- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- To ensure we are consistently exceeding guest expectations through service and high-quality products.
- Organise and control the day-to-day operation of Atelier by Sofitel.
- Manage the service of food and beverage within the restaurant where required.
- Ensure all areas are adequately staffed to service the anticipated business at an acceptable standard.
- Ensure that the outlet is set to the required standard. Following all departmental procedures, standard operating procedures (SOPs) and checklists.
- Assist the Outlets Manager with the training and development of all ambassadors. Maintaining a detailed training log.
- Ensure cash float is counted at the start and conclusion of each use.
- Ensure that all service and brand standards are met while on shift.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
