About the opportunity
Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. Our people may spend their career at TAL working within one channel or may move across these channels.
Within our Group channel, we support customers who have obtained their life insurance through their superannuation fund. Accordingly, we may interact with the Customer, the Superannuation Fund Trustee and the Superannuation Fund Administrator as we progress our Claims Management for our Customers. Group is structured in accordance with our Superannuation Fund partners requirements..
We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.
In this role you will,
Independently manage a portfolio of claims end-to-end
Active engagement of key stakeholders to deliver timely outcomes for customers
Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
Provide exceptional customer service including management of claims, communication and inquiries
Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
Participation in case conferences, peer case discussions, instructing third party service providers
