FOOD & BEVERAGE SUPERVISORS
Hamilton Island located in the Whitsundays, Queensland is seeking Food & Beverage Supervisors to join our busy Food and Beverage team on a full-time permanent basis.
The Role
Assists the outlet management in ensuring a high standard of Food & Beverage service is provided by supervising and training Food & Beverage attendants of a lower grade in an enthusiastic and friendly manner in accordance with the service policy and standards to ensure guest satisfaction at all times.
Responsibilities
• Supervise the operation of the outlet, supervise frontline Food & Beverage attendants and coordinate service to achieve consistency and a high level of guest satisfaction
• Respond to guest enquiries, requests and complaints in a prompt and courteous manner. Takes responsibility to ensure maximum guest satisfaction at all times
• Assist outlet management and Workplace Trainer with training of frontline Food & Beverage attendants
• Attend a Point of Sale (POS) terminal and perform cashiering duties such as receiving money, processing refunds and charging customers correctly for items purchased in accordance with Standard Operating Procedures including POS data entry. Ensure all cashiering discrepancies are reported to the Manager with a detailed explanation
• Consistently develop and improve your product knowledge within the department to ensure you are able to take advantage of opportunities for up selling and suggestive selling
• Ensure the security and have full control of the cellar, store room or liquor store including the receipt, delivery and recording of goods
• Attend meetings, training and other duties as directed by the departmental manager
• Ensure Food Safe handling standards are practiced at all times and follow all HIE WHS policies & procedures
• Undertake other tasks as directed by your manager
Skills
• Excellent communication and interpersonal skills
• Leadership skills
• Motivating attitude
• Ability to work well under pressure
• Reliable and flexible in terms of shifts and rosters
Your Benefits
Save money with subsidised furnished staff accommodation
Fantastic work culture and supportive community
Walk to work - forget city traffic
Enjoy living and working on the doorstep of the Great Barrier Reef
Full time permanent role
Ongoing training provided
Staff perks - discounts on restaurants and activities including $15 per week gym membership
Fantastic work culture and supportive community and limitless career opportunities
Enjoy living and working on the doorstep of the Great Barrier Reef!
Hourly rate $28.8711 per hour as per the Hospitality Industry General Award.
Rotating roster of 76 hours per fortnight. Hours of work will be between 6.00am to 10pm, Monday to Sunday.
Positions to commence on 5 November 2024
Hamilton Island located in the Whitsundays, Queensland is seeking Food & Beverage Supervisors to join our busy Food and Beverage team on a full-time permanent basis.
The Role
Assists the outlet management in ensuring a high standard of Food & Beverage service is provided by supervising and training Food & Beverage attendants of a lower grade in an enthusiastic and friendly manner in accordance with the service policy and standards to ensure guest satisfaction at all times.
Responsibilities
• Supervise the operation of the outlet, supervise frontline Food & Beverage attendants and coordinate service to achieve consistency and a high level of guest satisfaction
• Respond to guest enquiries, requests and complaints in a prompt and courteous manner. Takes responsibility to ensure maximum guest satisfaction at all times
• Assist outlet management and Workplace Trainer with training of frontline Food & Beverage attendants
• Attend a Point of Sale (POS) terminal and perform cashiering duties such as receiving money, processing refunds and charging customers correctly for items purchased in accordance with Standard Operating Procedures including POS data entry. Ensure all cashiering discrepancies are reported to the Manager with a detailed explanation
• Consistently develop and improve your product knowledge within the department to ensure you are able to take advantage of opportunities for up selling and suggestive selling
• Ensure the security and have full control of the cellar, store room or liquor store including the receipt, delivery and recording of goods
• Attend meetings, training and other duties as directed by the departmental manager
• Ensure Food Safe handling standards are practiced at all times and follow all HIE WHS policies & procedures
• Undertake other tasks as directed by your manager
Skills
• Excellent communication and interpersonal skills
• Leadership skills
• Motivating attitude
• Ability to work well under pressure
• Reliable and flexible in terms of shifts and rosters
Your Benefits
Save money with subsidised furnished staff accommodation
Fantastic work culture and supportive community
Walk to work - forget city traffic
Enjoy living and working on the doorstep of the Great Barrier Reef
Full time permanent role
Ongoing training provided
Staff perks - discounts on restaurants and activities including $15 per week gym membership
Fantastic work culture and supportive community and limitless career opportunities
Enjoy living and working on the doorstep of the Great Barrier Reef!
Hourly rate $28.8711 per hour as per the Hospitality Industry General Award.
Rotating roster of 76 hours per fortnight. Hours of work will be between 6.00am to 10pm, Monday to Sunday.
Positions to commence on 5 November 2024
