The Service Excellence Manager in Customer Service & Support (CS&S) is responsible for fostering a culture of service excellence within the CS&S team. This role focuses on enhancing the customer experience, improving operational processes, and implementing best practices to ensure the highest standards of service delivery.
The Service Excellence Manager will work closely with the onshore CS&S team members and stakeholders, internally as well as outsource/offshore teams, to identify areas of improvement, develop strategies, and lead initiatives that enhance quality, accuracy, and customer satisfaction.
Let?s look at some key responsibilities: ?
Develop and implement a service excellence strategy that aligns with the business goals and objectives.
Lead, mentor, and inspire the CS&S team to adopt a customer-centric mindset and a commitment to continuous improvement.
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