environment in QSR, hospitality, or Food and Beverage.
• Experience in customer service or customer-centric fields.
• High level of attention to detail and sound time management/organizational skills
• Judgment and problem-solving skills, including exceptional influencing and conflict resolution skills.
• Excellent interpersonal and communication skills, both written and verbal.
• Has a passion for the GYG brand and the ability to display and promote the energy and enthusiasm associated with the brand.
• Strong computer/IT acumen including the ability to use Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
• Ability to develop competence in various GYG systems including Zendesk, Crunchtime, and related tools.
• Commitment to working in a team; able to learn from others and contribute to other’s success.

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Annual bonus scheme
• Paid parental leave
• GYG gift voucher

Ready to join the family? Apply now to start the conversation