The Star Care Group, one of Western Australia's leading providers of Community Support and in-home disability support, is actively seeking an experienced Assistant Workforce Roster Administrator to join our diverse team as a result of business growth. This position plays a vital role in assisting The Star Care Group in delivering essential services to our participants while ensuring efficient service provision. As a member of our team, the Assistant Rostering Officer reports to the Rostering Officer and Client Coordinator, and plays a crucial role in ensuring that our staffing aligns with the specific needs of our participants.
The Rostering Officer/Scheduler establishes strong relationships with both The Star Care Group's staff and clients, facilitating effective communication through phone and face-to-face interactions to address roster-related matters. We are looking for a candidate who is bright and full of energy, solution-oriented, data-driven, possesses a keen eye for detail, and excels in communication.
Key responsibilities of this role include:
- Creating, updating, and publishing the roster on a fortnightly basis.
- Maintaining accurate shift notes.
- Overseeing the organizational rostering process by managing roster templates, rolling over employee rosters, and handling daily shift swaps and changes.
- Ensuring timely fulfilment of shifts.
approving timesheets for payroll processing.
- Providing guidance to our Senior Leaders regarding our Industrial Relations obligations and recommending efficient and cost-effective rostering models for the organization.
- Maintaining precise and timely documentation.
- Communicate effectively with all stakeholders including Support Workers, Clients, Service Coordinators, and Management
- Responsively and effectively managing employee queries concerning their rosters.
- Fulfilling any other duties as assigned by your supervisor.
- Notify the management immediately of any reportable incidents and take appropriate action in incident reporting.
- Create calendars for clients to roster their activities and share them with support workers after approval by Client Coordinator
- Receiving calls from our clients and support workers.
- Available after hours by telephone as required and prepared to be available to take calls over weekends
- There will be training and ongoing support provided by the team.
What we're seeking with our successful candidate:
- Strong prioritization skills, with a proven ability to manage workloads to achieve desired business outcomes.
- Proficiency in problem-solving, including root cause analysis.
- Minimum of 1 years experience in scheduling or rostering for an NDIS provider
- Understanding of the disability framework
- National Police Clearance
- NDIS Workers Screening Check (can obtain upon appointment)
- NDIS Worker Orientation Module certificate (can obtain upon appointment)
- Proven experience in effective incident reporting
- Highly organised and ability to multi-task in a fast-paced environment
- Ability to work autonomously and as part of a team
- Thorough working knowledge of the SCHADS Award
- Ability to work independently, as well as part of a team.
- Excellent written and verbal communication to interact with a wide range of internal employees, participants, their families, carers, community agencies, and other professionals.
- Enthusiasm and positive engagement with both employees and participants
- Understanding of professional boundaries, privacy, and confidentiality issues
- Strong technical skills and proficiency with Microsoft Office products and data management systems
- A proactive approach to the safety and wellbeing of yourself and participants
- Applicants must have the right to live and work in Australia.
What We Offer:
- Ongoing opportunities for career development and training
- 11.5% Superannuation contribution
- Access to Employee Assistance Program
- A great work-life balance
- The chance to be part of a growing and dynamic company.
- A great company culture, a job with a purpose, and pride in the individual support we provide
- We highly value teamwork, integrity, transparency, and honesty - these values are deeply embedded within our company
- Full-time work Monday to Friday in our Rivervale Office
Applying:
If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume.
Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, and be able to pass a pre-employment medical and drug & alcohol screen. Ability to abide by company’s fitness for work policy, including random and at cause drug and alcohol testing.
We are not accepting applications from recruitment consultants.
You must have the right to live and work full time in Australia to apply for this position
Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email protected]
Applications close 17th October 2024.
The Rostering Officer/Scheduler establishes strong relationships with both The Star Care Group's staff and clients, facilitating effective communication through phone and face-to-face interactions to address roster-related matters. We are looking for a candidate who is bright and full of energy, solution-oriented, data-driven, possesses a keen eye for detail, and excels in communication.
Key responsibilities of this role include:
- Creating, updating, and publishing the roster on a fortnightly basis.
- Maintaining accurate shift notes.
- Overseeing the organizational rostering process by managing roster templates, rolling over employee rosters, and handling daily shift swaps and changes.
- Ensuring timely fulfilment of shifts.
approving timesheets for payroll processing.
- Providing guidance to our Senior Leaders regarding our Industrial Relations obligations and recommending efficient and cost-effective rostering models for the organization.
- Maintaining precise and timely documentation.
- Communicate effectively with all stakeholders including Support Workers, Clients, Service Coordinators, and Management
- Responsively and effectively managing employee queries concerning their rosters.
- Fulfilling any other duties as assigned by your supervisor.
- Notify the management immediately of any reportable incidents and take appropriate action in incident reporting.
- Create calendars for clients to roster their activities and share them with support workers after approval by Client Coordinator
- Receiving calls from our clients and support workers.
- Available after hours by telephone as required and prepared to be available to take calls over weekends
- There will be training and ongoing support provided by the team.
What we're seeking with our successful candidate:
- Strong prioritization skills, with a proven ability to manage workloads to achieve desired business outcomes.
- Proficiency in problem-solving, including root cause analysis.
- Minimum of 1 years experience in scheduling or rostering for an NDIS provider
- Understanding of the disability framework
- National Police Clearance
- NDIS Workers Screening Check (can obtain upon appointment)
- NDIS Worker Orientation Module certificate (can obtain upon appointment)
- Proven experience in effective incident reporting
- Highly organised and ability to multi-task in a fast-paced environment
- Ability to work autonomously and as part of a team
- Thorough working knowledge of the SCHADS Award
- Ability to work independently, as well as part of a team.
- Excellent written and verbal communication to interact with a wide range of internal employees, participants, their families, carers, community agencies, and other professionals.
- Enthusiasm and positive engagement with both employees and participants
- Understanding of professional boundaries, privacy, and confidentiality issues
- Strong technical skills and proficiency with Microsoft Office products and data management systems
- A proactive approach to the safety and wellbeing of yourself and participants
- Applicants must have the right to live and work in Australia.
What We Offer:
- Ongoing opportunities for career development and training
- 11.5% Superannuation contribution
- Access to Employee Assistance Program
- A great work-life balance
- The chance to be part of a growing and dynamic company.
- A great company culture, a job with a purpose, and pride in the individual support we provide
- We highly value teamwork, integrity, transparency, and honesty - these values are deeply embedded within our company
- Full-time work Monday to Friday in our Rivervale Office
Applying:
If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume.
Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, and be able to pass a pre-employment medical and drug & alcohol screen. Ability to abide by company’s fitness for work policy, including random and at cause drug and alcohol testing.
We are not accepting applications from recruitment consultants.
You must have the right to live and work full time in Australia to apply for this position
Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email protected]
Applications close 17th October 2024.
