Total 5,557 customer service manager job vacancies in Customer Service category in Australia

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution. 
• Provide expert advice on Telstra products and services that best suit their needs and lifestyle.  
• Provide empathy and understanding to your customers through effective communication skills. 
• Take ownership, show confidence in your ability to de-escalate any customer grievances. 
• Be available when our customers need us, flex to the hours that are required. 

Our client is a non-profit organization based in the US, with operations in the US, UK, and a satellite office in Melbourne supporting Australia, New Zealand, and the broader APAC region. They are seeking a Technical Customer Consultant Team Leader with strong customer service orientation and team management skills to oversee a team of 6 customer support staff. The ideal candidate will ensure efficient and accurate technical support to users and businesses.

Role Overview:

As the Technical Customer Consultant Team Leader, you will:

• Manage a team of 6 customer support staff, addressing the joys and challenges of staff management.
• Report to a manager based in the Netherlands.
• Collaborate with local Team Leaders for ANZ (4 in total) to share information, support new project implementations, and resolve local technical issues.
• Support the suite products.
• Ensure the team systematically stays updated with product updates, fixes, and other relevant information.
• Act as the escalation point for more complex client issues.
• Liaise with overseas offices and similar teams to align on information and operating expectations for the ANZ region.
• Oversee a 5-day support operation, Monday to Friday, from approximately 7 am to 10 pm.

What’s in it for you:

• Be a part of supporting advancements at the leading edge of science or helping children build a strong learning foundation; shared knowledge is the common thread.
• Enjoy a hybrid work environment with 3 days in the office in Melbourne’s CBD.
• Receive an attractive salary of $90-95k + Super.
• Join a very stable, close-knit team with an average tenure of over 10 years.

• Strong client-facing and communication skills.
• Strong customer service orientation.
• Advanced troubleshooting and multitasking skills.
• Any knowledge of a CMS, LMS, or KMS would be helpful but not necessary.
• Proven experience in managing a experienced team.
• Flexibility to work in a hybrid environment and adjust to different work schedules as needed.
• Strong multitasking abilities to manage multiple priorities and tasks simultaneously.
• Excellent organizational skills to keep track of team performance, product updates, and client issues.
• Time management skills to ensure efficient operation of the support team.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Australian Steel Market business as a Customer Service Specialist in our Customer Service team based in Chullora. As someone who strives for service excellence, you will be the key customer representative to a dedicated portfolio of highly valued key customer accounts. Working closely with the Customer Service Manager – NSW, you’ll be providing leadership support, coaching and mentoring to the broader team of sales and account professionals. 

Your success in this role will grow from demonstrating expertise and professional knowledge, as you partner with internal departments to implement and deliver cost-effective and efficient supply chain solutions within the agreed market offers.

What Will You Do?

As a key contributor in the team, you’ll lead with enthusiasm, supporting the team to succeed. You’ll use your strong analytical skill set to make data-based insights, so that we can further partner with our customers in understanding their business needs and challenges, creating smart solutions together.

• deliver a superior customer experience for your account portfolio
• work with internal stakeholders to provide solutions and deliver product in line with customer business needs
• undertake analysis projects to identify, monitor and analyse customer trends and commercial behaviours
• coach and mentor the team to strengthen capability
• lead improvements with our systems and processes, implementing changes for internal teams and customers

More About You

As an experienced customer service professional with sound exposure to managing client accounts, you will bring:

• strong commitment to providing and fostering an exceptional customer experience
• superior attention to detail with the ability to resolve issues and identify solutions
• intermediate to advanced skills of MS Office, including MS Excel
• the ability to work with ambiguity and constant change in a fast-paced environment
• effective influencer who can grow and build strategic partnerships

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Tuesday 16 July 2024. 

• Leading Not for profit Aged Care provider
• Increase your take home pay with not for profit salary packaging
• Permanenet Full-time OR 6 mth Full Time Maximum Term Contract 
• Hybrid role - office located in Hunters Hill
• Flexible start and finish times - Customer Care Centre operates 7am to 5.30pm Monday to Friday (optional weekend shifts available)

We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, NSW. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.

The Customer Care Officer is the first point of contact for our In-Home Service clients, and it is not a role for the faint hearted!  On any given day you will be taking calls from a busy queue, and simultaneously recording your interactions, for billing enquiries, transport requests, escalations for scheduling anomalies or additional services, client feedback, locating clients that are not home for a scheduled service, incidents, and complaint management. You will follow well defined and embedded processes and be comfortable thinking on your feet to account for individual variations.

The position works as part of a large collaborative team to ensure clients are provided with accurate and timely responses. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills.

To be successful in this role you will ideally have:

• Experience in Aged Care Services or similar
• An enthusiastic "Can Do" attitude
• Ability to identify issues, assist in solving them and adapt to changing circumstances
• Strong planning and organising skills with a high attention to detail
• Enjoy finding solutions to complex customer enquiries
• A passion to deliver a quality customer experience
• Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
• Exceptional verbal and active listening skills
• An empathetic approach with the ability to make complexity simple
• An excellent telephone manner and ability to build rapport
• Competent computer literacy with PC based applications (Word, Excel, Email, Internet, database)
• Ability to work autonomously, as part of a busy dedicated team

Why you'll love working with us:

• Opportunity to work within a values-based organisation, with caring at the heart of everything we do
• Supportive and inclusive team environment
• Access Salary Packaging to increase your take home pay
• Hybrid role and flexible start and finish times

Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

If you are looking to make a positive impact, we'd love to hear from you. Apply online

Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.