Total 20 business management project planning job vacancies in Customer Service category in western downs regional

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we’re on the hunt for a Service Management Specialist to join our growing team.

Here's what you'll be doing:

• Identify, categorise, escalate and manage Major Incidents providing effective oversight and governance.  
• Coordinate technical teams and vendors to ensure a focused, timely resolution to Major Incidents.
• Act as the central point of contact for Major Incidents providing regular updates and fielding queries from key stakeholders.  
• Oversee company adherence to SLA’s day-to-day to ensure client expectations are met or exceeded. 
• Coordinate resources and investigations to ensure timely resolution of Problem records to minimise impact on clients.  
• Identify trends in incidents to address recurring issues proactively, collaborating with relevant teams for long-term solutions. 
• Identify and implement process improvements to streamline operations. 
• Collaborate with other departments to deliver the best quality solutions.

Here's what you'll bring:

• Intermediate experience in IT service management, preferably within an MSP environment. 
• Strong understanding of ITIL best practices and ITSM frameworks supported by ITIL certifications. 
• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. 
• Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. 
• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. 
• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. 

We would also require the ideal candidate to participate in a 24/7 on call roster.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Are you seeking a new opportunity? Do you enjoy being proactive and are you able to solve problems?

If your answer is yes, you could be part of our exciting team! A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

Konica Minolta Business Solutions Australia Pty Ltd is a market leading provider of integrated print and content management solutions and services, and 3D and wide format technologies. We combine consultancy, award winning hardware and software implementation to improve productivity, reduce costs, increase security and achieve sustainability outcomes for our customers. Our Corporate Social Responsibility focus leads our values based approach to our customers, our employees and our communities. We are proud to support volunteering days, close charity partnerships, and a commitment to environmental sustainability.

The Role

We are currently looking to fill a Service Engineer position at Woodside, Karratha - WA. The successful candidate will be responsible for the installation and support of Colour and B&W equipment.

As a member of the Perth Service Team, you will ensure customer satisfaction through on site Corrective and Preventative maintenance on customer equipment.

Ideal candidate

To be qualified for this position, ideally you will have previous experience in a similar role or your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond

If you are confident the above describes you, please send us your application, as we have a career opportunity that will excite you.

What’s on the offer?

We offer a progressive and defined career path, and a package including a fixed salary plus superannuation, remote allowance, and tools of the trade including a company vehicle, a laptop PC, a smart phone and a company issued uniform. Housing is provided as well as partial coverage of utility bills. 

If you are confident this role describes you, please send us your application, as we have a career opportunity that will excite you. Initial and on-going product and technology training will be provided.

Konica Minolta is committed to provide a working environment that is inclusive and fair to both women and men. We are providing progressive policies such as domestic violence policy, paid parental leave and flexible workplace policies which enables our people to balance work and life responsibilities. This year, we were thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality.