Randstad are inviting expressions of interest for a Guest Service Agent within the vibrant Gold Coast hotel industry. If you are passionate about providing exceptional hospitality and know how to elevate the guest experience, we want to hear from you. This could be your next exciting career opportunity!
Key Responsibilities:
Provide outstanding customer service through various communication channels, including phone, email, and in-person interactions.
Manage and resolve guest inquiries and complaints with professionalism, ensuring a seamless experience.
Handle reservation bookings, cancellations and modifications accurately and efficiently.
Adhere to hotel policies and procedures to maintain high service standards.
Assist with front desk transactions, including check-ins, check-outs, and payment processing.
Share responsibilities of valet and concierge duties.
Experience and Skills Required:
Exceptional customer service skills with a friendly and approachable demeanor.
Previous experience in a high-volume customer service
... Click here to view more detail / apply for EOI ? Guest Service Agent
