Job description
As the CX Business Analyst, you will play a crucial role in driving the department's Customer Experience (CX) transformation and assist implementing the Future State Voice of Customer (VoC) program. In this role, you will use your domain knowledge, research, and best practices to facilitate the identification, analysis, and implementation of technology solutions and process improvements that meet the agreed business requirements. You will serve as a technical Subject Matter Expert during requirements gathering, analysis, solution design and feature development/ iterations.
Skills and Experience
Minimum 5 years' experience working as Business Analyst in cross-functional teams, designing and delivering technology-based digital solutions for customers.
Ability to understand, isolate and interpret business needs and translate them into clear and concise functional specifications.
Experience in integrating systems to streamline and automate processes.
Practical experience working in Agile teams.
Hands-on experience with
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