About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the Role of Information Technology Manager:
Working closely with and reporting to the Director of Information Technology, Four Seasons Hotel Sydney is seeking an Information Technology Manager with a passion for excellence and great enthusiasm in providing exceptional service standards. The Information Technology Manager responsible for the efficient operation and maintenance of all computer systems and data and voice communications activities. They are responsible for providing systems support to all hotel departments both in offices and within the outlets. They provide systems support to hotel and function room guests who may require assistance with internet or computer issues and be able to resolve any glitches that may occur.
What you will do:
- Provide a high level of IT support services to guests and staff, ensuring critical system uptime and availability 24/7
- Establish and maintain user procedures and hardware familiarization for all systems
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
- Provide administration services, to include contribution to technology capital and operating budgets
- Participate in property-level, corporate-initiated technology implementations
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc.)
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT core standards
- Recommend new applications to streamline business processes
- Implement technology "best practices"
What you will bring:
- At least 2 years previous experience in an IT leadership role, preferably within a hotel environment
- Knowledge of Networking and Security of Hotel network, Active Directory maintenance, Server and Network Infrastructure maintenance - wired and wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices etc)
- Strong organisational skills with the ability to prioritise and meet tight deadlines whilst handling multiple tasks simultaneously
- Solid communication and relationship building skills, with the ability to forge strong working connections with vendors and internal stakeholders
- Sound project management skills
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
The remuneration for this role is approximately $90,000 gross per annum.
If you feel this is the role for you we would love to hear from you!
We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the Role of Information Technology Manager:
Working closely with and reporting to the Director of Information Technology, Four Seasons Hotel Sydney is seeking an Information Technology Manager with a passion for excellence and great enthusiasm in providing exceptional service standards. The Information Technology Manager responsible for the efficient operation and maintenance of all computer systems and data and voice communications activities. They are responsible for providing systems support to all hotel departments both in offices and within the outlets. They provide systems support to hotel and function room guests who may require assistance with internet or computer issues and be able to resolve any glitches that may occur.
What you will do:
- Provide a high level of IT support services to guests and staff, ensuring critical system uptime and availability 24/7
- Establish and maintain user procedures and hardware familiarization for all systems
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
- Provide administration services, to include contribution to technology capital and operating budgets
- Participate in property-level, corporate-initiated technology implementations
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc.)
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT core standards
- Recommend new applications to streamline business processes
- Implement technology "best practices"
What you will bring:
- At least 2 years previous experience in an IT leadership role, preferably within a hotel environment
- Knowledge of Networking and Security of Hotel network, Active Directory maintenance, Server and Network Infrastructure maintenance - wired and wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices etc)
- Strong organisational skills with the ability to prioritise and meet tight deadlines whilst handling multiple tasks simultaneously
- Solid communication and relationship building skills, with the ability to forge strong working connections with vendors and internal stakeholders
- Sound project management skills
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
The remuneration for this role is approximately $90,000 gross per annum.
If you feel this is the role for you we would love to hear from you!
We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.
