- Be uniquely you, come as you are
- Love what you do and leave your mark
- Flexible/ Hybrid working
Lead the function that provides and maintains a single source of consistent information on all Technology Services delivered to the business. Responsible for the delivery of IT Service Governance and IT Service Management to all Endeavour Group Brands and partners.
Lead the Service Management, (ITSM) team to support Endeavour Group Technology Operations.
Sound good? Read on.
Here is a taster of what you can expect in this role:
Lead the creation, implementation and adoption of major IT Service Management processes within the IT organisation.
Provide consistent interfaces between the business and service providers in the areas of incident, request, problem, configuration, change management, etc.
Implementation and governance of service performance targets and measures for all service partners
Create and track quality metrics to understand the effectiveness of processes and inform areas where continuous improvement efforts are needed.
Drive a continuous process improvement culture within the organisation and lead change management activities as required to meet changing business and user needs.
Manage the risk controls and compliance with the process across the respective groups (Internal and external partners)
Run and optimise the process portfolio and lead the community of practice.
Accountable for the operational delivery of the Critical Technology Processes across Endeavour Technology.
Build and maintain relationships with the Endeavour Technology Leadership teams to support those processes
Deeply understand the business strategy and align process and policy to support.
Manage and deliver the process outcomes via stakeholder sponsored governance framework.
Execute Change Management processes for the Technology organisation.
Drive the delivery of automation for the portfolio and delivery of the outcomes through the implementation of an automation plan.
Identify and manage risks, issues, assumptions and dependencies for the portfolio
Develop a team driven by strong customer service-centric values
