Target Business Services
Location: Townsville QLD 4810
Salary: $80,000 plus 11.5% superannuation
Work Type: Full time position
Tenancy: Permanent position
Our client, AXR Group Pty Ltd is a forward thinking and industry leading company committed to pushing the boundaries of Engineering & IT. AXR Group specialize in providing Engineering & IT Solutions, complimenting to deliver top-notch solutions that shape the future. With its immense talent and passion, AXR Group has reached the soaring heights of success, and has gained global customer footprint.
The client is looking for skilled and experienced ICT Customer Support Officer. This is a full time, permanent position with tremendous potential for growth for immediate start and this is a fantastic opportunity to make your mark in a fast-paced, dynamic and innovative environment for a leading-edge company.
As an ICT Customer Support Officer at AXR Group Pty Ltd, you will be the first point of contact for customers, providing technical assistance and resolving IT-related issues efficiently. You will diagnose and troubleshoot hardware and software problems, assist in system configurations, and ensure timely problem resolution to minimize disruptions.
The role requires strong analytical skills to address client inquiries, maintain service records, and collaborate with internal teams for complex issues. Your proactive approach will help enhance the overall customer experience, while contributing to AXR Group’s mission of delivering world-class Engineering & IT solutions.
Minimum Requirements:
• Advance Diploma or Diploma level qualification in IT with at least 2 years relevant experience
• Also, the applicant must possess ability to assess the current processes, identify improvement areas and suggest the technology solutions.
What you will be responsible for:
• Provide timely and professional ICT support to customers, resolving technical issues via phone, email, and remote access.
• Troubleshoot hardware, software, and network-related problems, ensuring minimal disruption to client operations.
• Install, configure, and maintain computer systems, software, and network equipment as required.
• Collaborate with the IT and engineering teams to ensure prompt resolution of complex issues.
• Keep customers informed of progress and provide clear documentation of incidents and resolutions.
• Identify opportunities for process improvements and contribute to enhancing customer experience.
• Stay updated with the latest technologies and industry trends to provide proactive support.
Skills and Experience:
• Proven experience as an ICT Customer Support Officer or in a similar role.
• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Proficiency in remote diagnostics and support tools.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a collaborative team.
• Strong problem-solving skills and attention to detail.
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.
To apply for this position, email your resume to [email protected].
Location: Townsville QLD 4810
Salary: $80,000 plus 11.5% superannuation
Work Type: Full time position
Tenancy: Permanent position
Our client, AXR Group Pty Ltd is a forward thinking and industry leading company committed to pushing the boundaries of Engineering & IT. AXR Group specialize in providing Engineering & IT Solutions, complimenting to deliver top-notch solutions that shape the future. With its immense talent and passion, AXR Group has reached the soaring heights of success, and has gained global customer footprint.
The client is looking for skilled and experienced ICT Customer Support Officer. This is a full time, permanent position with tremendous potential for growth for immediate start and this is a fantastic opportunity to make your mark in a fast-paced, dynamic and innovative environment for a leading-edge company.
As an ICT Customer Support Officer at AXR Group Pty Ltd, you will be the first point of contact for customers, providing technical assistance and resolving IT-related issues efficiently. You will diagnose and troubleshoot hardware and software problems, assist in system configurations, and ensure timely problem resolution to minimize disruptions.
The role requires strong analytical skills to address client inquiries, maintain service records, and collaborate with internal teams for complex issues. Your proactive approach will help enhance the overall customer experience, while contributing to AXR Group’s mission of delivering world-class Engineering & IT solutions.
Minimum Requirements:
• Advance Diploma or Diploma level qualification in IT with at least 2 years relevant experience
• Also, the applicant must possess ability to assess the current processes, identify improvement areas and suggest the technology solutions.
What you will be responsible for:
• Provide timely and professional ICT support to customers, resolving technical issues via phone, email, and remote access.
• Troubleshoot hardware, software, and network-related problems, ensuring minimal disruption to client operations.
• Install, configure, and maintain computer systems, software, and network equipment as required.
• Collaborate with the IT and engineering teams to ensure prompt resolution of complex issues.
• Keep customers informed of progress and provide clear documentation of incidents and resolutions.
• Identify opportunities for process improvements and contribute to enhancing customer experience.
• Stay updated with the latest technologies and industry trends to provide proactive support.
Skills and Experience:
• Proven experience as an ICT Customer Support Officer or in a similar role.
• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Proficiency in remote diagnostics and support tools.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a collaborative team.
• Strong problem-solving skills and attention to detail.
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.
To apply for this position, email your resume to [email protected].
