Total 2,240 customer service manager job vacancies in Customer Service category in QLD - Remote - South West Region

Naked Wines, a global company in the consumer goods industry, is seeking a passionate and driven individual to join their team as a Customer Service Representative. As a company that is dedicated to connecting its Angels (Customers) with world-class wines made by talented winemakers, Naked Wines is changing the world, one glass at a time. We are looking for a Customer Service Agent to support us through our business.

As a Customer Service Representative, you will play a vital role in ensuring that Naked Wines' Angels have an exceptional experience. You will be responsible for assisting customers with orders, addressing inquiries and concerns, and providing general support. This position offers an exciting opportunity to engage with a diverse customer base and work in a fast-paced, dynamic environment.

Naked Wines prides itself on its commitment to excellence and providing outstanding customer service. The successful candidate will have a strong dedication to customer satisfaction, excellent communication skills, and the ability to think on their feet. If you are a wine enthusiast with a passion for making a difference and a desire to join a global company that is revolutionizing the industry, this role could be the perfect fit for you.

Responsibilities

• Serve as the primary point of contact for Naked Wines' customers, ensuring that all inquiries and concerns are addressed promptly and accurately
• Assist customers with placing orders, providing product recommendations, and resolving any issues that may arise during the ordering process
• Actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude
• Maintain detailed and accurate customer records, including order history, preferences, and interactions
• Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
• Stay up-to-date with Naked Wines' product offerings, promotions, and policies in order to provide accurate information to customers
• Identify opportunities for process improvements and provide feedback to help streamline customer service operations

• Previous experience in a customer service role, preferably in the consumer goods industry
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
• Ability to multitask and prioritize effectively in a fast-paced environment
• Detail-oriented with a high level of accuracy in data entry and record-keeping
• Proficient in using customer service software, CRM systems, and other relevant technology tools
• Strong organizational skills and the ability to work independently with minimal supervision
• Passion for wine and a desire to learn about Naked Wines' unique business model and products

·       Competitive Salary

·       Attractive Performance based bonus plan

·       Holiday allowance

·       Company Share Plan

·       Personal Pathway Allowance- Money allocated towards training, learning and development

We embrace diversity, celebrating the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.

Ready to uncork new possibilities? Join us on this exciting growth journey!

BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

• 2+ years of experience in a customer service or support role is desirable
• Excellent communication skills, both verbal and written.
• Ability to quickly learn new technology platforms and software.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong time-management skills and ability to work independently.
• Experience working for an online business is preferred.

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better

Who are we?

ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of company’s (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care providers to deliver exceptional care while growing their businesses with ease.

We are seeking a Junior Customer Success Manager to join our growing team in Australia. This role is perfect for someone who thrives on driving sales growth, identifying expansion opportunities, and delivering measurable customer outcomes. If you’re focused on maximising revenue potential and contributing directly to business growth, we want to hear from you.

Responsibilities

• The primary focus of this role is to drive customer revenue growth by generating expansion opportunities.
• Be accountable for customer retention and proactively mitigate churn risks.
• Take ownership of key accounts that require high-touch engagement.
• Identify and explore opportunities to upsell and expand the usage of new features.
• Monitor customer health and proactively address risks with mitigation plans.
• Collaborate with internal ShiftCare teams to support product adoption and successful renewals.
• Effectively resolve customer questions which may include product training sessions.
• Share best practices with colleagues to continuously improve processes and outcomes.

Who are you?

• 3+ years of experience in customer success or client-focused account management, preferably within a SaaS business.
• Strong commercial acumen to create outcomes that balance business goals with customer needs.
• A strong track record of meeting and exceeding customer revenue and retention targets.
• Exceptional written and verbal communication skills, including presenting strategies and solutions effectively.
• Solid understanding of business operations, with strengths in sales, problem-solving, and issue resolution.
• Highly organised, detail-oriented, and skilled at prioritising tasks to deliver results.
• Self-motivated, confident, and a collaborative team player.
• Adaptable and capable of thriving in a fast-paced, dynamic environment.
• A demonstrated desire to learn and continuously improve.
• Experience with SaaS platforms or familiarity with care services is a significant advantage.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

We're looking for Job Coaches and In-Work Support Consultants in South Tamworth and Surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: South Tamworth NSW 2150, Australia
When; Wednesday, 22nd January at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.

Today, we are proud to share we’ve served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

The Opportunity

Lyka is growing quickly, and no two weeks are the same. Our Customer Care team are on the frontline to our customers, answering enquiries and proactively solving any issues that arise. The team also contribute to process improvements that enhance customer experience.

Role responsibilities

• Be the first point of contact for our customers (we use livechat, phones and emails as our primary Customer Care channels)
• Resolve customer issues around their account, orders and deliveries and advise customers on a variety of dog nutrition and wellness questions
• Work with Lyka’s operations team to ensure all customer order and delivery requests are executed
• Assist in developing and improving Lyka’s Customer Care knowledge base content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
• Live and work in accordance with Lyka’s values and principles at the workplace

• Exceptional customer service skills - helpful and positive attitude and always looking to go above and beyond for customers
• Well-versed verbal and written communication skills with strong English and grammar
• Proficient in using a computer, touch typing and able to learn new tools / systems
• Organised with high attention to detail
• Willingness to learn new topics, such as dog nutrition and wellness
• Resilient, high sense of ownership and comfortable with a fast-paced environment
• Previous experience in a contact center role is preferable
• Must be able to be rostered across a 7-day working week (rotating roster)
• Must love dogs

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up.
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.

• Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
• Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.

We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.