Al Bader Pty Ltd
trading as Zahab Confectionery - 19/31 Wentworth Street, Greenacre, NSW, 2190
Customer Service Manager - Full Time
SALARY $75,000 + SUPERANNUATION
DUTIES
• Devise policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the company, for both, face to face and online
customers.
• Providing direction and feedback to team members.
• Managing, motivating and developing staff providing customer services.
• Planning and implementing after-sales services to follow up customer satisfaction, ensuring the quality of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, retail businesses and customers to identify and respond to customer expectations.
• Work closely with the marketing team and company director to share feedback and ideas for improved business growth.
• Must be able to recruit and train new staff.
Job Requirements:
- Must have 3-4 years’ work experience working in a similar position.
- A tertiary background in accounting, management and/or business with previous experience in Customer Service is required.
- Working within a confectionery business is required.
- Show a proven track record of customer service in the past job.
- Excellent communication and negotiation skills.
- Must have interest and knowledge about the confectionery business.
- Must be a team player, have leadership skills with a proactive approach.
- Candidates with a good command of English language and computer software would be preferred.
Please send your CV to [email protected]. We will consider applications with an attached resume sent to our email. Please include the job role title in your email.
trading as Zahab Confectionery - 19/31 Wentworth Street, Greenacre, NSW, 2190
Customer Service Manager - Full Time
SALARY $75,000 + SUPERANNUATION
DUTIES
• Devise policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the company, for both, face to face and online
customers.
• Providing direction and feedback to team members.
• Managing, motivating and developing staff providing customer services.
• Planning and implementing after-sales services to follow up customer satisfaction, ensuring the quality of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, retail businesses and customers to identify and respond to customer expectations.
• Work closely with the marketing team and company director to share feedback and ideas for improved business growth.
• Must be able to recruit and train new staff.
Job Requirements:
- Must have 3-4 years’ work experience working in a similar position.
- A tertiary background in accounting, management and/or business with previous experience in Customer Service is required.
- Working within a confectionery business is required.
- Show a proven track record of customer service in the past job.
- Excellent communication and negotiation skills.
- Must have interest and knowledge about the confectionery business.
- Must be a team player, have leadership skills with a proactive approach.
- Candidates with a good command of English language and computer software would be preferred.
Please send your CV to [email protected]. We will consider applications with an attached resume sent to our email. Please include the job role title in your email.
